First class efficiency & repair including collection & return to my home. Regular updates throughout. Car fully valeted on return. Most professional service I've experienced in many years. Thank you.
La empresa ha respondido
Patent Drive, Britannia Park, WS10 7XD Wednesbury, England, GB
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First class efficiency & repair including collection & return to my home. Regular updates throughout. Car fully valeted on return. Most professional service I've experienced in many years. Thank you.
La empresa ha respondido
Wow! 10/10. DLG Auto Services collected my car due to front and back end damaged (via a referral from Direct line insurance). From the first contact by phone to the car being returned to my drive, an... Ver más
This is my second review as I have now received my car back fully repaired in excellent condition. I cannot speak highly enough about DLG. They kept me fully informed throughout the repair progress, b... Ver más
First class experience really pleased with the result of my car, staff very helpful from first day until I got my vehicle back , could not have believed the work you did to achieve the outstanding res... Ver más
La empresa ha respondido
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee provided on all work
Patent Drive, Britannia Park, WS10 7XD, Wednesbury, England, Reino Unido
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More care needs to be taken checking the job was completed correctly, quality control. In first instance the car door was out of alignment on returning vehicle. Then found parts were missing from the top of the wing inside the bonnet area and had to ask to have them to be replaced. Once these jobs were completed then satisfied with final result.

Respuesta de DLG Auto Services - Wednesbury
100% happy with the service the best ever garage service in last 50 years John moore
Absolutely fantastic service from the point of collection to the return of my vehicle. The two drivers that collected and returned my vehicle were polite, courteous and proffessional. I also liked the link that kept me updated on the status of the repair. I also had my car back before the original date. On return, the car was also cleaned. I would highly recommend DIG Auto services to anyone. Excellent.
Very efficient and excellent communications and a first class repair
Good communications throughout, minor issues sorted out promptly, excellent service.
From start to finish were pprofessional and thorough. Even finished my car really quickly so very happy
the whole experience from pick up to delivery was first class. Communications were timely and precise. The repairs carried out were of a high standard. The car was delivered freshly valeted, washed and polished. 5 star service.
Kept informed all the way through repair. Quality of repair was excellent, car collected and delivered when advised
Overall service was good, two niggles over spray on the door handle and interior was dirty
DLG Auto Services took the stress away regarding the repairs to my car. A very professional,friendly and efficient service. I received regular updates regarding the progress of the repairs to my car. I got my car back before the scheduled time which was a great bonus for me. I can't fault anything.
The whole process was good from start to finish
They called straightaway to introduce themselves
We didn’t wait long for them to collect my car and it only took them a week to do all the repairs to it
They called or text to update us about 3 times during the week.
Delivered it back to us in a week.
Well impressed. Would definitely recommend them
Thank you
Informed of everything, times, dates good service and fantastic repair to car.
Had an excellent service and I was pleased with the expediency of the repairs and return of my vehicle.Staff were really friendly and helpful at all times.
Thank you ☺️
Very efficient service. Repair sorted in a few days and good communication
Had the work done through insurance. Professional at all times. High standards of repair.
Apart from an administration mistake the service was professional timely and friendly
Excellent service, kept me fully informed about how the repairs were progressing. Car returned on time with the repair carried out first class.

Respuesta de DLG Auto Services - Wednesbury
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