Excellent service car picked up by a very helpful member of staff to be repaired resprayed. Kept incontact to let me know how repair was progressing did very professional repair & delivered back 3... Ver más
La empresa ha respondido
Ripley Drive, Normanton Industrial Estate, WF6 1TZ Wakefield, GB
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Excellent service car picked up by a very helpful member of staff to be repaired resprayed. Kept incontact to let me know how repair was progressing did very professional repair & delivered back 3... Ver más
La empresa ha respondido
Dislikes: No real joined up working with car hire company. Very difficult to contact for updates and completion of repairs because phone was not answered and voicemail messages to return call we... Ver más
La empresa ha respondido
I'm so pleased that my car was repaired by this company. Great service from the start, from collecting my car, leaving me a decent courtesy car and keeping me updated along the way. My car was return... Ver más
The service I received was excellent. I was kept informed of what was happening with my car from pick up to drop off and the repair itself was of a high standard. Would definitely recommend.
La empresa ha respondido
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee provided on all work
Ripley Drive, Normanton Industrial Estate, WF6 1TZ, Wakefield, Reino Unido
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Repairs completed professionally and I was kept up to date with the progress of the repairs throughout.

Respuesta de DLG Auto Services - Wakefield
Really happy with the service. From pickup to return, everything went very smoothly. My Toyota CHR came back to me looking brand new after a full passenger back door replacement and fitting of new plastic trims. They even cleaned the car inside and out. The courtesy car was an added bonus! No hassle and stress free. Many thanks

Respuesta de DLG Auto Services - Wakefield
Efficient collection, reasonable finish to the repair of my vehicle. Bullish tactics in telling me I had to exchange the rental car back for my repaired own vehicle or there would be costs incurred. Once arranged my car was delivered back at the time stipulated by DLG well in fact 20 minutes earlier but that's by the by. The car was also supposed to come back clean, the interior had a sympathetic tidy round but the outside had been washed at least the day before but had been kept outside overnight and it was dirty with rain and dust water.
In short, decent repair work but poor customer service and attention to detail.

Respuesta de DLG Auto Services - Wakefield
They offered me a brilliant service. Very happy to recommend them

Respuesta de DLG Auto Services - Wakefield
Very efficient and effective.
I was kept informed of progress on the repair. Collection and delivery of my car before and after repair was exactly on the date and time stated. The repair was excellent, full Mark's DLG.

Respuesta de DLG Auto Services - Wakefield
Friendly and helpful staff; kept in the know as to how the repairs were going on; car returned perfect, and even cleaner than when it went. Couldn't tell where the repair was done, and re-spraying was spot on

Respuesta de DLG Auto Services - Wakefield

Respuesta de DLG Auto Services - Wakefield
Great service and job done to perfection

Respuesta de DLG Auto Services - Wakefield
Generally a very good service and repair although contacts were made by land line rather than mobile phone despite DLG being informed that we would be away during the repair. Problem quickly resolved when the mistake was identified and DLG were contacted about this
Was told numerous times our car would be ready first 1 week then another week eventually 4 weeks

Respuesta de DLG Auto Services - Wakefield
My car went for repair following an incident. DLG were appointed repairer. They collected my car and returned after repair completed. My car was returned with damage to the drivers door. However the company repaired the damage and provided a hire car for duration of the repair.
I have no complaints regarding the service.
They kept me informed of the progress.the work was very good. their was a small fault they came to to my home to correct this good sevice
DLG auto services repaired our Range Rover following an accident, they were very good, efficient and kept us up to date throughout.
Everything went well - repair to vehicle, collection and return.
Kept me informed every step of the way
Very helpful and friendly
Did not repair my car properly wing is still miss aligned car has been to them 3 times now some one coming in Tuesday to rectify agian every time they take comes backs with damage else where including scathes and a broken windscreen

Respuesta de DLG Auto Services - Wakefield
Great service great repairs to my car good notifications about progress of repairs al in all first class service
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