DLG Auto Services - Bristol Opiniones 

381
TrustScore: 4.5 sobre 5

4,6

Aldermoor Way, Longwell Green, BS30 7DA Longwell Green, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Happy to recommend these guys. Fully kept up to date with work needed, pick up and return as scheduled, transporter drivers friendly and courteous, car spotless when handed back and most importantly t... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

-DLG has staff that are full of knowledge who came down to my level in order to inform me what they were doing with my car. -My car was picked up from my house and returned saving me hustle of en... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Had body repair on my MGHS. Absolute superb job from start to finish . Job complete in 3days( unbelievable) first class workmanship. Updated daily courtesy car v good . Attitude staff credit to comp... Ver más

Valorada con 3 estrellas sobre 5

The plastic handle to the drivers seat adjuster was either cut off or broken during repairs to the vehicle. I sent photographs as requested but have had no replacement or response for over 2 weeks. T... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda de reparación de automóviles

Escrito por la empresa

DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.

5 year guarantee

5 year guarantee provided on all work

We provide a 5 year guarantee on all of our repairs.

Información de contacto

  • Aldermoor Way, Longwell Green, BS30 7DA, Longwell Green, Reino Unido

  • 03453030443

4,6

Excelente

TrustScore: 4.5 sobre 5

381 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,6

Todas las opiniones

(381)

482 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

My car was in great hands.

My experience with DLG has been amazing. The customer service team where great letting me know how my car was doing calling every 2 to 3 days ,letting me know exactly when my car would be back to me. Car car on return was perfect,fully valeted and looking brand new. I even got a call to make sure I was full happy with work that had been done. Will be recommending to everyone.

4 de marzo de 2025
Opinión espontánea
Valorada con 3 estrellas sobre 5

Attention to detail and after care.

The plastic handle to the drivers seat adjuster was either cut off or broken during repairs to the vehicle. I sent photographs as requested but have had no replacement or response for over 2 weeks. The front RH tyre was completely flat the day after return, however as I cannot evidence that was as a result of the accident I have replaced the front tyres at my cost.
I would have preferred quality over speed with the repair.

25 de febrero de 2025
Logotipo de DLG Auto Services - Bristol

Respuesta de DLG Auto Services - Bristol

We appreciate you bringing these matters to our attention and apologise for the delay in response and the inconvenience caused by the broken handle and flat tire. We value your feedback and will use it to improve our repair processes and communication.

Valorada con 5 estrellas sobre 5

Fantastic service

Fantastic service. I was kept up to date via telephone on the works on my car. They were polite and lovely to speak with. The curtesy and my own car being picked up and dropped off by a lovely man was Swift and easy. No issues. It did take longer than I expected, but I don’t know how to fix a car so it was fine. My car had been valeted which I also hadn’t expected. Thank you! Will recommend to those I know in Bristol area.

25 de febrero de 2025
Valorada con 2 estrellas sobre 5

Keep your promises

Keep your promises. Possibly up grade your courtesy car. Do the repair to a standard you would expect for yourself and not just to get by. Have pride in your work. My car, apart from the accident damage, was perfect in every way. Not the same now.

11 de febrero de 2025
Logotipo de DLG Auto Services - Bristol

Respuesta de DLG Auto Services - Bristol

We appreciate you taking the time to share your feedback. We understand your disappointment and want to assure you that we take all customer concerns seriously. We strive to provide the highest quality service and repairs, and we are committed to continuously improving our processes. We will use your feedback to help us learn and grow.

Valorada con 5 estrellas sobre 5

From start to finish a wonderful experience

From start to finish a wonderful experience
Beverly and the staff so helpful Given link by the driver
who collected my car so I could check on the repair status of my vehicle Delivered back to me on schedule
absolutely first class repair The company turned a bad
experience into a great experience. Thanks so much
DLG . Back in time for Christmas.Brian Sweet.

20 de diciembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Very efficient

Very efficient. Lovely staff; kept me informed throughout the repair. The repair was completed in 1 week; I was amazed. Vehicle returned to my home on the day and time specified.

I could not fault the company.

Well done team.

13 de diciembre de 2024
Valorada con 5 estrellas sobre 5

Service was excellent

Service was excellent. I was kept up to date on all that was happening. The repair was quick and efficient. Any enquiries were answered straight away by helpful and friendly staff. The courtesy car was delivered to the door and my car taken away. When the repair was finished my car was returned and the courtesy car taken away. Excellent.

31 de diciembre de 2024
Valorada con 4 estrellas sobre 5

Efficient

I really liked that they collected my car and brought it back to my home address. They kept me up to date with the progress and were pretty quick with the repairs. The only reason it’s not 5 stars is because it had to go back for some minor tweaks.

18 de diciembre de 2024
Valorada con 5 estrellas sobre 5

Helpful and efficient team

Really friendly, efficient and helpful staff.
Great repair to car body work.
After much perseverance they managed to get a locking issue sorted too.
Thanks to all at Longwell Green team

28 de noviembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

The car was collected from my door and…

The car was collected from my door and a courtesy car left for me. DLG Auto Services staff were courteous and helpful. They kept me appraised of the progress of the repair and returned the car at the agreed date and time.
The repair was beautifully done and guaranteed for five years.
Thoroughly recommended

26 de noviembre de 2024

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