DLG Auto Services - Weybridge Opiniones 

392
TrustScore: 4.5 sobre 5

4,7

Vickers Drive North, KT13 0YU Weybridge, England, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I had minor damage to the offside rear panel and and bumper. DLG were great with Comms, collected the car, discussed the work to be undertaken on the phone, repair was really well done and car returne... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

Good points : car repairs was amazing colour match considering the damage my car endured. Excellent Job . Bad point my car had no issues before the accident , so as soon as I turn the key warn... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Excellent communication from start to finish and really caring staff who treated me kindly, not just my car. One particular lady understood my worry that my Fiesta might get written off as she knew th... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Excellent service throughout. I was kept informed by phone, at the initial assessment. From then on, I was emailed at every stage of the repair which took 13 days, this was only due to delays in get... Ver más


Información sobre la empresa

  1. Tienda de reparación de automóviles

Escrito por la empresa

DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.

5 year guarantee

5 year guarantee provided on all work

We provide a 5 year guarantee on all of our repairs.

Información de contacto

  • Vickers Drive North, KT13 0YU, Weybridge, England, Reino Unido

  • 0345 878 5551

4,7

Excelente

TrustScore: 4.5 sobre 5

392 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,7

Todas las opiniones

(392)

476 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Happy customer

Great job. Excellent service! A special mention for Simon Tye, Repair Controller, his level of customer service is outstanding and DLG are lucky to have him!
My only criticism of DLG is that they don’t have enough courtesy cars available.

26 de febrero de 2024
Valorada con 5 estrellas sobre 5

Excellent service from DLG Weybridge

From start to finish DLG were extremely professional in all areas… polite and friendly pick-up/delivery staff, punctual pick-up and return of my vehicle, excellent communication and regular reassuring updates … as well as my vehicle returned to me as new in 8 days. Thank you Maggie Casey

29 de febrero de 2024
Valorada con 1 estrellas sobre 5

Car had to come back to you 3 times as…

Car had to come back to you 3 times as the work was not done correctly

6 de marzo de 2024
Logotipo de DLG Auto Services - Weybridge

Respuesta de DLG Auto Services - Weybridge

We sincerely apologise for the inconvenience caused by the repeated visits of your car to our garage. We understand your frustration and disappointment, and we take full responsibility for the errors made. Our team is committed to providing high-quality service, and we deeply regret that we fell short in this instance. Thank you for bringing this to our attention, as it helps us improve our processes and serve our customers better.

Valorada con 5 estrellas sobre 5

Car repair experience

Kept us informed with what was going on with regards to the repairs/parts and supplied us with a hire car which was delivered/collected by helpful drivers.

28 de febrero de 2024
Valorada con 5 estrellas sobre 5

Painless repair

Service team friendly and efficient. Car was collected and returned with no fuss. Repaired quickly and to a very good standard with 5year guarantee. Whole process of getting the car repaired was quick and painless.

28 de febrero de 2024
Valorada con 5 estrellas sobre 5

Great professional service

They have collected, repaired and delivered my car without any hassle to me at all. People from DLG who I had to deal with were highly professional and courteous. I would highly recommend DLG Auto service to anyone.

7 de febrero de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

My contact

My contact, Simon Tye, made a huge effort to keep me continually up to date on how the repairs were going. It was much appreciated.

8 de febrero de 2024
Valorada con 5 estrellas sobre 5

Everything went smoothly

Drivers delivering and picking up were courteous, advised me of their arrival time. The car was delivered and picked up on time and as agreed. The car was in excellent working condition.

The only thing I could not make work reliably was the Android Auto connection which would have been problematic if I'd had to commute to work. It did work initially.

8 de febrero de 2024
Valorada con 1 estrellas sobre 5

Overall most dissatisfied and…

Overall most dissatisfied and disappointed. Story is long and i don’t have the energy to explain especially when you had the decency to return my car back which was not even in running order !!! I am in the process of seeking legal advice and cancelling my insurance cover with Direct Line !

26 de enero de 2024
Logotipo de DLG Auto Services - Weybridge

Respuesta de DLG Auto Services - Weybridge

Hi, I'm sorry to hear that you aren't happy. Please contact Weybridge site directly so that they can look into this for you.

Valorada con 5 estrellas sobre 5

Excellent service

Excellent service, staff friendly when picking up and returning the car. I was regularly updated on the progress of the repairs. Repairs were first class, car returned gleaming, very impressed.

5 de enero de 2024

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