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Consulta las opiniones de los clientes

Valorada con 3 estrellas sobre 5

Disappointed. Does not include mains charger. Fortunately uses USB. Saw nothing on listing stating "No mainscharger included". Enentually found statement on end of box - "Not included - all 5V min. 1A... Ver más

Valorada con 1 estrellas sobre 5

Awful experience, I wouldnt bother using. After i ordered i recieved an email telling me i would get a dispatched email snd tracning info, should be delivered within 4-6 days. Nothing. No email no... Ver más

Valorada con 5 estrellas sobre 5

Small clear storage boxes with clip lid and handle. I purchased 8 boxes and did not realise they were slightly smaller than I wanted but it hey have come in handy and useful. Ordered and informed when... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

My purchase was packed and dispatched quickly. However the Royal Mail delivered my item to the incorrect address. I emailed direct pick who to this day have not responded. Absorbant customer servic... Ver más

Información sobre la empresa

  1. Tienda de hágalo usted mismo

Escrito por la empresa

Home and Garden at Directpick Shop for everything you need for your home, garden and beyond at upto 50% off the retail price.


Información de contacto

2,7

Malo

TrustScore: 2.5 sobre 5

263 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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No ha contestado las opiniones negativas

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2,7

Todas las opiniones

(263)

7 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Very satisfactory Seller!

Good ordering, good payment, fast delivery, very satisfactory products.
Happy, happy, happy.
That's why 5 *s!!
They're a saved seller for next time now.
Many, many thanks,

Henry
at Hereford.

10 de mayo de 2024
Valorada con 5 estrellas sobre 5

Great customer service

This company is amazing, order arrived within two days, safely packaged and in perfect condition. Saved me having to carry three heavy pots of paint.

Definitely recommended.
.

9 de mayo de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Dreadful - won’t be using them again

Three packs of flooring ordered - arrived with no additional packaging and one was clearly resealed (perhaps an already returned product).

Of the 30 pieces of flooring only 18 were undamaged.

After much to’ing and fro’ing, unanswered phone calls/emails and collections not happening (collection was arranged but they used their own postcode!) I raised a dispute via PayPal.

Thanks to PayPal I managed to get a refund for the returned pack.

Will definitely not be using them again

13 de abril de 2024
Valorada con 2 estrellas sobre 5

Ordered

Ordered 1 item that was on sale. Went to pay via PayPal should have cost £10.74. Every time I went to PayPal it changed amount to £16.73 adding £5.99 without telling me why or anything. Checked this and it did it several times! I was only ordering 1 small item so wouldn’t be paying that in postage if that’s what it was.

5 de mayo de 2024
Opinión espontánea
Valorada con 4 estrellas sobre 5

My purchase was packed and dispatched…

My purchase was packed and dispatched quickly. However the Royal Mail delivered my item to the incorrect address.
I emailed direct pick who to this day have not responded. Absorbant customer service.
Some how though the postman must of realised his mistake and delivered my item within about 2 hours of them saying so.
Brilliant price on my purchased items though

26 de abril de 2024
Valorada con 1 estrellas sobre 5

I received 4 door handles, 1 wrong type

I received 4 door handles - 3 correct, 1 wrong. Informed them within 20 minutes by email and included a photo. Customer services are terrible, ignored for 3 days. Then advised they would arrange. Then absolutely nothing since (7 days), don't respond to emails and don't answer the phone. I have escalated to my Visa company.

24 de abril de 2024
Valorada con 1 estrellas sobre 5

Ordered a load of dog food

Ordered a load of dog food. After over two weeks and politely chasing twice my order was refunded. They claim that the stock they had was unsellable and they were waiting on a supplier who let them down. If that were true why would they not give me the option to wait and given that I ordered 12 bags I find it highly unlikely they couldn't fulfill any of it. I think they want to re-sell it at a different price

Order no 8822/010424/04 - just in case they try to claim this is a fake review

17 de abril de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Lack of communication

I placed an order on Monday and paid for 3 day delivery and after 5 days I still have not received my order. No communication and because I didn’t create an account I cannot track the delivery. Poor service and still awaiting delivery

13 de abril de 2024
Opinión espontánea
Logotipo de Directpick Ltd

Respuesta de Directpick Ltd

Please advise order number and email address.
thanks

Valorada con 3 estrellas sobre 5

Wow....where to start..

Wow....where to start..
So, after 7 emails, (They say they will respond up to 48hrs of initial email contact), anyhow, so after the 7th email, did get a response. I was actually charged an additional postage fee by Royal Mail. Hold up...I paid for delivery when I placed my order. I can only assume that whoever is responsible for dealing with the postage made an error. After all, we are not ALL infallable, and giving them the benefit of the doubt, mistake can happen. I duly took a photo and emailed it over showing proof of the additional postage. I was AGAIN asked to send proof, which AGAIN, I duly did. I can say, that after nearly 3wks, I have been now reimbursed at long last. Thank you Directpick.

7 de marzo de 2024
Opinión espontánea
Logotipo de Directpick Ltd

Respuesta de Directpick Ltd

thanks

Valorada con 1 estrellas sobre 5

Avoid avoid avoid at all coast it’s a…

Avoid avoid avoid at all coast it’s a scum I only give one star because I need write this review I have not received my parcel and I have been trying to call this company 4 days and the number doesn’t even work and I have sent few emails but no one is replying to my email and I’m really pissed off I try calling Royal Mail and they can’t deal with me because I’m not the sender and the sender is not responding to my emails at all coast avoid this scum company they took my money and now gone shame

22 de marzo de 2024
Opinión espontánea
Logotipo de Directpick Ltd

Respuesta de Directpick Ltd

???

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