DLG Auto Services - Newbury Opiniones 

279
TrustScore: 4 sobre 5

4,2

Arnhem Road 3, RG14 5RU Newbury, England, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Once my car was finally delivered to DLG Auto Services in Newbury, I was kept up to date on progress by Simon. He clearly explained the problems and the reason for delays e.g. waiting for parts to ar... Ver más

Valorada con 5 estrellas sobre 5

Everything was arranged and carried out as planned, professionally and quickly. Pick-up driver, was polite and friendly, texted message kept me updated and informed. Car returned in perfect cond... Ver más

Valorada con 5 estrellas sobre 5

DLG repaired my Suzuki S Cross after the passenger front was hit by another car. The company emailed and phoned with updates about progress. The quality of repairs to front wing bumper area and trim... Ver más

Valorada con 5 estrellas sobre 5

What a fantastic job. I had a situation with my vehicle which was pretty traumatic for myself. When I took my car to DLG Auto services I was spoken to and explained how everything was going to happen... Ver más


Información sobre la empresa

  1. Tienda de reparación de automóviles

Escrito por la empresa

DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.

5 year guarantee

5 year guarantee provided on all work

We provide a 5 year guarantee on all of our repairs.

Información de contacto

  • Arnhem Road 3, RG14 5RU, Newbury, England, Reino Unido

  • 0345 2463669

4,2

Muy bueno

TrustScore: 4 sobre 5

279 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,2

Todas las opiniones

(279)

494 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Wrong colour job

Had some damage repaired to the rear arch. Panel doesn't look a perfect fit, but I can live with that. Had some wheel damage, wheel was refurbished. Bit it was a different shade and finish from the other 3. Was offered a refurb on the front one to match. Then I would have a pair of odd wheels. I eventually declined the offer.

8 de agosto de 2023
Logotipo de DLG Auto Services - Newbury

Respuesta de DLG Auto Services - Newbury

Hello, thanks for leaving your review. I'm sorry to hear you are not happy with the outcome of the repair. I've shared your comments with the leadership team at Newbury, and asked them to look into your case in detail.

Valorada con 5 estrellas sobre 5

Excellent damage repair

Friendly helpful stafff. Collected the car. Assessed and repaired it and brought it back. All damaged fixed and cleaned inside and out. It took a while but there's a link to keep you informed of progress.

1 de agosto de 2023
Valorada con 1 estrellas sobre 5

Not very helpful

Not very helpful, refusing to fix a part on my car even though the insurance company said they would cover it and that it was at no fault of mine.

6 de julio de 2023
Logotipo de DLG Auto Services - Newbury

Respuesta de DLG Auto Services - Newbury

Hello

Thank you for leaving your feedback and I'm sorry there is a reason to dissatisfaction. I've shared your comments with our team at Newbury and asked them to look into this matter and discuss the resolution with you.

Valorada con 5 estrellas sobre 5

Great service from start to finish

DLG's very efficient and professional service, including their great customer service and regular status updates resulted in our damaged car being returned as good as new. Very impressed by the quality and standard of their work. Would highly recommend

19 de junio de 2023
Valorada con 3 estrellas sobre 5

The Service I received was very good

The Service I received was very good. The main problem was that I had to wait a long time for a part to arrive. Initially, when my car was collected, I was told that the repair would take a week as they had been able to order all the bodywork parts from my photos. However, I had to wait over a month because of the delay in one part. The car was then returned and the repairs were done very satisfactorily. The person on reception in Newbury was very courteous and helpful.

6 de julio de 2023
Logotipo de DLG Auto Services - Newbury

Respuesta de DLG Auto Services - Newbury

Hello , Thank you for the lovely feedback regarding the service provided by our team at Newbury. Apologies for the delay with repair. These were unfortunately due to the circumstances outside of our control, but I appreciate the frustration it caused.

Valorada con 4 estrellas sobre 5

Generally ok

Generally ok, but car very dusty inside, particular on seats, the plastic area around wheel arch had a white substance on it which was difficult to remove, still there slightly.

28 de junio de 2023

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