DLG Auto Services - Bristol Opiniones 

381
TrustScore: 4.5 sobre 5

4,6

Aldermoor Way, Longwell Green, BS30 7DA Longwell Green, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Happy to recommend these guys. Fully kept up to date with work needed, pick up and return as scheduled, transporter drivers friendly and courteous, car spotless when handed back and most importantly t... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

-DLG has staff that are full of knowledge who came down to my level in order to inform me what they were doing with my car. -My car was picked up from my house and returned saving me hustle of en... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Had body repair on my MGHS. Absolute superb job from start to finish . Job complete in 3days( unbelievable) first class workmanship. Updated daily courtesy car v good . Attitude staff credit to comp... Ver más

Valorada con 3 estrellas sobre 5

The plastic handle to the drivers seat adjuster was either cut off or broken during repairs to the vehicle. I sent photographs as requested but have had no replacement or response for over 2 weeks. T... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda de reparación de automóviles

Escrito por la empresa

DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.

5 year guarantee

5 year guarantee provided on all work

We provide a 5 year guarantee on all of our repairs.

Información de contacto

  • Aldermoor Way, Longwell Green, BS30 7DA, Longwell Green, Reino Unido

  • 03453030443

4,6

Excelente

TrustScore: 4.5 sobre 5

381 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,6

Todas las opiniones

(381)

484 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Excellent service from start to finish

Fast, well organised and professional service. I’d highly recommend DLG. Excellent all round. My car looks brand new. All staff were very friendly and helpful and nothing was too much trouble.

6 de agosto de 2024
Logotipo de DLG Auto Services - Bristol

Respuesta de DLG Auto Services - Bristol

Thank you for your kind words and glowing review. We're delighted to hear you were impressed with our service, professionalism, and the quality of our work. We strive to provide a positive experience for all our customers, and we're thrilled that you found our staff friendly and helpful.

Valorada con 5 estrellas sobre 5

Took my car to DLG in Longwell Green

Took my car to DLG in Longwell Green. Was kept informed of the progress of my car. It was on the doorstep which was a bonus. Car repair was of a high standard and returned to me cleaned.

6 de agosto de 2024
Logotipo de DLG Auto Services - Bristol

Respuesta de DLG Auto Services - Bristol

We appreciate your kind words and are thrilled to hear that you had a positive experience with our service. We strive to keep our customers informed throughout the repair process and are glad you found our communication helpful. We're also pleased that you were happy with the quality of the repair and the cleanliness of your vehicle upon its return.

Valorada con 5 estrellas sobre 5

Top class repair to a high standard.

The repair was carried out to an excellent standard and with great attention to detail. The car was returned in immaculate4 condition.

30 de julio de 2024
Logotipo de DLG Auto Services - Bristol

Respuesta de DLG Auto Services - Bristol

We're delighted to hear that you were happy with the repair and the condition of your car upon its return. We strive to provide the best possible service and appreciate your kind words.

Valorada con 5 estrellas sobre 5

Friendly

Friendly, helpful, and kept us aware of how the repairs were going.

30 de julio de 2024
Logotipo de DLG Auto Services - Bristol

Respuesta de DLG Auto Services - Bristol

We appreciate your kind words. We strive to provide excellent customer service and are glad you found our team friendly and helpful.

Valorada con 5 estrellas sobre 5

Excellent friendly polite service

Excellent friendly polite service

23 de julio de 2024
Logotipo de DLG Auto Services - Bristol

Respuesta de DLG Auto Services - Bristol

We appreciate your kind words. It's wonderful to hear that you had a positive experience with our service.

Valorada con 5 estrellas sobre 5

Brilliant service from start to finish

Brilliant service from start to finish. Regular updates and information given.
Thanks to everyone.

23 de julio de 2024
Logotipo de DLG Auto Services - Bristol

Respuesta de DLG Auto Services - Bristol

We are thrilled to hear about your positive experience. We appreciate your kind words and are glad you received regular updates and information throughout the process.

Valorada con 5 estrellas sobre 5

They kept us informed all the way…

They kept us informed all the way through
Nice lady on the end of the phone and the job was done on time and A1 finish

23 de julio de 2024
Logotipo de DLG Auto Services - Bristol

Respuesta de DLG Auto Services - Bristol

We are so glad to hear that you had a positive experience with us. We appreciate your kind words about our team and the quality of our work. We strive to provide excellent customer service and are happy to hear that we met your expectations.

Valorada con 3 estrellas sobre 5

My vehicle was collected promptly and…

My vehicle was collected promptly and returned ahead of time however there is an area of damage not repaired/replaced and despite leaving numerous voicemails no-one has got back to me regarding this.

16 de julio de 2024
Logotipo de DLG Auto Services - Bristol

Respuesta de DLG Auto Services - Bristol

We appreciate you taking the time to leave a review and we're sorry to hear about the damage to your vehicle. We understand how frustrating it can be when issues arise and communication is lacking. We will investigate this further and ensure that your concerns are addressed.

Valorada con 4 estrellas sobre 5

Excellant Service

My new Clio was crashed into by an Amazon delivery van on June 9th. After reporting the incident to Churchill on the same day I received a call from DLG the following day to arrange for my car to be collected and taken to the repair centre. When I asked for a courtesy car I was told there wasn't one available until the 3rd of July. I agreed for my car to be collected on Thursday 13th June as I was not prepared to wait until the 3rd of July for my car to be repaired. When my car returned from the garage on the 3rd July I was very impressed with the quality of the repair. Whilst the car was with DLG I was kept informed on when my car would be delivered back to me. Overall the service was excellent except for not being able to provide me with a courtesy car meaning I was without my car for nearly 3 weeks.

16 de julio de 2024
Logotipo de DLG Auto Services - Bristol

Respuesta de DLG Auto Services - Bristol

We understand your frustration with the lack of a courtesy car during the repair process. We strive to provide our customers with the best possible experience, and we acknowledge that this situation fell short of your expectations.

We appreciate your understanding regarding the availability of courtesy cars and your decision to have your car collected on June 13th. We are pleased to hear that you were impressed with the quality of the repair and the communication you received throughout the process.

Valorada con 5 estrellas sobre 5

Excellent all round service

After I was advised DLG were allocated by my insurance to repair my car they contacted me to arrange collection but living locally and it was drivable I took it and was able to discuss the damage with a engineer and what happens next . I was text later in the day to be advised the car was being assessed and given a link to a progress tracker . The following day received further text advising the repairs had been agreed and had started.
I was able to follow progress on the tracker and was advised within 7 days the repairs had been completed and I rang to arrange collection . On collection I was able to look over my now gleaming repaired car which looked ready for the show room .
I am very happy with the good all round service from communication, tracker and repair as expected and cannot reckoned them enough .

3 de junio de 2024
Valorada con 5 estrellas sobre 5

Door to door service

Made the arrangements and it seemed like it was within hours they picked up my vehicle. My car returned fully repaired in less than a week complete with a 5year warranty on the work conducted. Workmanship was excellent. Can't believe the level of service throughout. Would use them again without a doubt but also hope not to have the need to.

16 de mayo de 2024
Valorada con 5 estrellas sobre 5

Great people

Great people, on the phone and in person. Superb work. Given my weeks were interrupted, the treatment my car and I received was exemplary. I had a replacement vehicle. My car was returned looking "good as new". Full marks all round

5 de junio de 2024

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