DLG Auto Services - Teesside Opiniones 

360
TrustScore: 4.5 sobre 5

4,7

Unit 13, Teesway North Tees Industrial Estate, TS18 2RS Stockton-On-Tees, England, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Excellent, professional service with polite, friendly and empathetic, caring staff. Karen you seem like a really altruistic, and all round excellent human, thank you. Took my car to them... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Recently used DLG auto services through my insurance company after a fox 🦊 decided to run out in front of me causing my car significant damage . From the very first phone call to arrange to get car f... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I recently had my car repaired at DLG Teesside. The work was completed to a high standard, some unexpected challenges were overcome and in particular the staff were always super helpful. It was grea... Ver más

Valorada con 3 estrellas sobre 5

Excellent repair job, and nice that they came to collect the car and delivered it back to home thoroughly cleaned. However, it took longer (from 14-28 May for minor bodywork damage) to do than their... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda de reparación de automóviles

Escrito por la empresa

DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.

5 year guarantee

5 year guarantee provided on all work

We provide a 5 year guarantee on all of our repairs.

Información de contacto

  • Unit 13, Teesway North Tees Industrial Estate, TS18 2RS, Stockton-On-Tees, England, Reino Unido

  • 0345 301689

4,7

Excelente

TrustScore: 4.5 sobre 5

360 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,7

Todas las opiniones

(360)

674 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Took a long time

Took a long time. My car was driven from my address and returned the same way instead of being on a trasporter. Cost £110. Car was roughly cleaned to a very poor standard. I was not impressed.

18 de diciembre de 2024
Logotipo de DLG Auto Services - Teesside

Respuesta de DLG Auto Services - Teesside

We understand your frustration with the recent service you received. We strive to provide a seamless and efficient experience for all our customers We appreciate you bringing this to our attention and will use your feedback to improve our processes and ensure that future customers have a better experience.

Valorada con 1 estrellas sobre 5

Good repair

Good repair, quick, professional and polite.

8 de noviembre de 2024
Logotipo de DLG Auto Services - Teesside

Respuesta de DLG Auto Services - Teesside


Thank you for your review, we’re delighted to hear you are pleased with your repairs and our service.

Valorada con 3 estrellas sobre 5

DLG Auto Services provided decent…

DLG Auto Services provided decent communication and updates throughout my car repair process. They were punctual with the courtesy car delivery and returned my car at the agreed time. The staff were friendly and helpful. While the repairs were carried out to a good standard, the overall experience was satisfactory rather than outstanding.

31 de octubre de 2024
Opinión espontánea
Logotipo de DLG Auto Services - Teesside

Respuesta de DLG Auto Services - Teesside

Thank you for your feedback. We appreciate your kind words about our communication, punctuality, and friendly staff. We strive to provide excellent service and are glad you found our repairs satisfactory. We will continue to work hard to enhance our customer experience and make it truly outstanding.

Valorada con 5 estrellas sobre 5

Good Service and nice people

Everything was straightforward and staff couldn't have been more helpful.
Repairs were completed 2 days before originally promised so no complaints there.
Really pleased how well the whole process went, was a little apprehensive at first, me being 77 but wouldn't hesitate in recommending DLG.

23 de octubre de 2024
Valorada con 5 estrellas sobre 5

Everyone involved were fabulous

Everyone involved were fabulous. My car was repaired promptly and to a very high standard. The lad who came to collect and return my car was friendly and supportive. The communication from DLG Auto services was extremely good.

29 de octubre de 2024
Valorada con 5 estrellas sobre 5

My car needed some minor bodywork…

My car needed some minor bodywork following an accident caused by another car. I contacted my insurance who arranged for DLG autos to contact me to arrange a convenient dates. DLG collected the car a few days later. Within 48 hours the work was completed and the car delivered to my home address. The bodywork on the car is as good as new.

29 de octubre de 2024
Valorada con 5 estrellas sobre 5

Fantastic service my car came back like…

Fantastic service my car came back like new. The communication was second to none, kept us informed all the way and the return of my car by Lee was handled with care and respect. Thank you guys you did everything we asked and more. Super job.

25 de octubre de 2024
Opinión espontánea

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