Directflooring Opiniones 

298
•
TrustScore: 3.5 sobre 5

3,4

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Haven’t received the flooring yet but have to say Connor in customer service was incredible. An absolute breath of fresh air to talk to someone who knows what they’re talking about and seemed to ac... Ver más

Valorada con 1 estrellas sobre 5

Basically mislead by staff regarding return policy. Area Manger failed to contact me, even though their head office said he would. Having now to deal with it through consumer rights. Not holding... Ver más

Valorada con 1 estrellas sobre 5

I ordered flooring for my entire downstairs. The flooring arrived flawed including spots from faulty sealant that cannot wash off, gaps between floorboards, boards broken lengthwise. I've complained t... Ver más

Valorada con 5 estrellas sobre 5

Great service from start to finish. I made a mistake on my email and wondered why I didn't get a confirmation and also I selected deliver when I wanted to delay collection from a branch. Called up And... Ver más

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3,4

Medio

TrustScore: 3.5 sobre 5

298 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,4

Todas las opiniones

(298)

28 opiniones en los últimos 12 meses

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Valorada con 2 estrellas sobre 5

They lied…

I was told by the city centres shop that they had no stock and I had to drive 30 mins to another direct flooring, only to be told the city centre shop had 80 packs of flooring in stock and they were lying. I also put down the flooring which didn’t seem the best quality the click mechanism seemed flimsy and would break off.

16 de agosto de 2024
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Respuesta de Directflooring

Thank you for your review, We are sincerely sorry to hear you have not had the best experience with our branches, I can assure you we will look into this! Thank you.

Valorada con 5 estrellas sobre 5

Easy to order on line

Easy to order on line, converted my sizes for me.

23 de agosto de 2024
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Respuesta de Directflooring

We appreciate this review dearly, Thank you for taking the time to provide one!

Valorada con 1 estrellas sobre 5

lack of communication

lack of communication, had to remove off a pallet and handball it myself.
Also try to cancel order when placed it... But no reply until received my order, which I had no email to say was coming or what time etc. I had to ring up to get update or see if order gone through?

15 de agosto de 2024
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Respuesta de Directflooring

Thank you for your review, we do advise we offer a kerb side delivery as the courier will not enter your property, The invoice states the delivery date you will receive your order as a next day delivery service was selected, This was prioritised & dispatched as soon as we received it during operating hours, Thank you.

Valorada con 5 estrellas sobre 5

I ordered flooring from Direct Flooring…

I ordered flooring from Direct Flooring before I’d bought my new home. They were brilliant about me buying a couple of months early and then hanging on to it for me until we need it. Thank you so very much for doing that. Id recommend them to everyone.

30 de junio de 2024
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Respuesta de Directflooring

Thank you for your review! We appreciate this sincerely,

Valorada con 5 estrellas sobre 5

A satisfied customer.

Direct Flooring staff were most helpful and a pleasure to do business with.

10 de agosto de 2024
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Respuesta de Directflooring

Thank you for your review! We appreciate this sincerely, & We will be sure to pass your feedback on.

Valorada con 1 estrellas sobre 5

I’ve unfortunately given a one star…

I’ve unfortunately given a one star rating not because the flooring is bad but because I paid for 15 packs, only received 14. When contacting them the next day I couldn’t get through on multiple attempts but I also have still not yet received an email back from them. Another down fall was having to pay £50 delivery charge to have it left on the pavement and being disabled the driver refused to help.

28 de julio de 2024
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Respuesta de Directflooring

Thank you for your review, We do sincerely hope this has now been resolved, We do state we offer a kerb side delivery service, Sincere apologies for any inconvenience caused, Thank you

Valorada con 1 estrellas sobre 5

Badly packed and damaged

Badly packed, 10, out of 14 damaged, complained, sent photos, haven’t heard anything back since , poor customer service.

13 de julio de 2024
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Respuesta de Directflooring

Thank you for your review, We do sincerely hope this has now been resolved, Thank you!

Valorada con 5 estrellas sobre 5

Salesman was very helpful and had…

Salesman was very helpful and had knowledge of his work, could answer all our questions, we didn’t feel pressured into buying anything ..
Will recommend your company to friends and family

12 de julio de 2024
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Respuesta de Directflooring

Thank you for taking the time to leave us a review. We appreciate it!

Valorada con 5 estrellas sobre 5

Sat on the couch

Sat on the couch, ordered flooring, didn't have to go anywhere, Priceless 😁

17 de julio de 2024
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Respuesta de Directflooring

Thank you for taking the time to leave us a review. We appreciate it!

Valorada con 1 estrellas sobre 5

Items damaged on receipt and it’s…

Items damaged on receipt and it’s impossible to speak to someone and they do not reply to emails.

8 de julio de 2024
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Respuesta de Directflooring

Thank you for your review, We do sincerely hope this has now been resolved, Sincere apologies for any inconvenience caused, Thank you

Valorada con 5 estrellas sobre 5

Laminate flooring

Excellent service and quality very helpful would recommend to friends and family

9 de julio de 2024
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Respuesta de Directflooring

Thank you for taking the time to leave us a review. We appreciate it!

Valorada con 5 estrellas sobre 5

Really easy to order online and get an…

Really easy to order online and get an instant price for amount of flooring.
I also really appreciated the fact that they send an email to check what day suits best for delivery. On delivery day, the driver texts with an ETA.
Will be ordering from here again. Thank you so much!

30 de junio de 2024
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Respuesta de Directflooring

Hiya, Thank you for such a positive review! We see you have now received your Flooring & we do hope this has exceeded your expectations! Thank you again!

Valorada con 1 estrellas sobre 5

Communication is POOR once you e…

Communication is POOR once you e received confirmation of payment and shipment that's it, I ordered flooring that was meant to be delivered next day and it was not I have tried to contact the company on the number provided which nobody answers and no message can be left as the voicemail is full! I have tried to send an email but it comes back as postmaster which means there's an issue with delivery, it feels like I've been scammed and it's very frustrating.

5 de julio de 2024
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Respuesta de Directflooring

Thank you for your review, We do sincerely hope this has now been resolved, Sincere apologies for any inconvenience caused, Thank you.

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