Directplants Opiniones 

805
•
TrustScore: 4.5 sobre 5

4,6

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Having searched long and hard for larger, well established plants to design and build a new garden under fierce Hebridean weather I found the choice at Direct Plants far the best. Good communication a... Ver más

Valorada con 2 estrellas sobre 5

Purchased 6 ft weeping golden willow tree, on arrival it had been cut reducing the height to 5 ft. contacted the company to inform them / report dead branches. Company stated it was dieback. Th... Ver más

Valorada con 5 estrellas sobre 5

Only ordered a shrub literally yesterday, and it was delivered before lunchtime today!! Expected it to be in the 3-5 day time frame, so delighted. Super quick and efficient. The plant is exactly the... Ver más

Valorada con 5 estrellas sobre 5

Delivery was prompt and we were kept informed of delivery time and date. A minor complaint was that out of 36 mature plants 34 were well rooted but two had obviously been only placed in 3litre pots... Ver más

Información sobre la empresa

  1. Jardín

Información proporcionada por diversas fuentes externas

We are a mail order only plant nursery set deep in the rural Norfolk countryside, part of wonderful East Anglia. We specialise in delivering high quality plants and trees across the whole of the UK direct from our nursery to your door and pride ourselves in offering a fast, friendly service. We accommodate all types of customers from the beginner to the more experienced green fingered gardener.


Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

805 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 28% de las opiniones negativas

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4,6

Todas las opiniones

(805)

230 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Very easy to order and I was kept…

Very easy to order and I was kept informed until delivery which is reassuring. Delivery was much quicker than expected and the almond tree hadn’t suffered at all. I would definitely use this company again, very happy customer.

13 de junio de 2026
Valorada con 5 estrellas sobre 5

Absolutely beautiful plants/ trees…

Absolutely beautiful plants/ trees delivered. Highly recommend direct plants for an overall easy experience. From purchase to delivery everything was great. My plant delivery came in great time and the plant conditions were perfect.

12 de junio de 2026
Valorada con 5 estrellas sobre 5

Directplants deliver

Directplants deliver. Bamboo arrived when stated it would be. It was very well packaged, Pot wrapped in a plastic bag and watered, then placed in a very sturdy big box, well it was 6ft tall. When opened it was in perfect condition. The free plant that came with my Bamboo, (spend over £50) was a nice addition. A good company to buy from. I am a very happy customer.

11 de junio de 2026
Valorada con 5 estrellas sobre 5

Delivery was prompt and we were kept…

Delivery was prompt and we were kept informed of delivery time and date.

A minor complaint was that out of 36 mature plants 34 were well rooted but two had obviously been only placed in 3litre pots shortly before shipping and hadn't developed roots requiring such a pot size.

10 de junio de 2026
Valorada con 1 estrellas sobre 5

Avoid at all costs

Avoid at all costs. We ordered the Pineapple Broom seven days ago. Delivery was promised within 5 days but no tree. Emailed company, no response. They never answer the phone. Not a way for a company to operate in the 21st century. Customer service is appalling

16 de junio de 2026
Opinión espontánea
Logotipo de Directplants

Respuesta de Directplants

Dear Customer,

We are genuinely sorry for your experience and fully understand your frustration.

Unfortunately, after your order was placed, we discovered that the Pineapple Broom stock had been damaged and was no longer in a saleable condition. Regrettably, this meant we were unable to fulfil the order as expected.

As soon as we identified the issue, a full refund was processed and an apology was sent. We appreciate that this does not change the disappointment of not receiving the plant you were looking forward to, and for that we sincerely apologise.

Whilst stock issues of this nature are thankfully very rare, they can occasionally occur when dealing with living plants. We always strive to provide excellent service and clear communication, and we are sorry that on this occasion we fell short of the standards we set ourselves.

Thank you for your feedback, and please accept our sincere apologies for the inconvenience caused.

Kind regards,

Direct Plants

Valorada con 5 estrellas sobre 5

Collected my plants

Collected my plants
.It was all very easy from ordering to collection.
The packing was very good, it kept the plants from breaking on the way home.
The plants were in excellent condition. I was very pleased with the plants and the price. I would definitely use Directplants again.

6 de junio de 2026
Valorada con 5 estrellas sobre 5

Cherry tree

Tree arrived perfectly packaged good delivery driver very helpful and web site easy to use. Good clear information and great price.

6 de junio de 2026
Valorada con 5 estrellas sobre 5

Wanted to buy a plant as a house moving…

Wanted to buy a plant as a house moving gift for a friend and chose a mock orange from Directplants. Ordering and delivery went without a hitch. I visited soon after it arrived and the plant looked to be in very good condition. My friend is delighted. I am very pleased.

30 de abril de 2026

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