DLG Auto Services - Aylesbury Opiniones 

244
TrustScore: 4.5 sobre 5

4,6

Rabans Lane 9, HP19 8RT Aylesbury, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Great communication throughout. Quick service and excellent customer service. Thank you to everyone who worked on my car and Jo who was super helpful. Very impressed.

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Seemed v efficient. Repair looked good and was completed quickly considering how extensive it was. Kept me well informed about progress and completed on time. Slight problem that my Honda was returned... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

My car was off the road for a few months awaiting manufaturer parts. During this time the team at DLG kept me posted on a regular basis. When I collected the car the team were very helpful, friendly... Ver más

Valorada con 5 estrellas sobre 5

Everyone I spoke to throughout the process was polite and helpful. Everything was explained very clearly. I was updated frequently with progress. Calls were returned when they said they would be. Al... Ver más


Información sobre la empresa

  1. Tienda de reparación de automóviles

Escrito por la empresa

DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.

5 year guarantee

5 year guarantee provided on all work

We provide a 5 year guarantee on all of our repairs.

Información de contacto

  • Rabans Lane 9, HP19 8RT, Aylesbury, Reino Unido

  • 03458353737

4,6

Excelente

TrustScore: 4.5 sobre 5

244 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,6

Todas las opiniones

(244)

494 opiniones en los últimos 12 meses

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Valorada con 4 estrellas sobre 5

Fast, efficient and great communication

Fast, efficient and great communication. The only reason for the lack of a fish star was that one wheel was reformed as part of the accident repair, and I was unable to pay for the there three to be done so that they match.

2 de mayo de 2023
Valorada con 5 estrellas sobre 5

Excellent serice

The service we received, from picking up our vehicle, advising situation during repair to the return of our vehicle a week later was superb. Staff we had contact with were all polite very helpful.

25 de abril de 2023
Valorada con 5 estrellas sobre 5

Great service

They kept me updated all the way through the repair
process,Just great to deal with a Big Thank you

25 de abril de 2023
Valorada con 2 estrellas sobre 5

Car dangerous when returned …

At first the repair looked and seemed ok, although it took 2 weeks. However I park my car in a garage and quickly noticed a puddle under the repaired side. I was concerned so I took it to a local garage and they said the new shock was leaking a lot of oil and is dangerous. They collected the car and said it was booked into VW on the Tuesday. By the end of Tuesday car hadn’t gone anywhere. They have had the car a week and done nothing

18 de abril de 2023
Opinión espontánea
Logotipo de DLG Auto Services - Aylesbury

Respuesta de DLG Auto Services - Aylesbury

Hello,

Thanks for your feedback. I'm really sorry to hear about your experience. I've asked our team at Aylesbury to contact you directly and update you on the current status of the repair.

Valorada con 5 estrellas sobre 5

Fantastic Auto Services

Effective communication all the way. Work completed to a high standard. Thoroughly impressed with my experience as a customer. They put me at ease and I felt my vehicle was in the best hands.

27 de febrero de 2023
Valorada con 5 estrellas sobre 5

Top Draw

All was well and an excellent service. The delivery team were excellent and went the extra mile. Thanks you

30 de marzo de 2023
Valorada con 4 estrellas sobre 5

My car.

I had to ring them as I was not informed what was happening with the date to repair my car as they were awaiting parts for my car.
The repair was first class.

16 de febrero de 2023
Logotipo de DLG Auto Services - Aylesbury

Respuesta de DLG Auto Services - Aylesbury

Hello, thank you for leaving your review. Whilst we are glad to have gotten the repair side spot on, we are sorry to hear we didn't keep you updated as we said we would. I have shared your feedback with the team to improve the customer journey in the future.

Valorada con 2 estrellas sobre 5

2 week estimate took 6 months

2 week estimate took 6 months, a bespoke ABS pipe was eventually made. But only after I complained. The decision to make a bespoke pipe should had been made after two month, not 6 months

16 de febrero de 2023
Logotipo de DLG Auto Services - Aylesbury

Respuesta de DLG Auto Services - Aylesbury

We are sorry to hear about the poor experience you had. I have passed your feedback to the leadership team to address your concerns and to improve the customer journey in the future.

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