Directretailoutlet Opiniones 

Respuesta de Directretailoutlet

13 feb 2026

Dear Jackie,

Thank you for your feedback regarding the fast and complete delivery — we really appreciate it.

We’re very sorry to hear that one of the cans arrived with a broken spray. That’s certainly not the standard we aim for. Please contact our customer service team with your order details, and we’ll be more than happy to arrange a replacement for the damaged can so you’re not left out of pocket.

Thank you again for your understanding and for choosing Direct Retail Outlet.

Kind regards,
Direct Retail Outlet
Customer Support Team

Respuesta de Directretailoutlet

13 feb 2026

Dear Paul,

Thank you for your update.

We’re pleased to hear that you’ve now received your parcel safely. We sincerely apologise again for the earlier delivery issue and understand your frustration regarding the initial situation with the courier.

We’re glad we were able to assist while the matter was being investigated, and we truly appreciate your patience throughout.

If you feel the issue has now been resolved, we would be very grateful if you would consider updating your review to reflect this. Customer feedback is extremely important to us and helps other customers shop with confidence.

Thank you again for your understanding.

Kind regards,
Direct Retail Outlet
Customer Support Team

Respuesta de Directretailoutlet

13 feb 2026

Dear Colin,

We’re sorry to hear that you feel the product is not doing the job as expected.

We always aim to supply products that meet our customers’ expectations, so we’re disappointed to learn this hasn’t been your experience. We would really appreciate the opportunity to look into this further and see how we can help.

Please contact our customer service team with your order details so we can review the issue and offer a suitable resolution, whether that be advice, a replacement, or a refund.

We look forward to resolving this for you as quickly as possible.

Kind regards,
Direct Retail Outlet
Customer Support Team

Respuesta de Directretailoutlet

2 feb 2026

Dear Robert,

I am truly sorry to hear about your experience. It’s disappointing to get halfway through a project only to find the colors don’t match, and I sincerely apologize that our team missed your previous message.

I’ve flagged this with our warehouse team to investigate the batch consistency immediately. I will have a member of our management team search for your original inquiry so we can resolve this for you today. You can also reach us directly at info@directretailoutlet.com to speed things up.

Sincerely, Direct Retail Outlet

Respuesta de Directretailoutlet

13 feb 2026

Dear Customer,

Thank you for your continued support and for previously rating us 5 stars — that genuinely means a lot to us.

We’re very sorry to hear that two cans in your last order arrived damaged and unusable. That’s certainly not the standard we aim to deliver. We’re also particularly concerned to hear about the difficulty you experienced trying to contact us through our website. We never want customers to feel like they have to “jump through hoops” to resolve an issue.

Your feedback regarding the returns process is extremely valuable, and we will be reviewing this internally to see how we can make it simpler and more user-friendly.

Although some time has passed, please don’t feel you have to take this “on the chin.” If you contact our customer service team with your order details, we will be happy to arrange a suitable resolution for the damaged items.

Thank you again for your honest feedback — it helps us improve.

Kind regards,
Direct Retail Outlet
Customer Support Team