Once my car was finally delivered to DLG Auto Services in Newbury, I was kept up to date on progress by Simon. He clearly explained the problems and the reason for delays e.g. waiting for parts to ar... Ver más
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Consulta las opiniones de los clientes
Everything was arranged and carried out as planned, professionally and quickly. Pick-up driver, was polite and friendly, texted message kept me updated and informed. Car returned in perfect cond... Ver más
DLG repaired my Suzuki S Cross after the passenger front was hit by another car. The company emailed and phoned with updates about progress. The quality of repairs to front wing bumper area and trim... Ver más
What a fantastic job. I had a situation with my vehicle which was pretty traumatic for myself. When I took my car to DLG Auto services I was spoken to and explained how everything was going to happen... Ver más
Información sobre la empresa
Escrito por la empresa
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
Información de contacto
Arnhem Road 3, RG14 5RU, Newbury, England, Reino Unido
- 0345 2463669
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Car was picked up and was only gone a…
Car was picked up and was only gone a week, so very good service.
Drivers that did the transportation of vehicle were very polite and thorough.
The repair on the car is excellent.
On time and good job
This organise did very good job for repair. The car was delivered back as promised. Online status was not updated as the job processed.
Great communication…
I appreciated the great communication from the garage to advise what they were intending to do
Excellent communication
Excellent communication, kept updated at all stages. Exemplary work. Definitely recommend
Good service
Good service, kept informed of repairs progress and efficient service throughout.
Did exactly what was asked
Did exactly what was asked, clear in communication and provide simple non stressful solutions to issues that arose.
Speedy car repair
I booked car in to be repaired and dropped it off at lunchtime on the day. My car then got repaired within a day.
First class service
Was a little apprehensive at being required by the Insurance company to use a company in Newbury to do the body work repairs given I live near Oxford. But the company picked up the vehicle and dropped off a courtesy car. Good communication followed on the stages of the repair and arrangements for the vehicle being returned. Very pleased with the standard of the repair. Cant fault the service.
Good communication
Good communication.
Drivers collecting and returning my vehicle were well within the time estimates and contacted me when within 15 or so minutes of my house.
Everyone was polite and friendly.
The post-repair survey was a problem. It required a google account to enable completion (which I do not have) and offered no alternatives.
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Happy with the work that was carried…
Happy with the work that was carried out.
1 star was given as I’m still waiting for the £90 refund on a key that I had to get reprogrammed.

Respuesta de DLG Auto Services - Newbury
A great repair service
A great repair service, looks brand new finished in half the time predicted and super accommodating allowing me to hold on to the hire car a little longer than originally planned. Very friendly service all round great experience.

Respuesta de DLG Auto Services - Newbury
well organised and very professional…
well organised and very professional customer service . excellent quality repairs carried out.

Respuesta de DLG Auto Services - Newbury
Great service
Great service.
Friendly staff who actually call back when they say they will.
Car looks great after the repair.

Respuesta de DLG Auto Services - Newbury
The staff were very helpful
The staff were very helpful - they explained everything and kept in touch to report on progress. They made the damaged bodywork look perfect, and returned the car in beautifully clean condition.

Respuesta de DLG Auto Services - Newbury
Could not fault the service I received
Could not fault the service I received. Kept me informed all the time.

Respuesta de DLG Auto Services - Newbury
Efficient & Professional service
Very efficient service. Great phone & text updates. Communication just excellent from the professional woman that called me to initiate it, the honesty of the collector of my car and the guy who dropped my car off at the end.

Respuesta de DLG Auto Services - Newbury
Repairs to Ford Cmax
Very happy with the work completed on time and the service provided

Respuesta de DLG Auto Services - Newbury
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