H&T Pawnbrokers Opiniones 

7700
TrustScore: 4.5 sobre 5

4,4

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I can’t recommend the Middlesbrough branch enough! The customer service i receive every time i am in there is second to none! I am often served by Rebecca & Julie & they are both truly amazing as are... Ver más

Valorada con 5 estrellas sobre 5

Was in Duke street branch been using now for 6 years, wouldn't go anywhere else, the girls are so very friendly , make you feel comfortable, always have good laugh with them, thanks ladies

Valorada con 5 estrellas sobre 5

Hamilton Branch - Me and my wife have been here a few times , and have been made to feel very welcome. The staff couldn’t be any nicer and more polite such lovely people - Nicole & Jackie thanks very... Ver más

Valorada con 4 estrellas sobre 5

Bought an Omega watch online. The watch was very competitively priced coming with box and papers. It appears that there was a problem with the couriers and the watch wasn’t collected for over a week... Ver más

Información sobre la empresa

  1. Finanzas y seguros

Escrito por la empresa

H&T began serving communities around London in 1897. Since then, we have expanded to become one of the most established and leading alternative finance providers in the UK. We offer a broad range of products to our customers that include pawnbroking, foreign exchange, gold buying, cheque cashing, and retail. Since 2006, H&T has accelerated its development by adding new products and services, expanding the store network and developing a complete online service. Our continued investment in the business and the communities we serve has resulted in us growing to become one of the leading providers in the UK with over 280 stores nationwide. In August 2025, H&T Group was acquired by FirstCash Holdings Inc. FirstCash is a leading international operator of pawn stores and provider of technology-driven point-of-sale payment solutions, focused on serving cash and credit-constrained consumers. The Acquisition represents FirstCash's entry into the UK pawnbroking market. We believe everyone should be given choices in how to deal with their financial needs. We endeavour to provide the best service and the broadest choice of financial solutions for the widest group of people


Información de contacto

4,4

Excelente

TrustScore: 4.5 sobre 5

8 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 98% de las opiniones negativas

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4,4

Todas las opiniones

(7700)

679 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Poor warranty returns procedures .

Poor warranty returns procedures .

My watch that I purchased late March 2026 requires a repair under warranty , returned to the local branch who emailed over confirmation that Swiss times services will be in touch with 2 weeks .
3 weeks later my watch is still at the local branch having never been sent to the companies repair centre due to no staff member knowing the correct procedure to handle a repair claim!

It took 3 phone calls to H&T to establish the facts after the very helpful staff member at Swiss times services explained my watch has not been received .

If you are in the market for a preowned luxury watch I would suggest there are retailers out there that have better customer service procedures when things go wrong!

18 de septiembre de 2026
Opinión espontánea
Logotipo de H&T Pawnbrokers

Respuesta de H&T Pawnbrokers

Good morning,

Thank you for taking the time to leave us a review and making us aware of your experience. We have sent you a request for more information so we can investigate the matter urgently.

Yours sincerely,
H&T Team

Valorada con 5 estrellas sobre 5

Quick stop

Just went in to get links out of my watch and they did it for free. Kinda and amazing customer service. The people were fast and very helpful.

11 de septiembre de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Avoid buying online

Be very very careful buying anything from these people ONLINE the money is taken but the item is not sent out and you have to spend your time chasing it up. You are sent from pillar to post and the staff on the phone have a couldn't really care less attitude and it is not easy to get through to them either.

9 de septiembre de 2026
Opinión espontánea
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Respuesta de H&T Pawnbrokers

Good morning,

Thank you for taking the time to leave us a review and making us aware of your experience. We have sent you a request for more information so we can investigate the matter urgently.

Yours sincerely,
H&T Team

Valorada con 5 estrellas sobre 5

HNT JEWELLERS BRADFORD JAMES ST

I would like to say Bradford the h n t James street kass the manager Sarah do fabulous good job I’m there regular customer I rember Linda manger she retired been coming 30 years ish i buy bars gold silver and use pawn know then I came today September 16 th Bradford store really polite helpful all staff especially thanks to kass manager and Sarah lovely service friendly very good always there for you helpful

16 de septiembre de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great experience and valuation

Logged my enquiry online, valuation was back within an hour. Visited the store, greeted by friendly and a very helpful team. Whole experience seamless, professional and easy.

16 de septiembre de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Since 2020 all you get is head office…

Since 2020 all you get is head office asking why your items have been left in and if you want to renew your pawn again asking why they’ve been in so long.. sorry I thought this was the whole idea of your business.. got my jewellery back and I’d never use them again

15 de septiembre de 2026
Opinión espontánea
Logotipo de H&T Pawnbrokers

Respuesta de H&T Pawnbrokers

Good morning,

Thank you for taking the time to leave us a review and making us aware of your experience. We have sent you a request for more information so we can investigate the matter urgently.

Yours sincerely,
H&T Team

Valorada con 5 estrellas sobre 5

DUKE STREET BRANCH

DUKE STREET BRANCH

Was in today to pawn some gold were I met two lovely lady’s very helpful and great service definitely will be going to this branch in DUKE street , Caroll and Angie were superb very helpful and great service
Thank you

15 de septiembre de 2026
Opinión espontánea

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