DLG Auto Services - Weybridge Opiniones 

392
TrustScore: 4.5 sobre 5

4,7

Vickers Drive North, KT13 0YU Weybridge, England, GB


Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I had minor damage to the offside rear panel and and bumper. DLG were great with Comms, collected the car, discussed the work to be undertaken on the phone, repair was really well done and car returne... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

Good points : car repairs was amazing colour match considering the damage my car endured. Excellent Job . Bad point my car had no issues before the accident , so as soon as I turn the key warn... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Excellent communication from start to finish and really caring staff who treated me kindly, not just my car. One particular lady understood my worry that my Fiesta might get written off as she knew th... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Excellent service throughout. I was kept informed by phone, at the initial assessment. From then on, I was emailed at every stage of the repair which took 13 days, this was only due to delays in get... Ver más


Información sobre la empresa

  1. Tienda de reparación de automóviles

Escrito por la empresa

DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.

5 year guarantee

5 year guarantee provided on all work

We provide a 5 year guarantee on all of our repairs.

Información de contacto

  • Vickers Drive North, KT13 0YU, Weybridge, England, Reino Unido

  • 0345 878 5551

4,7

Excelente

TrustScore: 4.5 sobre 5

392 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.

En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

4,7

Todas las opiniones

(392)

474 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

I found DLG very compitent and pleasant…

I found DLG very compitent and pleasant to deal with and very efficient, they notified me when they were picking up my car, told me how long they would take to repair the car and returned it back when they said they would.it was a very good service.

1 de marzo de 2025
Valorada con 5 estrellas sobre 5

I recommend

Good communication, they did an excellent job repairing my car like a brand new car, excellent customer service

25 de marzo de 2025
Valorada con 1 estrellas sobre 5

The second time my car was not repaired…

The second time my car was not repaired as should be. It costs me to rearrange my plans and money.
They promise a lot but for the completion the job is not supervised correctly.

18 de marzo de 2025
Logotipo de DLG Auto Services - Weybridge

Respuesta de DLG Auto Services - Weybridge

We understand your frustration with the recent service you received. We strive to provide high-quality repairs and are disappointed to hear your car was not fixed properly. We value your feedback and will use it to improve our processes.

Valorada con 1 estrellas sobre 5

Very poor service

My car just got delivered second time and is scratched on the side of recent repair after not being fully fixed first time

14 de marzo de 2025
Logotipo de DLG Auto Services - Weybridge

Respuesta de DLG Auto Services - Weybridge

We understand your frustration. It's disappointing to receive a vehicle with damage, especially after a repair. We're committed to providing a positive experience for our customers and will look into this matter further.

Valorada con 5 estrellas sobre 5

EXCEPTIONAL

Both customer service and team team was friendly, knowledgeable and explained what work needed to be carried out. Throughout the process they kept me informed of the progress every few days. Absolutely fantastic service, they went above and beyond to fix my car quickly and efficiently.
I would highly recommended them for their exceptional service which covers even time keeping; when they collected and also delivered my car they gave a specific time they arrived promptly within minutes.

17 de febrero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Quick friendly service from start to…

Quick friendly service from start to finish. My claims handler Simon Tye always kept me up to date with progress and offered great service throughout. The repair did take some time due to availability of parts but overall the service was excellent

4 de febrero de 2025
Valorada con 5 estrellas sobre 5

Professional service

The whole experience, from collecting my car to the return after the repairs were completed, was carried out in a highly professional manner. Although there were some delays by the manufacturers in providing the parts required, I was kept up to date by the Repair Controller on the status of my vehicle on a minimum weekly basis. I have been very impressed with the service provided by DLG Auto Services. Everyone that I dealt with did what they said they would do without me having to chase them. All of the staff were polite and friendly. An excellent company ethos!

31 de enero de 2025
Valorada con 5 estrellas sobre 5

Outstanding!

I cannot recommend DGL Autos highly enough.
Super courteous, kept me fully informed.
Did the repairs super fast and collection and delivery at my convenience.
You won’t find a better garage.

31 de enero de 2025
Opinión espontánea

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más