Unfortunately I have had to rely on DLG Middlewich in the last couple of weeks, for repairs to my car, following accident. The service from DLG was excellent, from my 1st contact with them, to the re... Ver más
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Unfortunately I have had to rely on DLG Middlewich in the last couple of weeks, for repairs to my car, following accident. The service from DLG was excellent, from my 1st contact with them, to the re... Ver más
La empresa ha respondido
Good phone service and kept up-dated throughout. Unfortunately after a few miles of driving when the car was returned the near side rear bumber(which had been replaced by them under insurance) became... Ver más
La empresa ha respondido
Amazing company! After someone backing up into my car while stationary 'it happens!' Within no time is was dealt with via my insurance & repaired pefectly! I even got left a lovely note as... Ver más
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A woman ran into the back of my car and within an hour Direct line insurance (who DLG motors are a part of) phoned me up and said DLG would collect my car. A few days later they did. I was kept... Ver más
La empresa ha respondido
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee provided on all work
Pochin Way 41, CW10 0GY, Middlewich, England, Reino Unido
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Had my car repaired promptly and to a very high standard.
I was kept informed on the progress throughout. The delivery driver was very professional, polite and reassuring.
Overall a stress free experience.

Respuesta de DLG Auto Services - Middlewich
Slow collecting my car, it took nearly 4 weeks between the date of my accident to my car being collected and they weren't able to provide me with a courtesy car until my car was collected, nor were they able to collect my car and store it on site in order to facilitate me with a courtesy car. They suggested that my car was driveable so I should continue to use it, however I was not comfortable driving my kids to and from nursery in a car that had been in an accident and not repaired. Once the car was in the garage, communication was frequent and I was kept updated through out the repair process. The courtesy car had a slow puncture and I had to put air in it every time I used it. I had no choice but to use DLG due to my car insurance policy, but I would have preferred to have used a more local garage.

Respuesta de DLG Auto Services - Middlewich
Great communication, repair is great. Only gripe is the car wash. Excess wax not rubbed in on the front of my car and there’s a large dark patch on my offside rear door - not sure what it is, won’t rub out but I’m hoping it will come off at next wash. Other than that, really happy. Thank you.

Respuesta de DLG Auto Services - Middlewich
Kept us informed and collected and returned the car in the time allocated.

Respuesta de DLG Auto Services - Middlewich
Courteous respectful and easy to deal with. Excellent communication too

Respuesta de DLG Auto Services - Middlewich
Very professional service I was kept informed and updated throughout by very helpful staff

Respuesta de DLG Auto Services - Middlewich
Communication was fantastic, and the work was completed within the estimated time, to a very very high standard. Delighted.
I was hugely impressed with the quality of the work and the whole service and the way in which I was treated
From beginning to end, all the employees we dealt with were excellent
My Velar went in for storm damage repairs,all the bodywork repairs where excellent,but DLG had to hand over car to a agent for special work to roof blind,this company caused a lot of damage to my car which was addressed by DLG who sorted it all out without any fuss or payment,Lee the production manager was excellent dealing with the issue and was more than happy to make sure that I was fully happy with the outcome
Once DLG finally retrieved the car they were very clear on how long the car would take to repair. They kept me informed every step of the way and crucially did a beautiful job.
It took 3 attempts to get a satisfactory outcome to my repairs.I refused delivery on 2 occasions as not happy with work done.On first occasion returned to me without being checked over by anyone, sent back straight away. I then spoke to Lee Haslem production manager with my issues and he promised to check it himself next unfortunately this didn't happen as had to refuse delivery a second time. On third occasion everything fine.In conclusion if they could have managed final job at first time of asking them review would be better.

Respuesta de DLG Auto Services - Middlewich
Collected my car on trailer at time to suit myself.
Excellent communication about repairs and the time it will take. Cannot fault the work done and all the staff that work at DLG.
Car picked up from my house, repaired and valeted and returned promptly. Great service.
The garage did what they were supposed to and kept me informed regarding the repairs. My only concern is that for continuity there should be a single point of contact.
Lovely staff and great job done. Was also completed efficiently. Many thanks.
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