AVOID ! Ordered an outfit and they sent me the wrong size . Sent diya online an email and got a response asking for photos but I have already posted it back tracked . The package has been re... Ver más
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Consulta las opiniones de los clientes
Hands down the BEST shop on Soho Road!! All staff are so warm and welcoming. We dealt with Naeela & Ranjit when ordering our party lengha outfits they were so lovely, honest and patient whilst we trie... Ver más
La empresa ha respondido
I have bought 8 outfits now in last couple months and everyone I love..being only 5ft an slim build an 49 it's been hard finding outfits to fit me..I do have to order from small to xsmall depending on... Ver más
La empresa ha respondido
I bought 2 suits, ( a beautiful gharara suit),some jewellery and a khussa jutti,which i was worried wouldn't fit,so i went a size up & it was a perfect fit! Always buy my suits from diya cos i trust... Ver más
La empresa ha respondido
Información sobre la empresa
Información proporcionada por diversas fuentes externas
Diya’s comprehensive women’s wear edit is inspired by international runways, celebrity looks and on-trend styles. Our team of buyers work constantly to bring together a curated edit of ethnic wear, which ensures versatility and style. As Diya grew online, so did our product portfolio. We subsequently ventured into our own Men’s, Kids and Accessories labels to fortify our offerings. Our commitment to featuring the best value and unique outfits, inspired by western silhouettes, rich fabrics and artisanal embroidery techniques, were available to the wider market. Today, Diya has an international presence in over 100 countries, throughout the UK and much further afield. We are recognised for our unique identity and distinctive designs, inspired by mesmerising colours, patterns, textures and hand-craft techniques from around the world. WHAT MAKES US SPECIAL? 1. ‘OFF THE PEG’ PRET ASIAN FASHION IN SIZES XXS – XXXL 2. AS QUICK AS NEXT DAY DELIVERY WITHIN THE UK. 3. EASY RETURNS AND REFUND PROCESS 4. 24/7 EASY SHOPPING 5. EACH DESIGN IS CURATED BY OUR OWN DESIGN TEAM.
Información de contacto
Reino Unido
- help@diyaonline.com
- diyaonline.com
4,2
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Always order from diya it’s amazing…
Always order from diya it’s amazing makes life so much easier fast delivery and the clothes are amazing
31 de mayo de 2024
Opinión espontánea
Respuesta de Diyaonline
Hi Shano,
Thank you for your kind words and for taking the time to leave us a feedback.
We're thrilled to hear that you had such a positive experience with our product/service.
Your satisfaction is our top priority, and we look forward to continuing to meet and exceed your expectations in the future.
Kind Regards,
Team Diya.
Respuesta de Diyaonline
Hi Sonia,
Thank you for your kind words and for taking the time to leave us a feedback.
We're thrilled to hear that you had such a positive experience with our product/service.
Your satisfaction is our top priority, and we look forward to continuing to meet and exceed your expectations in the future.
Kind Regards,
Team Diya.
I love to buy diya clothes as very good…
I love to buy diya clothes as very good quality
25 de mayo de 2024
Opinión espontánea
Respuesta de Diyaonline
Hi Angel,
Thank you for your kind words and for taking the time to leave us a feedback.
We're thrilled to hear that you had such a positive experience with our product/service.
Your satisfaction is our top priority, and we look forward to continuing to meet and exceed your expectations in the future.
Kind Regards,
Team Diya.
I always purchase all my Eid jewellery…
I always purchase all my Eid jewellery etc from Diya, it’s cheaper and more convenient than travelling to another town to find Asian jewellery. The items are good quality and arrive on time.
24 de abril de 2024
Opinión espontánea
Respuesta de Diyaonline
Hi Reyhana,
Thank you for your kind words and for taking the time to leave us a feedback.
We're thrilled to hear that you had such a positive experience with our product/service.
Your satisfaction is our top priority, and we look forward to continuing to meet and exceed your expectations in the future.
Kind Regards,
Team Diya.
Average…
Average suits. Hit and miss fitting. Check the fitting and that you are given correct items as my experience became stressful trying to resolve mismatched sizes & fit.
24 de mayo de 2024
Opinión espontánea
Respuesta de Diyaonline
Hi Sofi,
Thank you for your kind words and for taking the time to leave us a feedback.
Your satisfaction is our top priority, and we look forward to continuing to exceed your expectations in the future.
Kind Regards,
Team Diya.
Great quality of clothes
Great quality of clothes. More options would be better :)
24 de mayo de 2024
Opinión espontánea
Respuesta de Diyaonline
Hi Shaheen,
Thank you for your kind words and for taking the time to leave us a feedback.
We're thrilled to hear that you had such a positive experience with our product/service.
Your satisfaction is our top priority, and we look forward to continuing to meet and exceed your expectations in the future.
Kind Regards,
Team Diya.
The delivery was prompt
The delivery was prompt. The quality was good. Although on one of the items I think the bottoms could be better.
19 de mayo de 2024
Opinión espontánea
Respuesta de Diyaonline
Hi Fuz,
Thank you for your kind words and for taking the time to leave us a feedback.
We're thrilled to hear that you had such a positive experience with our product/service.
Your satisfaction is our top priority, and we look forward to continuing to meet and exceed your expectations in the future.
Kind Regards,
Team Diya.
I was very happy with my purchase
I was very happy with my purchase from diya the quality of the Suit was really good and the suit fitted perfectly and the delivery was fast too
21 de mayo de 2024
Opinión espontánea
Respuesta de Diyaonline
Hi Sumaiyah,
Thank you for your kind words and for taking the time to leave us a 5-star review!
We're thrilled to hear that you had such a positive experience with our product/service.
Your satisfaction is our top priority, and we look forward to continuing to meet and exceed your expectations in the future.
Kind Regards,
Team Diya.
My only regret is not ordering before
First time I've used the site after being skeptical and wow! I ordered a few pieces to get an idea on sizing.
The pieces I ordered are great value for money and easy to wear. I'm already eyeing up my next purchases, just need somewhere to wear all the beautiful outfits now!
24 de mayo de 2024
Opinión espontánea
Respuesta de Diyaonline
Hi Anon,
Thank you for your kind words and for taking the time to leave us a 5-star review!
We're thrilled to hear that you had such a positive experience with our product/service.
Your satisfaction is our top priority, and we look forward to continuing to meet and exceed your expectations in the future.
Kind Regards,
Team Diya.
the item was very good quality and…
the item was very good quality and delivery was fast and on time
17 de mayo de 2024
Opinión espontánea
Respuesta de Diyaonline
Hi Satveer,
Thank you for your kind words and for taking the time to leave us a 5-star review!
We're thrilled to hear that you had such a positive experience with our product/service.
Your satisfaction is our top priority, and we look forward to continuing to meet and exceed your expectations in the future.
Kind Regards,
Team Diya.
Fast delivery and great quality…
Fast delivery and great quality clothing!
16 de mayo de 2024
Opinión espontánea
Respuesta de Diyaonline
Hi Shaz,
Thank you for your kind words and for taking the time to leave us a 5-star review!
We're thrilled to hear that you had such a positive experience with our product/service.
Your satisfaction is our top priority, and we look forward to continuing to meet and exceed your expectations in the future.
Kind Regards,
Team Diya.
The lengha was exactly as the picture
The lengha was exactly as the picture. Beautiful blue regal colour and light material with stunning detail and was so comfortable to wear
12 de mayo de 2024
Opinión espontánea
Respuesta de Diyaonline
Hi Seema,
Thank you for your kind words and for taking the time to leave us a 5-star review!
We're thrilled to hear that you had such a positive experience with our product/service.
Your satisfaction is our top priority, and we look forward to continuing to meet and exceed your expectations in the future.
Kind Regards,
Team Diya.
Delivery time was very quick and the…
Delivery time was very quick and the clothes are great!
22 de abril de 2024
Opinión espontánea
Respuesta de Diyaonline
Hi Aasha,
Thank you for your kind words and for taking the time to leave us a feedback.
We're thrilled to hear that you had such a positive experience with our product/service.
Your satisfaction is our top priority, and we look forward to continuing to meet and exceed your expectations in the future.
Kind Regards,
Team Diya.
Purchased an item and the wrong colour…
Purchased an item and the wrong colour was sent. Seller responded and agreed to send the correct item. One week later no correspondence and no item despite several emails.
How can any customer be happy with service like this?
2 de mayo de 2024
Opinión espontánea
Respuesta de Diyaonline
Hi,
We sincerely apologize for the inconvenience caused by the wrong item delivery. Our team is actively addressing the issue to ensure it doesn't happen again. Regarding the delay in our response, we deeply regret any inconvenience caused and are committed to improving our communication efficiency to better serve you in the future. Please reach out to us directly so we can rectify the situation promptly.
Kind Regards,
Team Diya.
Good quality and fast delivery
10 de abril de 2024
Opinión espontánea
Respuesta de Diyaonline
Hi PK,
Thank you for your kind words and for taking the time to leave us a 5-star review!
We're thrilled to hear that you had such a positive experience with our product/service.
Your satisfaction is our top priority, and we look forward to continuing to meet and exceed your expectations in the future.
Kind Regards,
Team Diya.
A deserved five stars
A deserved five stars from me.
Just brought five jackets from Diya Online and i will say that i am extremely happy with every one of them.
Each jacket was excellently well made. The materials used are of a very high standard.
The cut and sewing was very well done. In fact there wasn’t a single thread out of place for all five jackets.
Also, the items were very well packaged and delivery was extremely fast.
Totally happy with all of my purchases and will definitely come back for more.
In fact i have my eye on a pair of shoes now and fully expecting the same level of quality.
7 de mayo de 2024
Opinión espontánea
Respuesta de Diyaonline
Hi Brian,
Thank you for your kind words and for taking the time to leave us a 5-star review!
We're thrilled to hear that you had such a positive experience with our product/service.
Your satisfaction is our top priority, and we look forward to continuing to meet and exceed your expectations in the future.
Kind Regards,
Team Diya.
5 stars always for me!
I bought 2 suits, ( a beautiful gharara suit),some jewellery and a khussa jutti,which i was worried wouldn't fit,so i went a size up & it was a perfect fit!
Always buy my suits from diya cos i trust them for style, quality,fit,perfect packaging & excellent customer service.I have bought loads in recent months & never had to return anything.
Ready to buy again.Already have my eye on something! Definitely recommend Diya to everyone!
16 de abril de 2024
Opinión espontánea
Respuesta de Diyaonline
Hi Riz,
Thank you for your kind words and for taking the time to leave us a 5-star review!
We're thrilled to hear that you had such a positive experience with our product/service.
Your satisfaction is our top priority, and we look forward to continuing to meet and exceed your expectations in the future.
Kind Regards,
Team Diya.
First order and the description matched…
First order and the description matched the picture. Beautiful materials and suits for my daughter and I. Moving forward, I will be shopping here as it’s very convenient too! Thank you ♥️
30 de abril de 2024
Opinión espontánea
Respuesta de Diyaonline
Hi Priya,
Thank you for your kind words and for taking the time to leave us a 5-star review!
We're thrilled to hear that you had such a positive experience with our product/service.
Your satisfaction is our top priority, and we look forward to continuing to meet and exceed your expectations in the future.
Kind Regards,
Team Diya.
Haven't even bothered to reply after…
Haven't even bothered to reply after over 2 weeks of waiting!! I never got my parcel and the reply I got on here was someone is dealing with the case as we speak!!! Absolutely unacceptable!!! I have sent over 4 email replies for an update but still waiting! Had to still make payments on clearpay so that it doesn't affect my credit history!! Very disappointed!!!
10 de abril de 2024
Opinión espontánea
Respuesta de Diyaonline
Hi,
We sincerely apologize for the delay in processing your refund. Your satisfaction is of utmost importance to us, and we understand the inconvenience this has caused. Rest assured, we are actively working to expedite the refund process and ensure a swift resolution for you.
Kind Regards,
Team Diya.
Awful when it comes to refunds.
I ordered from this site as they seemed reliable. I received my item which was beautiful, but unfortunately it didn't fit. I returned it a few days after I received it.
Luckily I used tracked delivery for my return (sent on 9th April), which showed the item was signed for and received by Diya the next day (10th April).
I emailed a week or so after I sent my return off, to which they replied saying allow upto 14 days. Which is fair enough. It's not been 15 days, I've emailed the company without a reply. Wondering how to report them, as I didn't receive any correspondence when they received my return, so wondering what's happened as they can't claim they didn't receive it. Would give 0 starts if I could.
10 de abril de 2024
Opinión espontánea
Respuesta de Diyaonline
Hi Lisa,
We sincerely apologize for the delay in processing your refund. Your satisfaction is of utmost importance to us, and we understand the inconvenience this has caused. Rest assured, we are actively working to expedite the refund process and ensure a swift resolution for you.
Kind Regards,
Team Diya.
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