I placed an order on 2 Nov. I have still not received the item and have only received a non committal, general reply e mail which was of no help whatsoever. This item was a gift for my daughter in... Ver más
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Great company to work with - we have been selling on DYHS for over 2 years now and have an excellent rapport with the team. Early intergration glitches were ironed out after a couple of website... Ver más
I am new to DYHS I was drawn by the concept, wanting to create the world’s longest high street by connecting community with commerce and giving the Great British High Street an online presence. Our... Ver más
Not usually one for reviews, however credit where credits due. I had an issue with a retailer who sells through down your high street so after no resolve with them, emailed down your high street and R... Ver más
Información sobre la empresa
Información proporcionada por diversas fuentes externas
Shop the UK High-Street for delivery or click and collect. Products include Fashion, Home, Children's Toys and more.
Información de contacto
Wells Street 79, W1T 3QN, London, Reino Unido
- downyourhighstreet.co.uk
No consta que solicite reseñas
Esta empresa no ha enviado invitaciones a sus clientes, por lo que es posible que las opiniones no sean representativas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
fantastic service
fantastic service ! Superfast and product as expected will definitely shop with them again
Excellent service and competitive…
Excellent service and competitive price. Would definitely use them again.
Support High Street shops
Lots to see, found my favourite perfume for over 50% off. Quick and easy ordering process, delivered in a couple of days. Will definitely be using this site again.
The items are not in stock and have since gone up 29%
I got an email from DYHS a few days after my order asking for a review, I hadn't received my order yet so thought I'd leave it till it arrived.
Over two weeks have passed and still no order but the money has been taken off my credit card.
So here's where we're at:
Down Your High Street said I get my order in 2 to 3 days but I would be informed when my order was dispatched.
After a few days I'd heard nothing so emailed DYHS, they replied suggesting I contact the retailer directly.
The retailer (DJ shop) said they weren't in stock, so I could have a refund of wait till next month, I said I'd wait.
The next month I contacted DJ shop they said they're still not in stock and would be another couple of weeks, despite their web site and DYHS saying they are in stock and available. Search "rz12a v3"
The DJ shop then said, the items I had ordered (via DYHS) 2 speakers at £159 each had now gone up to £205 each, so if I wanted to wait, I'd have to pay extra.
I've emailed DYHS again today, asking how they can sell things that aren't in stock and they can't get for the price that I've already paid. I paid on credit card thankfully.
Still waiting on delivery of my order…
Still waiting on delivery of my order said it was 2-3 business days now been a week and haven’t even had a notification to say my order is shipped, yet I am receiving emails asking to review my order?
When I log into my account there is no trace of my order but I am still getting review emails and have had the money taken from my bank.
I don’t expect a response to my email complaint or this review any time soon.
Seeing as I don’t physically have my order and it is already late I can’t leave a positive review.
Fast delivery love my ugg boots
Excellent website
Excellent website, with great products, very happy with purchase
Why do we in the UK fail so dismally in providing customer service?
I recently sent them a complaint by mistake, it was actually intended for one of the retailer's on their platform.
As such they politely replied via email basically "sorry not our problem"
To my knowledge no mention was made to the retailer concerned & no follow up has been made to enquire if the complaint has been resolved or even acknowledged
I accept it's down to the retailer but it's their platform I'm now unhappy with & definitely will no longer use or be recommending
Why do we in the UK fail so dismally in providing adequate customer service when most other countries thrive on it?

Respuesta de DownYourHighStreet
Found items that were out of stock on…
Found items that were out of stock on other sites, will definitely look here first In Future
No email confirming my order and no customer support
No email confirming my order. Been 4 days since I ordered the product. Sent a email asking and they send me an email asking for a review! Poor customer service.
Start and Tremayne order
I orded a radley bag from Start and Tramayne and the service and bag were first class and would highly recommend. Very happy. Thank you
When I ordered I was told it would…
When I ordered I was told it would arrive in the next 48h qnd it hasn't come in two weeks. I have searched the order number in my order history and it says the order doesn't exits

Respuesta de DownYourHighStreet
Excellent service and fast delivery!
Found best price
Easy transaction and found best price for my item.
Buying experience through DYHS
The site was user friendly, guided you to shops on the basis of your buying preference , kept a track of the order after it was placed with digital invoice from the shop, and sent a delivery confirmation after the product was delivered. Overall a seamless and happy experience
Amazing service
I saw a top I loved and couldn't get my size and DownYourHighStreet had my size and I received it in 3 days.
Very happy customer.
My order came really quick
My order came really quick. Tidy parcel with a nice hand written note thanking my for my order. Would recommend using this service
Brilliant service
Brilliant service, kept upto date by emails. Delivered as said, great prices too.
Great experience using this company
Great service 👍
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.







