I can’t recommend the Middlesbrough branch enough! The customer service i receive every time i am in there is second to none! I am often served by Rebecca & Julie & they are both truly amazing as are... Ver más
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Consulta las opiniones de los clientes
Was in Duke street branch been using now for 6 years, wouldn't go anywhere else, the girls are so very friendly , make you feel comfortable, always have good laugh with them, thanks ladies
Hamilton Branch - Me and my wife have been here a few times , and have been made to feel very welcome. The staff couldn’t be any nicer and more polite such lovely people - Nicole & Jackie thanks very... Ver más
Bought an Omega watch online. The watch was very competitively priced coming with box and papers. It appears that there was a problem with the couriers and the watch wasn’t collected for over a week... Ver más
Información sobre la empresa
Escrito por la empresa
H&T began serving communities around London in 1897. Since then, we have expanded to become one of the most established and leading alternative finance providers in the UK. We offer a broad range of products to our customers that include pawnbroking, foreign exchange, gold buying, cheque cashing, and retail. Since 2006, H&T has accelerated its development by adding new products and services, expanding the store network and developing a complete online service. Our continued investment in the business and the communities we serve has resulted in us growing to become one of the leading providers in the UK with over 280 stores nationwide. In August 2025, H&T Group was acquired by FirstCash Holdings Inc. FirstCash is a leading international operator of pawn stores and provider of technology-driven point-of-sale payment solutions, focused on serving cash and credit-constrained consumers. The Acquisition represents FirstCash's entry into the UK pawnbroking market. We believe everyone should be given choices in how to deal with their financial needs. We endeavour to provide the best service and the broadest choice of financial solutions for the widest group of people
Información de contacto
Times house, SM1 4AP, Sutton, Reino Unido
- 0800 838 973
- info@handt.co.uk
- handt.co.uk
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Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 98% de las opiniones negativas
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Friendly efficient service
Friendly efficient service, and a good rate on Euros, plus no queueing like at the Post Office!
Hamilton store Jackie & Sara were…
Hamilton store Jackie & Sara were fantastic patient and knowledgeable would recommend going to Hamilton store
Poor warranty returns procedures .
Poor warranty returns procedures .
My watch that I purchased late March 2026 requires a repair under warranty , returned to the local branch who emailed over confirmation that Swiss times services will be in touch with 2 weeks .
3 weeks later my watch is still at the local branch having never been sent to the companies repair centre due to no staff member knowing the correct procedure to handle a repair claim!
It took 3 phone calls to H&T to establish the facts after the very helpful staff member at Swiss times services explained my watch has not been received .
If you are in the market for a preowned luxury watch I would suggest there are retailers out there that have better customer service procedures when things go wrong!

Respuesta de H&T Pawnbrokers
Visitied hamilton store staff very…
Visitied hamilton store staff very helpful
Excellent service
Excellent service, approachable staff who knew their jobs and were very helpful
Sara and Jackie were fantastic in store…
Sara and Jackie were fantastic in store today. Polite friendly and despite some technical issues we’re extremely helpful and managed to get me sorted.
Euros for Zante trip
I was dealt with politely and speedily by the assistant..she was called Madolina..very efficient. thank you 😀
Quick stop
Just went in to get links out of my watch and they did it for free. Kinda and amazing customer service. The people were fast and very helpful.
Exceptional service from Ross
Exceptional service from Ross. Great communication.
Every time I come into the Hamilton…
Every time I come into the Hamilton branch the staff can’t help you enough!!, wouldn’t dream of going anywhere else for my travel currency. Served by Sara and Jackie
Avoid buying online
Be very very careful buying anything from these people ONLINE the money is taken but the item is not sent out and you have to spend your time chasing it up. You are sent from pillar to post and the staff on the phone have a couldn't really care less attitude and it is not easy to get through to them either.

Respuesta de H&T Pawnbrokers
HNT JEWELLERS BRADFORD JAMES ST
I would like to say Bradford the h n t James street kass the manager Sarah do fabulous good job I’m there regular customer I rember Linda manger she retired been coming 30 years ish i buy bars gold silver and use pawn know then I came today September 16 th Bradford store really polite helpful all staff especially thanks to kass manager and Sarah lovely service friendly very good always there for you helpful
Used the duke street store for travel…
Used the duke street store for travel money good exchange rate was good .
Great service
I went to Duke Street store and was…
I went to Duke Street store and was assisted by lovely Carol.So pleasant and professional.You're company are lucky to have her.Great prices also.thank you
Great experience and valuation
Logged my enquiry online, valuation was back within an hour. Visited the store, greeted by friendly and a very helpful team. Whole experience seamless, professional and easy.
The member of the staff was a professional
The member of the staff was a professional at her job and helped me out with what I needed to get.I enjoyed the experience at the shop.I am very thankful for the service it provided for me.Thank you very much.
Exceptional customer service within the…
Exceptional customer service within the Blackpool store on Central Drive. Particularly Chris, Louise and Mandy. Chris is an absolute asset to the business, with his knowledge and professionalism.
The best one ❤️ and the customer was soo…
The best one ❤️ and the customer was soo nice to us and help us
Since 2020 all you get is head office…
Since 2020 all you get is head office asking why your items have been left in and if you want to renew your pawn again asking why they’ve been in so long.. sorry I thought this was the whole idea of your business.. got my jewellery back and I’d never use them again

Respuesta de H&T Pawnbrokers
DUKE STREET BRANCH
DUKE STREET BRANCH
Was in today to pawn some gold were I met two lovely lady’s very helpful and great service definitely will be going to this branch in DUKE street , Caroll and Angie were superb very helpful and great service
Thank you
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