The team at DLG were excellent throughout the process of taking my damaged car into the workshop,keeping me updated with the repair Works being carried out and delivering it back to me in fantastic c... Ver más
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Consulta las opiniones de los clientes
Seemed v efficient. Repair looked good and was completed quickly considering how extensive it was. Kept me well informed about progress and completed on time. Slight problem that my Honda was returned... Ver más
La empresa ha respondido
My car was off the road for a few months awaiting manufaturer parts. During this time the team at DLG kept me posted on a regular basis. When I collected the car the team were very helpful, friendly... Ver más
Everyone I spoke to throughout the process was polite and helpful. Everything was explained very clearly. I was updated frequently with progress. Calls were returned when they said they would be. Al... Ver más
Información sobre la empresa
Escrito por la empresa
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
Información de contacto
Rabans Lane 9, HP19 8RT, Aylesbury, Reino Unido
- 03458353737
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Always updated with the progress of the…
Always updated with the progress of the ongoing works during the time the car was withDLG.
Confidence with competence
While taking longer than initially told the whole process was easy. All the staff from those on the phone to those collecting and returning the car were both helpful and respectful. I felt my car was in safe hands.
Es posible que utilice la IA para responderVer más
Do not use it.
Do not use it.
this garage has had our van for over 6 weeks now, No one calls for update, we have to call to get updated, Lady in reception is not the friendliest. They have told us the van would be ready for completion on Monday the 20th of may. The van was never ready and no one called with an update to say so. every time we call we get told they are on a meeting or that the van is ready and they will call us and no one inform us of what's happening.

Respuesta de DLG Auto Services - Aylesbury
Great job
Efficiently dealt with and kept informed of progress throughout the repair
Would recommend wholeheartedly
Car was returned to me with damage on…
Car was returned to me with damage on both front wings where the car was put back together
Also a part of the cars trim was missing and it wasn’t replaced when the car went back for repairs a second time round .
The repairs look good but the service offered was very poor and I wouldn’t recommend them to anyone and certainly not use them out of choice

Respuesta de DLG Auto Services - Aylesbury
From when my car was in the care of DLG…
From when my car was in the care of DLG Rabans Lane Aylesbury for repairs they were absolutely brilliant kept me up to date all the way through and nothing was to much trouble at all. The repairs were first class and a real
great job all round.
I would recommend DLG anytime so well done everyone
Excellent service throughout the time…
Excellent service throughout the time you collected and delivered my car. I was very pleased with the work done on my car.
Overhead Power Cable Damage.
From the first home inspection, collection and return I have been kept informed on the progress of the repair. The repair itself has been completed in a very professional manor to a High standard.
DLG done GOOD
Initial contact following claim with Churchill Ins was polite and comprehensive with what DLG would do and what I had to do in preparation for vehicle collection and subsequent return. The pick up and delivery drivers were excellent, on time and polite. All in all a great experience.
Great work on the car repair!
My car was involved in an accident and…
My car was involved in an accident and DLG collected the car two days after the accident and I got the car back 4 weeks later (the hold up was waiting on 1 part from the supplier)
Superb service
Friendly helpfully reliable and did a very professional job mending my car
Very good communication throughout the…
Very good communication throughout the process. Work to a high standard. Pick up and delivery reliable.
It was a great experience from start to…
It was a great experience from start to finish.Comunication was excellent along with the workmanship , we got the car back very quickly and looking like new.Would highly recommend DLG auto services to everyone.Thankyou to all staff
Excellent communication and service
Excellent communication and service. Made the whole process very straightforward and everyone I spoke to was very helpful.
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