DLG Auto Services - Perth Opiniones 

230
•
TrustScore: 4.5 sobre 5

4,4

Friarton Bridge, Friarton Road, PH2 8DD Perth, Scotland, GB

•

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Consulta las opiniones de los clientes

Valorada con 3 estrellas sobre 5

Following an non fault accident , DLG was very quick to get in touch and collect our car from the recovery company. Good communication during the repair process and car returned all repaired. The only... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Perth DLG Auto Services Repairs to Audi Q3 Quattro TDI JSL 20. Right from the start the staff were polite & provided all information.Towards the end one minor complaint was dealt with professionall... Ver más

Valorada con 5 estrellas sobre 5

I was contacted by DLG just after speaking to my insurer and arrangements put in place to bring a courtesy car and take my vehicle away within 48 hours. I was kept fully informed of the progress of t... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Frequent text updates were very helpful. I always felt like my car was being taken care of and although the parts took ages to come (2 & Half months!) the end result is fantastic. My car was even... Ver más


Información sobre la empresa

  1. Tienda de reparación de automóviles

Escrito por la empresa

DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.

5 year guarantee

5 year guarantee provided on all work

We provide a 5 year guarantee on all of our repairs.

Información de contacto

  • Friarton Bridge, Friarton Road, PH2 8DD, Perth, Scotland, Reino Unido

  • 0345 877 6922

4,4

Excelente

TrustScore: 4.5 sobre 5

230 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,4

Todas las opiniones

(230)

348 opiniones en los últimos 12 meses

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Valorada con 4 estrellas sobre 5

Fantastic repair service

Fantastic repair service, was quick and kept up to date throughout the entire repair. You would never know the car was ever damaged.

The only two minor issues I had was the car arrived on a bank holiday weekend on the Friday and they called and left me a voicemail asking me to call them back. I tried calling back within 5 minutes and had an automatic voicemail saying that they were shut for the bank holiday but to leave a voicemail and then it hung up immediately before I could leave a message, I could not speak to them until Tuesday.

I also tried to change my contact number and email on the online portal but it kept reverting back the next day to the default details.

1 de mayo de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

A repair of minor nature gone wrong …

The repair which is of a minor nature was due for completion on 3rd March now on the 8th April the repair is not yet complete with no end in sight. In addition during the repair process the car developed a fault. DGL Auto Services Perth accept no responsibility for this fault and the car has to go to the dealership to rectify this fault.

8 de abril de 2025
Logotipo de DLG Auto Services - Perth

Respuesta de DLG Auto Services - Perth

We understand your frustration with the delay in your repair and the additional issue that arose during the process. We strive to provide timely and efficient service, and we apologize that your experience did not meet your expectations. We value your feedback and will use it to improve our processes. We hope you will give us another chance in the future.

Valorada con 5 estrellas sobre 5

Rapid and excellent service !

Rapid and excellent service !
Repairs completed perfectly.
My car returned beautifully clean inside and outside after being transported to and from repair centre in Perth.

26 de marzo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Good service

Good service. Kept up to date with the progress of the my car during the work done on my car. Very friendly staff both on the pickup and return of my car and on the phone

5 de marzo de 2025
Valorada con 5 estrellas sobre 5

Happy with experience

Staff picking up and delivering car were very helpful and friendly. Communication with company was easy and we were updated on progress. Car was delivered clean and well finished. Very happy with company.

25 de febrero de 2025
Valorada con 5 estrellas sobre 5

Really informative

Really informative, pleasant staff who kept me up to date on my repair. Repair was dealt with very efficiently and I would definitely recommend these guys.

10 de febrero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Frequent text updates were very…

Frequent text updates were very helpful. I always felt like my car was being taken care of and although the parts took ages to come (2 & Half months!) the end result is fantastic.
My car was even taken and collected from annual service to ensure I didn't breech the terms of the service plan - outstanding!

4 de febrero de 2025

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