Dorsetvehiclesales Opiniones 9

Purchased my first car from this company today. It was a very laid back and enjoyable experience and I am more than happy with my new car! Highly recommend.

Great experience, immaculate showroom and quality cars.

AVOID AT ALL COST.

From the moment we picked the car up it has been an absolute nightmare. We were told it would have a new service and MOT, and to collect it a few days later due to the MOT booking. On collection day, within 5 minutes (and already on petrol light), the engine warning light came on, followed by coolant and tyre pressure warnings shortly after. We contacted them immediately and were told it would be fixed the following week. We were also told it was safe to drive home to Portsmouth as long as we kept coolant with us.

There was no sign of the MOT online despite being told to check. The next day, after chasing again, they said they would contact the MOT station, then suddenly arranged to collect the car to fix the engine light. We were later told to collect it from an MOT garage, proving they hadn’t done it when they said they had. By this point, the V5 had arrived incorrectly in my name instead of my girlfriend’s as requested.

Two weeks later (October 18th), I reported faulty parking sensors and a loud squeaking boot—issues previously mentioned but ignored. No response. Soon after, the car began shuddering at high speeds. After pushing them, they agreed to inspect it. We drove it there at 5am before opening, only to be told later it wouldn’t be looked at until Friday.

We also reported a strange noise between gears 2 and 3 and ongoing sensor issues (now 3 months unresolved). They kept the car until 9pm claiming to fix everything and returned it the next day guaranteeing it was perfect. That same day, the parking sensors malfunctioned again and the noise remained. At this point, we had completely lost trust.

After months of calls and messages, we finally spoke to the owner, who agreed to a full refund and collection. It still took 2 weeks for them to collect the car. During that time, the engine light came on again and the car developed more issues. My girlfriend is pregnant and refused to drive it, so it sat unused.

By law, refunds should be issued within 14 days of collection. Around day 7, they said the car was being inspected. We heard nothing until day 14, when they suddenly claimed the engine had no oil and needed further checks before refunding. This was never an issue before—oil is checked monthly. If true, it indicates yet another fault. We’ve been advised this is a common delay tactic.

Since that call (now 12 days ago), we’ve had no communication despite repeated calls and messages. We don’t know where the car is, it’s still in our name, and after everything, we have no trust in what they are doing.

Absolutely appalling experience. Avoid this garage completely

AVOID AT ALL COST.

From the moment we picked the car up it has been an absolute nightmare. We were told it would have a new service and MOT, and to collect it a few days later due to the MOT booking. On collection day, within 5 minutes (and already on petrol light), the engine warning light came on, followed by coolant and tyre pressure warnings shortly after. We contacted them immediately and were told it would be fixed the following week. We were also told it was safe to drive home to Portsmouth as long as we kept coolant with us.

There was no sign of the MOT online despite being told to check. The next day, after chasing again, they said they would contact the MOT station, then suddenly arranged to collect the car to fix the engine light. We were later told to collect it from an MOT garage, proving they hadn’t done it when they said they had. By this point, the V5 had arrived incorrectly in my name instead of my girlfriend’s as requested.

Two weeks later (October 18th), I reported faulty parking sensors and a loud squeaking boot—issues previously mentioned but ignored. No response. Soon after, the car began shuddering at high speeds. After pushing them, they agreed to inspect it. We drove it there at 5am before opening, only to be told later it wouldn’t be looked at until Friday.

We also reported a strange noise between gears 2 and 3 and ongoing sensor issues (now 3 months unresolved). They kept the car until 9pm claiming to fix everything and returned it the next day guaranteeing it was perfect. That same day, the parking sensors malfunctioned again and the noise remained. At this point, we had completely lost trust.

After months of calls and messages, we finally spoke to the owner, who agreed to a full refund and collection. It still took 2 weeks for them to collect the car. During that time, the engine light came on again and the car developed more issues. My girlfriend is pregnant and refused to drive it, so it sat unused.

By law, refunds should be issued within 14 days of collection. Around day 7, they said the car was being inspected. We heard nothing until day 14, when they suddenly claimed the engine had no oil and needed further checks before refunding. This was never an issue before—oil is checked monthly. If true, it indicates yet another fault. We’ve been advised this is a common delay tactic.

Since that call (now 12 days ago), we’ve had no communication despite repeated calls and messages. We don’t know where the car is, it’s still in our name, and after everything, we have no trust in what they are doing.

Absolutely appalling experience. Avoid this garage completely.

Totally professional helpful when out of their way when I bought my range Rover can’t thank them enough definitely go back and buy another vehicle from these gentleman

Very happy with the car we bought from the guys at Dorset Vehicle Sales. Drove 3 hours and it was exactly as described over the phone by the salesman we met.

Buying a car these days can feel like stepping into an alien world — full of unknowns, potential pitfalls, and the odd rip-off. But meeting Morgan from DVS (Dorset Vehicle Sales) was a complete breath of fresh air.

From the start, Morgan was kind, calm, and genuinely friendly. He took the time to talk me through the process, explaining what to look out for and sharing his honest knowledge — the sort of guidance you’d hope for but rarely find in the motor trade. You get the feeling he’s one of those rare people who truly loves what he does, and it shows.

I bought a slightly older Mini Countryman Cooper S, and yesterday morning at 9:30am it was delivered to my door — spotless, exactly as described, and ready to enjoy. Morgan had set off from Poole in Dorset at the crack of dawn for the 4-hour journey, which says everything about his dedication to good service.

If you want a trustworthy dealer who combines professionalism with a human touch, I can’t recommend Morgan highly enough.

We travelled nearly 2 hours to view a car that was supposed to be ‘ready to drive away’. Sadly this wasn’t the case. We were shopping for a first car for our daughter so we couldn’t afford brand new and appreciated that for a 13 year old car there may be signs of wear and tear.
The photos online looked perfect and we couldn’t wait to view the car.
Upon arrival we were met by a lovely man who was friendly and didn’t give us the hard sell. Very important with us.
He let us look around the car at our leisure and stayed back so that we could chat freely about how we felt about this car.
It didn’t take long for us to spot some marks and the little ones didn’t bother us. As we moved round to the rear of the car we noticed an ugly black scrape that certainly didn’t show on their photos. I would have appreciated them being honest and showing it. I’m wondering if their photos were airbrushed as this mark could not be seen when viewing the photos online.
We went to take the car out and couldn’t click the seatbelt in on the rear seat. But if we clicked it into the middle seat’s holder there were no problems. We figured that they were twisted underneath. On further inspection it soon became apparent that they weren’t attached to the car the right way around. It would have needed a spanner to swap them over.
Once we’d temporarily swapped them and locked in safely we went out for the test drive. All was going well (on the hottest day of the year) until I tried to open the passenger front window. It wouldn’t work. It didn’t work from the driver’s side either. Perhaps I’m being ‘nit picky’ but for a car that was supposed to be ready to drive away there were things that needed to be done.
We asked about the history of the car but not much was known. 4 services in 13 years?
HPI was clear so at least that was something.
When we tried to negotiate on the price for the nasty mark in the rear bumper and the window that didn’t work we were met with the fact that it also needed a service but if he did that then he wouldn’t drop anything on the price. Like we should be grateful.
Such a shame because we loved the car but the pictures online most definitely didn’t match what we saw. If they didn’t wish to advertise the marks then they could have included a walk around video. It would have saved us a lot of time.
Sadly we left the car behind and our deposit was refunded without any problems.
It was just such a shame that these little things weren’t pointed out before we arranged a viewing. We’re very aware of the age of the car but be honest when photographing and writing the description. We know there will be little marks but when it comes to big black ones in the middle of a white cars bumper and windows that don’t work and seatbelts that need swapping over then it just wastes everyone’s time.