Fantastic. Tricky, rear quarter panel and door panel replacement to a fully electric. Repair was completed flawlessly at Orpington and in good time. Was kept advised regularly by phone too and they... Ver más
Localización
Cambiar localizaciónUnit D, Brook Industrial Estate, Millbrook Road, BR5 3TX Orpington, Kent, GB
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Consulta las opiniones de los clientes
I was very happy with the repair and the friendliness of the staff, who kept me updated. My car was collected on 26/05/2026. I didn't get it back until 10/07/2026, more than six weeks later, as the p... Ver más
La empresa ha respondido
Someone damaged my parked car. Two doors of the vehicle had to be changed. My insurer Direct Line recommended DLG Auto Services. The whole process, from start to finish was professionally handled. All... Ver más
From the first point of contact by telephone to the guy who picked up my van and delivered it back and the guys who did the brilliant repairs has been a great experience thank you to all . Will defi... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
Información de contacto
Unit D, Brook Industrial Estate, Millbrook Road, BR5 3TX, Orpington, Kent, Reino Unido
- 0345 3031680
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Overall they were excellent
Overall they were excellent but I didn’t give 5 stars because they forgot to put on the new tyre and after we got home after collecting the car we got a phone call as the mechanic realised his mistake but was very apologetic. We drove back to DLG Orpington and the tyre was put on immediately with more apologies.
Excellent service
Excellent service. Professional staff. I would definitely use this seo again .
Great Job
Extremely efficient kept me informed throughout and were spot on with their timescale. Made a great job of repairs
Excellent service
Repair arranged quickly, car collected on time and returned as agreed
Great service
They handled the work on my car…
They handled the work on my car promptly and professionally, keeping me fully up to date the entire way through the process. I thoroughly recommend them
Fantastic service from start to finish…
Fantastic service from start to finish at the Orpington garage.
Speedy turnaround, polite staff and very efficient. My car came back looking best it’s looked for ages!
Spotlessly clean and you’d never have known that I’d hit a parked car!!
They even repaired another little dig on the other side of the bumper which wasn’t in their job spec.
Many thanks for keeping me on the road. 10/10 👍🏻
Excellent quality workmanship
Excellent quality workmanship, good communication, prompt service.
Door to door technical help and…
Door to door technical help and service. Great communication and updates . Michael was super !
Very efficient
Very efficient, great communication, very welcoming and sticked to given deadlines.
Very pleased great service with the work done
Very pleased with the work done.
Professional and Friendly staffs
Quality of the repair and service
A very good result.
They were prompt in viewing my damaged car and did a comprehensive examination. I was kept updated on progress of repairs even though they overran the anticipated completion date by two days. When it was delivered back to me I was very satisfied with their finished work. A very good job.
Steve and the team were absolutely…
Steve and the team were absolutely amazing!!
I had work done here a few years back and had nothing but issues my car kept coming back to me with more damage than it went in with give them their due they did repair all damages but it was a lot of unnecessary hassle however since Steve has taken over you can notice a massive improvement. Due a hit and run in a local carpark I had to return to have my bumper and headlight replaced obviously with a previous bad experience I expressed to Steve my concerns but Steve and the whole team went the extra mile to make sure my car was in very safe hands which it truly was. The fitting was done to complete spec which I really appreciate the grills were clipped back properly.. the spray job it’s self was brilliant paint matched correctly with a nice and smooth finish.. the hand over was done very professionally.. all the ladies in the reception were always very helpful and polite.. thank you so much for changing my negative passed experience into an extremely positive one.. obviously I do not hope to see you again I mean that in the nicest possible way 🙂
My car
My car was collected on time and returned on time. It looks brand new. Great job.
Fast friendly service
Car picked up and dropped off again. Fast service, had the car back in 3 days fully fixed cleaned and hovered :)
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Not the best experience
Not the best experience. Had to take car back in a second time because repair wasn't done satisfactorily. Everything took forever, communication and update was near absent

Respuesta de DLG Auto Services - Orpington
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