Donruffles Opiniones 87

good advice

Great service, quick communication and quick delivery!

From the time of order, which was quite straightforward, to the delivery and the communications updates in between, we could not have been more satisfied with the service received. We are planning to make further purchases of Shredders and accessories and we are quite sure that we will stick with the company. Very good job all around.

Excellent service,communication and delivery.

Cannot fault the product, the customer service and delivery times. Melanie got in touch only a couple of hours after purchase to confirm everything and we received the shredder less than 24 hours later, despite expecting a 2-3 day lead time. The product itself is in near-perfect condition and if we ever need another shredder, I know where to go!

The one star is only for the nice customer care agent Chris who tried his best to be communicative and resolve the matter. However, everything else was extremely dissatisfying. Received a desk in poor condition and with cracks. I now have to keep this desk as the manufacturer wouldn’t pick it up once it was built. They insisted for the desk to be in its original package for pickup. At least the damage component was replaced, but for the price I had paid, this desk is a complete disappointment and their return policy absolutely bad. Definitely wouldn’t recommend or purchase from them again. I’d rather go to IKEA or other well-known furniture shops where there is a guarantee for the items and better policies regarding return etc.

After sending a shredder back under warranty (we had no problems with delivery) we were advised it was damaged in transit and they could not do anything about it, we were then charged £100 for this. One of the directors responded to me when i requested a credit as i do not see why we should be charged £100 to be told they can't repair or replace something under warranty.

The response i got is below and when i deemed this response as rude another director responded telling me that it was unacceptable for me to call them rude and that it was dealt with "professionally".

"how can you not understand that your shredder could not be repaired under warranty or not, as it was so severely damaged in transit to the repair centre. The transportation of your shredder is entirely your responsibility and is not in any way our remit. As a graphic example, If you were to write off your car driving it to a garage to have it repaired under warranty, do you really think the garage will repair the written off car at their expense ?

I have supplied images and documented everything including the engineers report as best I can, so please let me know if you still do not understand and I will try to get someone else in the company to explain further ."

I do wish i had read reviews before purchasing as i can see i am not the only one who has experienced problems with something under warranty and subsequently rude customer service.

I would highly recommend this company after the 5 star service I received from Chris Monk at their head office . Part of my order was out of stock and Chris kept me fully informed of its expected delivery date.
Many thanks Chris 😊

The service received was really great at all times with most helpful advice as to the best machine for my requirements.The order was confirmed and less than 24 hrs. later the machine was with me and this exceeded my expectations.Good "old fashioned" service and nice people to deal with.Keep up the good work!!

Easy ordering arrived on time good product

Quick delivery. Shredder works well. Very pleased.

Ordered a magnetic brush from them nearly 2 months ago,have had to chase them with emails only to keep being told its there supplier issue
Still waiting for a refund !
Found same product on amazon for £1 more arrived next day
Don't waste your time with them there customer service is shocking

First Class Service
Kept informed of delivery every step of the way
Product delivered safe and on time
Would recommend

What I needed when I needed it at the right price. Good service.

Bought a shredder from these guys. Super fast delivery, good price and vat invoice via email. Can't complain.

Very happy with the service. Product arrived quickly and works very well. Overall a good company and good product.

Ordered product - didn't arrive for almost two weeks contacted support only to be told that order had been missed! Disappointing

No problems, Ordered item delived next working day.
I have used them before & would again

Good product and great service.

Helpful, responded to e-mails promptly, good service.