DLG Auto Services - Aldershot Opiniones 

403
TrustScore: 4.5 sobre 5

4,5

Holder Road, Unit 5, Blackwater Valley Industrial Park, GU12 4PQ Aldershot, England, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Very friendly team. It is true that it took two whole weeks to repair the car, however they have a huge amount of cars on the forecourt. My car looks as good as new and they cleaned it inside and o... Ver más

La empresa ha respondido

Valorada con 3 estrellas sobre 5

Not the greatest garage i have used put an all weather tyre on my car after accident repair all the rest were regular tyres only found out at my MOT

La empresa ha respondido

Valorada con 5 estrellas sobre 5

From the first contact to the last, DLG's drivers, repairers and admins took the stress completely out of the repair part of a nuisance insurance claim. They delivered the courtesy car and our pristi... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Excellent service from start to finish. They called me about half an hour after I reported the accident I’d been involved in to Direct Line, to arrange collection. Explained all that would happen and... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda de reparación de automóviles

Escrito por la empresa

DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.

5 year guarantee

5 year guarantee provided on all work

We provide a 5 year guarantee on all of our repairs.

Información de contacto

  • Holder Road, Unit 5, Blackwater Valley Industrial Park, GU12 4PQ, Aldershot, England, Reino Unido

  • 0345 3015087

4,5

Excelente

TrustScore: 4.5 sobre 5

403 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,5

Todas las opiniones

(403)

494 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Made an excellent job of my car…

Made an excellent job of my car following a recent encounter with a deer . All work completed as promised and on time and the car delivered home looking brand new

31 de marzo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Recent repair

From start to finish I was totally kept informed on the repair to my vehicle. From the first contact right up to when the car was delivered back I knew exactly what was happening.

25 de marzo de 2025
Valorada con 1 estrellas sobre 5

Rude and insensitive delivery driver

Rude and insensitive delivery driver. Complaint not answered. Poor management. Terrible customer service.

3 de diciembre de 2024
Logotipo de DLG Auto Services - Aldershot

Respuesta de DLG Auto Services - Aldershot

We understand your frustration with the recent delivery experience and the lack of response to your complaint. We strive to provide excellent customer service and are disappointed to hear that your expectations were not met. We value your feedback and will use it to improve our processes and ensure a better experience for all customers.

Valorada con 5 estrellas sobre 5

Real Service

After someone drove into my door in a car park my insurers nominated DLG as repairer. Their initial communication was fast and exact, the next day after the accident in fact. The car was collected from my address when promised with a phone call to announce exact arrival time for collection. There is a web site that DLG use to allow you to check updates which was completed and the car was returned to me three days earlier than anticipated again with text and calls to advise more exact timings. Work was completed as agreed with minimal fuss. Something like this, which wasn't my fault, was a total nuisance but to be fair the organisation of work was relatively hassle free from my perspective.

21 de enero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Hi DLG Tiguan

Hi DLG, what a great service you provide, we were very confident that you will deliver the best service from start to finish, no disappointment from us, thank you for looking after our car and us so promptly we would definitely recommend you to our friends and family.
Regards Keith Hutt .

2 de enero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Absolutely amazing staff

Absolutely amazing staff. Very polite, friendly and helpful. Always was updated with progress of my car repairs. Car was fixed even earlier than promised. Amazing work.

23 de diciembre de 2024
Valorada con 5 estrellas sobre 5

Great customer service

DLG Auto Services contacted us shortly after being introduced through Direct Line and collected the car within a day or two. Communication was excellent in terms of reporting the issues with the car, to the prompt repairs and its re delivery in great condition. Very impressed with their level of service.

11 de diciembre de 2024
Opinión espontánea

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