The staff were very helpful in assisting me selecting the exact shade and quality of of the doors. They went an extra mile by doing video calls with me to show me comparision of shades of similar colo... Ver más
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Consulta las opiniones de los clientes
i ordered some new doors and DIY Homefit were wonderful, super support from Wendy with colour matching and general advice about my order, doors are very good quality- thank you very much
The products were of excellent quality, supplied on time with excellent communication from the order to the final delivery. All in all it was a pleasure to do business with DIY Homefit Ltd and will d... Ver más
Ordered new units for home office. All units were custom sizes. Pre sales help was excellent and ordering process was hassle free. Delivery was prompt and driver so helpful in helping move units into... Ver más
La empresa ha respondido
Información sobre la empresa
Información proporcionada por diversas fuentes externas
DIY Homefit - Made to Measure Doors, Cabinets and Wardrobes for Fitted Kitchens and Bedrooms - Personal Service Top Quality at Trade Prices
Información de contacto
5a Stanhope Gate, GU15 3DW, Camberley, Reino Unido
- 01276500102
- info@diyhomefit.co.uk
- diyhomefit.co.uk
4,9
Excelente
671 opiniones
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Great quality product and exceptional customer service
The quality of the product and the extremely good customer service and advice. This is the 3rd time I have purchased from DIY Homefit and have not been disappointed with the product when assembled and installed. All queries and requests for advice are dealt with promptly and professionally. Phone calls are answered by a real person without any of the hassle experienced when calling many customer service departments.
30 de agosto de 2024
Respuesta de DIY Homefit Ltd.
Hi David
Thank you so much for writing us up a brilliant 5 star review regarding you experiences buying from us several times over the last 11 years or so.
Great reviews such as yours are extremely valuable to our business as your experience demonstrates that our customer service ethics have remained consistent over a very long period of time.
I'm delighted to see you are clearly a very happy customer and I wish you many years of continuing pleasure from your made-to-measure bedroom furniture.
Kind regards
Steve Campbell
Director
Excellent quality kitchen units and…
Excellent quality kitchen units and great customer care before and after sale.
23 de agosto de 2024
Respuesta de DIY Homefit Ltd.
Hello James
Many thanks for awarding us 5 stars in your review of your recent and past experience buying from us, DIY Homefit. Very positive feedback, from a returning customer is always much appreciated by my team.
Such comments as 'Excellent quality units and great customer care' are wonderful to receive and I can't thank you enough.
Clearly you are a very happy customer and I wish you many years of pleasure from your new Sage Green kitchen. I'm sure it's looking stunning.
Kind regards
Steve Campbell
Director
Respuesta de DIY Homefit Ltd.
Hi Mr Addison
Many thanks for awarding us 5 stars in your review of your recent experience buying from us, DIY Homefit.
I'm delighted to hear that you found our website easy to use when placing your order and that you received your products in a quick time.
Thanks again for your business and we look forward to hearing from you again in the future, should the need ever arise.
Kind regards
Steve Campbell
Director
Without repeating the same as other…
Without repeating the same as other great reviews; great speedy service, helpful with the detailed ordering process, aftersales service and technical support superb, great quality products.
Wendy is a credit to your company.
1 de julio de 2024
Opinión espontánea
Respuesta de DIY Homefit Ltd.
Hi SH 7
Many thanks for submitting a great review of your recent experience buying from us, DIY Homefit. Such positive comments and praise are much appreciated.
Indeed, all your comments just about sum up what we are all about and I'm delighted to hear your confirmation that it all worked so well for you.
I wish you many years of pleasure from your purchases and look forward to hearing from you again, should the need arise.
Kind regards
Steve Campbell
Director
Great selection
Great selection, able to make an appointment and look at products I real life, having received samples through the post. Helpful and friendly.
2 de agosto de 2024
Respuesta de DIY Homefit Ltd.
Hi Amanda
Thank you so much for awarding us 5 stars in your review of your recent experience, buying from us, DIY Homefit. Such positive feedback is always very welcome.
I'm delighted to read that you clearly appreciated our very wide selection of products and that you found my staff 'helpful and friendly'.
I wish you many years of pleasure from your new doors, panels and worktops.
Kind regards
Steve Campbell
Director
Respuesta de DIY Homefit Ltd.
Hi Beccy
Thank you so much for writing us up a 5 star review of your recent experience buying your replacement wardrobe doors from us, DIY Homefit.
I'm delighted to hear that all your products arrived on time and in perfect condition. Delivering your order of six wardrobe doors, each over two meters high, in perfect condition, is no mean feat but, it's normal for us. We can only achieve this as all the packaging boxes for our made to measure doors are indeed made to measure too. as you will have seen.
It's clear you are a very happy customer and I wish you many years of pleasure from your 'new' bedroom.
Kind regards
Steve Campbell
Director
Excellent
The wardrobe doors supplied were perfectly accurately manufactured and look very high quality, but at a reasonable price.
12 de julio de 2024
Respuesta de DIY Homefit Ltd.
Hi Rob,
Thank you very much for awarding us 5 stars in your review of your experience buying from us, DIY Homefit. Such positive feedback is always much appreciated by me and my staff.
I'm delighted to see that you are clearly a very happy customer and can only say that the perfect result was achieved by a combination of your, clearly 'bang on', measuring and our 'bang on' manufacturing. So well done!
I wish you many years of pleasure from you new Warm Walnut replacement bedroom doors and look forward to hearing from you again in the future, should the need arise.
Kind regards
Steve CAmpbell
Director
Excellent Company
Had several questions at different times and all were answered promptly. When I put my order in they rang to check on a couple of things which was excellent.
5 de julio de 2024
Respuesta de DIY Homefit Ltd.
Hi Su
Many thanks for sending us in a 5 star review of your experience buying from us, DIY Homefit. It's been some three and a half years since you first purchased from us and it's always great to hear from a returning customer.
As you know from personal experience we take customer service very seriously and endeavor to always answer the phone by a real person and not a machine. Also, in sense checking every order and calling our customer directly to talk the order through ensures we absolutely reduce to a minimum the opportunity for any errors.
Thank you for your business and we look forward to hearing from you in the future should the need arise.
Kind regards
Steve Campbell
Director
Highly recommend
Pleasure to deal with. Great pre- and post-purchase customer service. Have already recommended to someone I know.
22 de mayo de 2024
Respuesta de DIY Homefit Ltd.
Hi William
Thank you so much for sending us a 5 star review of you recent experience buying from us, DIY Homefit. Such lovely, positive feedback is very much appreciated by my team.
As your experience demonstrates we are very much focused on 'great pre and post purchase customer service'. Put this together with custom made high quality products, and I believe we have a solid formula for success.
Thanks also for the recommendation and I wish you many years of pleasure from your custom made kitchen units.
Kind regards
Steve Campbell
Director
Brilliant service
Brilliant service , staff were very helpful and knowledgeable. Order delivered in time with no faults .
28 de junio de 2024
Respuesta de DIY Homefit Ltd.
Hi Gary
Thank you so much for awarding us 5 stars in your review of your recent experience buying from us DIYHomefit Ltd. Such positive feedback is much appreciated by me and my team.
I'm delighted to hear that you found our staff to be 'very helpful and knowledgeable' and that you experienced 'brilliant service' at their hands.
First class customer service and high quality products delivered 'on time with no faults' just about sums up what DIY Homefit is all about and I thank you for your compliments.
I wish you many years of pleasure from your new made-to-measure replacement kitchen doors and I'm confident you will have achieved a stunning looking 'new' kitchen at a very affordable cost.
Kind regards
Steve Campbell
Director
Excellent company to deal with
Excellent company! Very pleased with the ordered doors. They called to clear up an error they had noticed I made on my order and gave a part refund when they suggested a slight change may save money. Really super service.
25 de junio de 2024
Opinión espontánea
Respuesta de DIY Homefit Ltd.
Hi Richard
Many thanks for sending us in a 5 star review of your recent experience buying from us, DIY Homefit.
I'm delighted to hear that you very much appreciated the call one of my team made to you after we received your order. As your experience illustrates we sense check every order and call the customer if we have any suspicions OR if we think that a slight change could save you money. I strongly believe that this is what 'going the extra mile re Customer Service' is all about.
You are clearly a very happy customer and I thank you for your business and wish you many years of pleasure from your purchase.
Kind regards
Steve Campbell
Director
Another successful order from Homefit.
Another successful order from Homefit.
Good website to create the doors and sensible prices compared to many others.
Doors arrived well packaged and look great after I fitted them.
7 de junio de 2024
Respuesta de DIY Homefit Ltd.
Hi Rob
Thanks very much for taking the time out to send us in a lovely 5 star review of your experience buying from us, DIY Homefit, multiple times over the last 7 years (Yes, it really is that long ago when you placed your first order with us)
Reviews from returning customers spanning several years are particularly appreciated by me and my team as it suggests that we must have managed to maintain the high levels of customer service and quality of products over the years.
I wish you many years of pleasure from your custom made doors and look forward to hearing from you, should the need arise again in the future.
Kind regards
Steve Campbell
Director
Respuesta de DIY Homefit Ltd.
Hi Sonia
Thank you so much for sending us a 5 star review of your recent experience buying from us, DIY Homefit.
We always call every customer who is buying made-to-measure sliding wardrobe doors from us, as your experience confirms. We believe it's critical just to check and talk through each order to minimise the possibility of any errors or misunderstandings before we manufacture them for you.
I'm delighted to hear you are clearly a very happy customer and I wish you many years of pleasure from your purchase.
Kind regards
Steve Campbell
Director
Absolutely loved the service and quality
Absolutely loved the service and quality of material with finish.
7 de junio de 2024
Respuesta de DIY Homefit Ltd.
Hello Mr Thirgale
Thank you so much for awarding us 5 stars in your review of your recent experience buying from us DIY Homefit. Such positive feedback is always appreciated by me and my team.
I'm sure you have transformed your kitchen and I've no doubt that your handless supergloss light grey 'new' kitchen looks stunning.
I wish you many years of pleasure from your purchase and look forward to hearing from you again in the future, should the need arise.
Kind regards
Steve Campbell
Director
I was very happy with the items I…
I was very happy with the items I ordered and they were exactly as I ordered.
Nice easy to navigate the website
7 de junio de 2024
Respuesta de DIY Homefit Ltd.
Hi Martin
So pleased to hear that you are 'very happy' with your made-to-measure replacement kitchen doors as you have confirmed that we delivered to you exactly what you ordered. Clearly your measuring was spot on so well done to you!
I'm delighted to hear that you found our website easy to navigate and you are clearly a very happy customer.
And thanks for taking the time out to send us in a 5 star review of your buying experience. Such positive reviews are always gratefully received and I wish you many years of pleasure from your 'new' Matt Combo Green kitchen.
Kind regards
Steve Campbell
Director
Some product issues but resolved with exceptional customer service.
Wardrobes ordered were generally very high quality.
Assembly is largely intuitive to anyone with prior experience of assembling flat-pack furniture - useful since instructions for main assembly only sent electronically (I was able to print these) but no instructions at all for accessory fitment. However, end result looks great and works well.
Before ordering, I had some questions which I posed by phone to customer service. How great to have the phone rapidly answered by friendly, knowledgeable & helpful staff.
I also needed customer service after assembly since standard hinges supplied were incompatible with the sliding shoe shelves ordered, but staff quickly identified the problem and immediately shipped alternative hinges.
Screws provided were not compatible with the shoe shelf brackets (wrong heads that fouled) and one hanging rail was too short, but I was able to work around those (although I am sure Customer Service would have helped if necessary).
Overall, very happy and would not hesitate to use this company again.
23 de mayo de 2024
Respuesta de DIY Homefit Ltd.
Hi Steve
Thanks very much for writing us up a 5 star review of your recent experience buying your new made-to-measure bedroom furniture from us, DIY Homefit.
It's wonderful to hear that you were, overall very happy with the products and 'exceptional customer service' you received from my team.
It's true that due to the vast amount of non-standard products we supply that occasionally human error creeps in and we make mistakes, like sending out the incorrect hinges or screws. However, as you rightly say, our 'exceptional customer service' is there to rapidly correct any errors without delay or fuss, as we did in your case.
I'm delighted to see that you are clearly a very happy customer and I wish you many years of pleasure from your new furniture.
Kind regards
Steve Campbell
Director
Awesome service, great product!
This company is great! I had first class customer service from Wendy - her product knowledge was exemplary and she have very good, and helpful, advice. Product was exactly as described and as ordered - really good quality and sensible price. Product was really well packaged for delivery. The delivery guy was exceptional and arrived at the agreed time. I am delighted to be able to recommend DIY Homefit and will definitely order from them again
23 de mayo de 2024
Respuesta de DIY Homefit Ltd.
Hi Henry
Thank you so much for awarding us 5 stars in your review of your recent experience buying from us, DIY Homefit.
I'm really pleased to hear you received 'first class customer service from Wendy' and that the product was 'exactly as described and ordered'
It was our pleasure to serve you and we wish you many years of service and pleasure from your products.
Kind regards
Steve Campbell
Director
Great product and Excellent Customer Service
The supplied shelving was very high quality to the exact bespoke measurements and easy to hang. The wood effect is realistic with a grainy look and feel. Strong shelving with an 18mm back panel made them robust.
Particularly liked the customer service - contacted straight after order placement to check order details and make any recommendations giving me confidence of correct order. Also contacted to confirm delivery date and all delivered as scheduled.
Highly recommended.
23 de mayo de 2024
Respuesta de DIY Homefit Ltd.
Hi Graham
Many thanks for taking the time out to send us in a 5-star review of your recent experience buying your custom sized shelving units and panels from us, DIY Homefit.
I'm delighted to hear that you particularly liked our customer service and the fact that we called you directly to talk through your order and gain an understanding of what you were wanting to achieve. This is normal practice for us in order that we can offer you advice and /or ensure that we minimise the opportunity for errors, prior to commencing manufacture.
We thank you for your business and look forward to hearing from you again in the future should the need ever arise.
Kind regards
Steve Campbell
Director
Friendly, helpful and professional
Wendy is super friendly, helpful and professional. After knowing what we would like to have, she gave many useful and professional advises and help us to modify the design of the cabinets. Everything is prefect. We all love the high quality of the cabinets and the services provided by DIY Homefit. If we need additional cabinets in the future, DIY Homefit would be our 1st choice.
10 de mayo de 2024
Respuesta de DIY Homefit Ltd.
Hi Chi
Thank you so much for taking the time out to send us a lovely 5-star review of your recent experience buying your made-to-measure supergloss white doors and cabinets from us.
Such comments as 'everything is perfect' and 'love the high quality of the cabinets and services' are much appreciated by me and the team.
I'm also delighted to hear that you were clearly impressed with the 'friendly, helpful and professional' advice that Wendy gave you. I'm sure this will have helped you to ensure a successful outcome of the finished project.
I wish you many years of pleasure from your purchase and look forward to hearing from you again in the future, should the need arise.
Kind regards
Steve Campbell
Director
Always very helpful and go beyond…
Always very helpful and go beyond expectations with advice . Been dealing with them for quite a few years now and would always recommend them.
3 de mayo de 2024
Respuesta de DIY Homefit Ltd.
Hi Susanne
Thank you very much for awarding us 5 stars in your review of your recent (and not so recent) experience buying from us, DIY Homefit.
Such positive feedback is much appreciated by me and the team.
I've just checked and do you realise that you first bought of us some 7 + years ago? Wow! Where's that time gone?
You're clearly a very happy customer, returning several times over the past years.
It's always been our pleasure to serve you and we look forward to hearing from you again, in the future, should the need arise.
Very kind regards
Steve Campbell
Director.
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