DLG Auto Services - Middlewich Opiniones 

298
TrustScore: 4.5 sobre 5

4,7

Pochin Way 41, CW10 0GY Middlewich, England, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Unfortunately I have had to rely on DLG Middlewich in the last couple of weeks, for repairs to my car, following accident. The service from DLG was excellent, from my 1st contact with them, to the re... Ver más

La empresa ha respondido

Valorada con 3 estrellas sobre 5

Good phone service and kept up-dated throughout. Unfortunately after a few miles of driving when the car was returned the near side rear bumber(which had been replaced by them under insurance) became... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Amazing company! After someone backing up into my car while stationary 'it happens!' Within no time is was dealt with via my insurance & repaired pefectly! I even got left a lovely note as... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

A woman ran into the back of my car and within an hour Direct line insurance (who DLG motors are a part of) phoned me up and said DLG would collect my car. A few days later they did. I was kept... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda de reparación de automóviles

Escrito por la empresa

DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.

5 year guarantee

5 year guarantee provided on all work

We provide a 5 year guarantee on all of our repairs.

Información de contacto

  • Pochin Way 41, CW10 0GY, Middlewich, England, Reino Unido

  • 0345 3031679

4,7

Excelente

TrustScore: 4.5 sobre 5

298 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,7

Todas las opiniones

(298)

484 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

10/10 DLG MIDDLEWICH

Excellent communication , aways kept me up to date with repairs , repair was done professionally, I had LEE HASLAM who was assigned to me with all updates and work (great communication well done lee) would not hesitate to use DLG MIDDLEWICH again & would highly recommend . KEEP UP THE GOOD WORK .

2 de octubre de 2023
Opinión espontánea
Logotipo de DLG Auto Services - Middlewich

Respuesta de DLG Auto Services - Middlewich

Thank you for sharing your fantastic experience, I have shared your feedback with Lee.

Valorada con 5 estrellas sobre 5

Top class servicemn

The service delivered was top class. A lovely gentleman came to collect my car and drop it back. The staff at the depot were also so polite and helpful.

4 de octubre de 2023
Valorada con 5 estrellas sobre 5

The service was very good

The service was very good. My car was collected and dropped off to my home address. The drivers rang me just before they arrived on both occasions. I'm also very happy with the repair.

25 de septiembre de 2023
Opinión espontánea
Valorada con 4 estrellas sobre 5

Car returned to me with an advisory…

Car returned to me with an advisory warning that front sensors not working. Rang you and was told simply a switch needs pressing. As I’m not a motor mechanic, I have had to take my car to Stoneacres Wrexham. Is it booked in for 13/10/23. If I am charged you will be receiving the invoice 😡
However they have now contacted me, and have sent a mechanic to look at the problem. Now just waiting to hear back. Amazing what a review can do 🙂
Can now say my car is fixed, thanks to the three gentlemen who are sent to sort it out. Am very pleased with the outcome. Thank you DLG

6 de septiembre de 2023
Logotipo de DLG Auto Services - Middlewich

Respuesta de DLG Auto Services - Middlewich

Hi, thank you for leaving your review, sorry you did not have a great experience. Your comments have been sent to the Leadership Team at Middlewich and are being investigated they will respond to you directly.

Valorada con 1 estrellas sobre 5

Stay away from this garage !!

Stay away from this garage !!
After having 2 doors repaired my car is now leaking in water . They have totally ruined my car.

12 de septiembre de 2023
Opinión espontánea
Logotipo de DLG Auto Services - Middlewich

Respuesta de DLG Auto Services - Middlewich

Hi, thank you for leaving your review, sorry you did not have a great experience. I have spoken to the Site Manager at Middlewich and he has informed me he is in communication with you to investigate and resolve the issues with your vehicle, if you have any further issues please do not hesitate to contact us again.

Valorada con 5 estrellas sobre 5

My experience was extremely pleasant…

My experience was extremely pleasant due to the regular updates by your staff regarding the progress of the repair to my car. Your staff were very helpful and all communication I received were very accurate regarding the date my car would be returned. My car has been restored to its previous beauty! Thank you

5 de septiembre de 2023
Valorada con 5 estrellas sobre 5

Staff very helpful

Staff very helpful, on line via web site helpful, to see progress of repair. We are very pleased with repairs carried out to our car, and

28 de agosto de 2023
Valorada con 3 estrellas sobre 5

The car took longer to come back than I…

The car took longer to come back than I was told and there were a few flat spots that had to be polished by someone who came back to finish the job. It was also splattered with polish along the previously damaged side

20 de agosto de 2023
Logotipo de DLG Auto Services - Middlewich

Respuesta de DLG Auto Services - Middlewich

Hi, thank you for leaving your review, sorry you did not have a great experience. I’ve shared your comments with the site’s manager to improve the customer journey in the future.

Valorada con 5 estrellas sobre 5

They pay attention and listen and…

They pay attention and listen and arrange in your best interest. Friendly and professional and just want to get the job done right from the start. It was a really quick turnaround and quality of work top notch in fact I hate saying but I hope if I ever have need in the future it gets passed to them. Amazing service!!!

7 de agosto de 2023
Opinión espontánea

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