DLG Auto Services - Middlewich Opiniones 

298
TrustScore: 4.5 sobre 5

4,7

Pochin Way 41, CW10 0GY Middlewich, England, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Unfortunately I have had to rely on DLG Middlewich in the last couple of weeks, for repairs to my car, following accident. The service from DLG was excellent, from my 1st contact with them, to the re... Ver más

La empresa ha respondido

Valorada con 3 estrellas sobre 5

Good phone service and kept up-dated throughout. Unfortunately after a few miles of driving when the car was returned the near side rear bumber(which had been replaced by them under insurance) became... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Amazing company! After someone backing up into my car while stationary 'it happens!' Within no time is was dealt with via my insurance & repaired pefectly! I even got left a lovely note as... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

A woman ran into the back of my car and within an hour Direct line insurance (who DLG motors are a part of) phoned me up and said DLG would collect my car. A few days later they did. I was kept... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda de reparación de automóviles

Escrito por la empresa

DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.

5 year guarantee

5 year guarantee provided on all work

We provide a 5 year guarantee on all of our repairs.

Información de contacto

  • Pochin Way 41, CW10 0GY, Middlewich, England, Reino Unido

  • 0345 3031679

4,7

Excelente

TrustScore: 4.5 sobre 5

298 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,7

Todas las opiniones

(298)

483 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Excellent service

Had my car repaired promptly and to a very high standard.
I was kept informed on the progress throughout. The delivery driver was very professional, polite and reassuring.
Overall a stress free experience.

30 de julio de 2024
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Respuesta de DLG Auto Services - Middlewich

We're so pleased to hear about your positive experience. It's wonderful to know that you were kept informed throughout the repair process and that the delivery driver provided such excellent service. We strive to make every customer's experience as stress-free as possible.

Valorada con 2 estrellas sobre 5

Slow collecting my car

Slow collecting my car, it took nearly 4 weeks between the date of my accident to my car being collected and they weren't able to provide me with a courtesy car until my car was collected, nor were they able to collect my car and store it on site in order to facilitate me with a courtesy car. They suggested that my car was driveable so I should continue to use it, however I was not comfortable driving my kids to and from nursery in a car that had been in an accident and not repaired. Once the car was in the garage, communication was frequent and I was kept updated through out the repair process. The courtesy car had a slow puncture and I had to put air in it every time I used it. I had no choice but to use DLG due to my car insurance policy, but I would have preferred to have used a more local garage.

23 de julio de 2024
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Respuesta de DLG Auto Services - Middlewich

We understand your frustration with the delay in collecting your car and the lack of a courtesy car until it was collected. We strive to provide a seamless experience for our customers, and we apologize that this was not the case for you. We make sure that we get parts in ahead of taking a car in for repair where possible to ensure that the car is away from you for as little time as possible.

We appreciate your feedback regarding the communication during the repair process. We are committed to providing clear and timely updates to our customers. We will take your feedback into consideration to improve our services in the future.

Valorada con 4 estrellas sobre 5

Great communication

Great communication, repair is great. Only gripe is the car wash. Excess wax not rubbed in on the front of my car and there’s a large dark patch on my offside rear door - not sure what it is, won’t rub out but I’m hoping it will come off at next wash. Other than that, really happy. Thank you.

12 de julio de 2024
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Respuesta de DLG Auto Services - Middlewich

We appreciate your feedback and are glad to hear you were happy with the repair and communication. We understand your concern about the car wash. We strive to provide a high-quality service and will investigate this matter further. We're sorry to hear about the wax and dark patch on your car. We hope the issue resolves itself with your next wash. Thank you for bringing this to our attention.

Valorada con 5 estrellas sobre 5

Kept us informed and collected and…

Kept us informed and collected and returned the car in the time allocated.

16 de julio de 2024
Logotipo de DLG Auto Services - Middlewich

Respuesta de DLG Auto Services - Middlewich

We appreciate your kind words and are glad to hear that you had a positive experience. We strive to provide our customers with excellent service and are pleased that we met your expectations.

Valorada con 5 estrellas sobre 5

Great customer service

Courteous respectful and easy to deal with. Excellent communication too

16 de julio de 2024
Logotipo de DLG Auto Services - Middlewich

Respuesta de DLG Auto Services - Middlewich

We appreciate your kind words and are thrilled to hear about your positive experience. Your feedback means a lot to us and motivates us to continue providing excellent service.

Valorada con 5 estrellas sobre 5

Very professional service

Very professional service I was kept informed and updated throughout by very helpful staff

16 de julio de 2024
Logotipo de DLG Auto Services - Middlewich

Respuesta de DLG Auto Services - Middlewich

Thank you for your kind words. We're thrilled to hear you had a positive experience and appreciate your feedback. We strive to provide excellent service and are glad our staff was able to assist you.

Valorada con 5 estrellas sobre 5

Excellent service

Communication was fantastic, and the work was completed within the estimated time, to a very very high standard. Delighted.

10 de julio de 2024
Valorada con 5 estrellas sobre 5

Fully satisfied despite some additional work done by agents

My Velar went in for storm damage repairs,all the bodywork repairs where excellent,but DLG had to hand over car to a agent for special work to roof blind,this company caused a lot of damage to my car which was addressed by DLG who sorted it all out without any fuss or payment,Lee the production manager was excellent dealing with the issue and was more than happy to make sure that I was fully happy with the outcome

16 de mayo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Beautiful job

Once DLG finally retrieved the car they were very clear on how long the car would take to repair. They kept me informed every step of the way and crucially did a beautiful job.

21 de mayo de 2024
Valorada con 2 estrellas sobre 5

Repairs to MG Hs

It took 3 attempts to get a satisfactory outcome to my repairs.I refused delivery on 2 occasions as not happy with work done.On first occasion returned to me without being checked over by anyone, sent back straight away. I then spoke to Lee Haslem production manager with my issues and he promised to check it himself next unfortunately this didn't happen as had to refuse delivery a second time. On third occasion everything fine.In conclusion if they could have managed final job at first time of asking them review would be better.

8 de mayo de 2024
Logotipo de DLG Auto Services - Middlewich

Respuesta de DLG Auto Services - Middlewich

Thank you for leaving your review, sorry to hear you did not have a great experience. I have made the site aware of your comments If you would like to discuss matters further please contact us direct

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