DLG Auto Services - Edinburgh Opiniones 

336
TrustScore: 4.5 sobre 5

4,6

Cockpen Road, Unit 1 - Sherwood Industrial Estate, EH19 3LW Bonnyrigg, Scotland, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Faultless efficient service. Car ready 2 days early. Kept informed via text throughout. Every interaction was faultless. Spoke with 4 people - booking, dvla check code, drop off and collection. All we... Ver más

Valorada con 5 estrellas sobre 5

3 MAIN HEADINGS: 1) REPAIR CARRIED OUT AND SERVICE PROVIDED: REPAIR WORK EXCELLENT; 2) SERVICE (I.E. HAVING CAR COLLECTED & THEN DELIVERED BACK UPON COMPLETION) WAS EXCELLENT 3) ESTMATED TIME LIKE... Ver más

Valorada con 5 estrellas sobre 5

DLG were always prompt, professional and friendly in their interactions regarding the repair on my vehicle. They picked it up from my front door, gave me a courtesy vehicle to keep me moving and... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

DLG Auto were friendly and easy to deal with, they took care of everything and did a fantastic job. The car came back completely repaired and cleaned upon return. Very happy with the repair and them a... Ver más


Información sobre la empresa

  1. Tienda de reparación de automóviles

Escrito por la empresa

DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.

5 year guarantee

5 year guarantee provided on all work

We provide a 5 year guarantee on all of our repairs.

Información de contacto

  • Cockpen Road, Unit 1 - Sherwood Industrial Estate, EH19 3LW, Bonnyrigg, Scotland, Reino Unido

  • 0345 878 6100

4,6

Excelente

TrustScore: 4.5 sobre 5

336 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,6

Todas las opiniones

(336)

477 opiniones en los últimos 12 meses

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Valorada con 4 estrellas sobre 5

The car repair was very good

The car repair was very good. You would not know it had been damaged. The service and communication was excelent as was the pickup and delivery. My only complaint would be that the car was to be returned having been cleaned inside and out. It had been done but if I'd had to pay for it i would not have paid. The inside looked like it had been wiped down with the same dirty cloth they washed the car with. Apart from that the repair and service was excellent.

10 de julio de 2024
Valorada con 5 estrellas sobre 5

Fantastic service

Kept me up to date throughout the whole process and explained everything that needed doing and I can’t thank them enough great service and my car came back so clean too which was a bonus

26 de junio de 2024
Valorada con 3 estrellas sobre 5

The quality of the work was good

The quality of the work was good. And they were even kind enough to run diagnostics on my car and advise me of the drivetrain issue. But, how on earth they charged £2,500 for such a tiny dent and paint correction is beyond me. No wonder vehicle insurance is so high.

26 de junio de 2024
Logotipo de DLG Auto Services - Edinburgh

Respuesta de DLG Auto Services - Edinburgh

We appreciate your feedback and are glad you found the quality of our work to be good. We understand your concern about the cost of the repair. We strive to provide transparent and competitive pricing, but we are always open to hearing your feedback.

Valorada con 3 estrellas sobre 5

A little more care required

Communication was good and repair carried out fairly quickly.Let down in that the car was returned with the rear seat belt buckles under the back seat.Did not realise until I went to refit child seats and caused me to be late picking up grandchildren.Think this should have been noticed before returning the car.

12 de junio de 2024
Logotipo de DLG Auto Services - Edinburgh

Respuesta de DLG Auto Services - Edinburgh


Hello there, we are sorry to hear you did not have a great experience. I have made the site aware of your comments to prevent similar situations from happening in the future.

Valorada con 4 estrellas sobre 5

Great service

The whole process was handled quickly and efficiently, by very friendly and helpful staff. The workshop staff kept me informed and up to date about the work that was to be carried out.

5 de junio de 2024
Valorada con 1 estrellas sobre 5

No Customer Service

After last week phone calls I supposed to be updated on progress.... No phone call, no text msg, no email.
Called again today and same information as every time, Van will be ready Wednesday.
It is over two months now.
Wonder what information I will get on Wednesday?

3 de junio de 2024
Opinión espontánea
Logotipo de DLG Auto Services - Edinburgh

Respuesta de DLG Auto Services - Edinburgh

We sincerely apologize for the inconvenience and frustration you've experienced due to the lack of communication regarding your van's progress. We understand how important it is to receive timely updates, and we deeply regret that we have fallen short in this aspect.

Rest assured, we are committed to resolving this matter promptly. Our team is actively working on your van's repair, and we will make every effort to ensure that it is ready as soon as possible while making sure that the repair is of our usual standard.

Valorada con 1 estrellas sobre 5

HORRIFIC EXPERIENCE. experience with dlg.

Had an horrific experience with dlg.
They asked for a review, which l gave. This review was truthful and factual and not at all complimentary. The accident happened in early December.
My car is still not completely repaired, it's the end of May.. they promised to look into my complaint and refer back to me... NOTHING...TUMBLEWEED.. GET YOUR ACT TOGETHER..INVESTIGATE AND GET BACK TO ME

26 de mayo de 2024
Opinión espontánea
Logotipo de DLG Auto Services - Edinburgh

Respuesta de DLG Auto Services - Edinburgh

We understand your frustration and apologise for the delay in resolving your complaint. We acknowledge that the prolonged repair time for your vehicle has caused significant inconvenience and frustration. We will actively investigating the matter and provide you with an update as soon as possible. We value your feedback and are committed to improving our services. Thank you for bringing this to our attention.

Valorada con 5 estrellas sobre 5

DLG Auto Services we’re excellent from…

DLG Auto Services we’re excellent from beginning to end. They kept in touch with up dates about my car, when I explained to them about going on holiday they managed to have all the work finished on my car so I could pick it up.
Special mention to all the staff who were always pleasant and helpful sadly a rarity these days.

14 de mayo de 2024

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