DLG Auto Services - Aylesbury Opiniones 

244
TrustScore: 4.5 sobre 5

4,6

Rabans Lane 9, HP19 8RT Aylesbury, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Great communication throughout. Quick service and excellent customer service. Thank you to everyone who worked on my car and Jo who was super helpful. Very impressed.

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Seemed v efficient. Repair looked good and was completed quickly considering how extensive it was. Kept me well informed about progress and completed on time. Slight problem that my Honda was returned... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

My car was off the road for a few months awaiting manufaturer parts. During this time the team at DLG kept me posted on a regular basis. When I collected the car the team were very helpful, friendly... Ver más

Valorada con 5 estrellas sobre 5

Everyone I spoke to throughout the process was polite and helpful. Everything was explained very clearly. I was updated frequently with progress. Calls were returned when they said they would be. Al... Ver más


Información sobre la empresa

  1. Tienda de reparación de automóviles

Escrito por la empresa

DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.

5 year guarantee

5 year guarantee provided on all work

We provide a 5 year guarantee on all of our repairs.

Información de contacto

  • Rabans Lane 9, HP19 8RT, Aylesbury, Reino Unido

  • 03458353737

4,6

Excelente

TrustScore: 4.5 sobre 5

244 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,6

Todas las opiniones

(244)

494 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Amazing service

Communication throughout was fantastic. Coordination of car collection and delivery of hire car was perfectly timed as was collection once car was repaired.
Staff were professional and courteous - was very impressed with the whole process.

3 de agosto de 2023
Valorada con 5 estrellas sobre 5

Great service

Great service, car was collected when they said it would be, text message and phone calls to keep me updated throughout the repair process and car delivered back when it was finished - couldn't ask for more.

24 de julio de 2023
Valorada con 1 estrellas sobre 5

One star, if that

Poor communication, very poor transparency and strongly suspected over specified repair requirements.

28 de agosto de 2023
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Respuesta de DLG Auto Services - Aylesbury

Hello, thank you for posting your feedback. I'm sorry you're dissatisfied with the service. I've shared your comments with the site manager to improve our communication and overall service in the future.

Valorada con 3 estrellas sobre 5

It took over 2 weeks to repair minor…

It took over 2 weeks to repair minor damage.

22 de agosto de 2023
Logotipo de DLG Auto Services - Aylesbury

Respuesta de DLG Auto Services - Aylesbury

Hello, thanks for posting your feedback, and I'm sorry to hear you were not satisfied with the timescales of your repair. We will look into this matter and use your feedback to improve the customer journey in the future.

Valorada con 5 estrellas sobre 5

Excellent customer service and car…

Excellent customer service and car repair. I would very highly recommend.Delivery of courtesy car, collection and return of my vehicle everything went like clockwork. Very Impressive friendly people.

8 de agosto de 2023
Valorada con 5 estrellas sobre 5

Great job from DLG Auto Services

DLG Auto Services fitted the job to my schedule requirements and did an excellent repair. I was particularly impressed with the gentleman who collected and delivered my car. He was the perfect ambassador for the company.

8 de agosto de 2023
Valorada con 3 estrellas sobre 5

The job was well done

The job was well done, but took quite a lot longer than anticipated. I am aware that staff illness caused this, but for me it meant nearly an extra week utilising a very small (compared with my BMW X3) and not very comfortable Ford Fiesta.

25 de julio de 2023
Logotipo de DLG Auto Services - Aylesbury

Respuesta de DLG Auto Services - Aylesbury

Hello, Thanks for leaving your feedback. I'm sorry to hear about the delays in repairing your car but glad you are satisfied with the repair.

Valorada con 1 estrellas sobre 5

very bad experience with them my car…

very bad experience with them my car not repair correctly all the warning light coming back i have to ring them lots of time to chase up car received with dirty seat do not recommend them.

25 de julio de 2023
Logotipo de DLG Auto Services - Aylesbury

Respuesta de DLG Auto Services - Aylesbury

Hello, thank you for leaving your feedback. I'm sorry to hear you are not satisfied with the service we provided. I've forwarded your comments to our team at Aylesbury to follow up on this matter.

Valorada con 1 estrellas sobre 5

Bad workmanship

Gaps was not equal all round and the paint didn't match the colour of the car and was sent back to dealer to be redone, gaps put right but paint still didn't match rest off car and had to get it redone by the main dealer which now matches rest of car

11 de julio de 2023
Logotipo de DLG Auto Services - Aylesbury

Respuesta de DLG Auto Services - Aylesbury

Hi, thank you for sharing your feedback. I'm sorry to hear we didn't get the repair right the first time and there was a need for rectification. I made our team at Aylesbury aware of your feedback and hope it will prevent similar situations from happening in the future.

Valorada con 5 estrellas sobre 5

DLG comes highly recommended.

From beginning to end the whole service I received from DLG was excellent. I was kept fully informed from the time my vehicle was collected for repair to the moment it was delivered back to me. DLG staff were very courteous at all times and John who returned my car was very professional in his conduct. The repairs to my car were faultless. Great service throughout.

7 de julio de 2023

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