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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I placed an order on 2 Nov. I have still not received the item and have only received a non committal, general reply e mail which was of no help whatsoever. This item was a gift for my daughter in... Ver más

Valorada con 5 estrellas sobre 5

Great company to work with - we have been selling on DYHS for over 2 years now and have an excellent rapport with the team. Early intergration glitches were ironed out after a couple of website... Ver más

Valorada con 5 estrellas sobre 5

I am new to DYHS I was drawn by the concept, wanting to create the world’s longest high street by connecting community with commerce and giving the Great British High Street an online presence. Our... Ver más

Valorada con 5 estrellas sobre 5

Not usually one for reviews, however credit where credits due. I had an issue with a retailer who sells through down your high street so after no resolve with them, emailed down your high street and R... Ver más

Información sobre la empresa

  1. Mercado online
  2. Tienda de juguetes para niños
  3. Juguetería

Información proporcionada por diversas fuentes externas

Shop the UK High-Street for delivery or click and collect. Products include Fashion, Home, Children's Toys and more.


Información de contacto

3,6

Medio

TrustScore: 3.5 sobre 5

224 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,6

Todas las opiniones

(224)

0 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Support High Street shops

Lots to see, found my favourite perfume for over 50% off. Quick and easy ordering process, delivered in a couple of days. Will definitely be using this site again.

13 de julio de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

The items are not in stock and have since gone up 29%

I got an email from DYHS a few days after my order asking for a review, I hadn't received my order yet so thought I'd leave it till it arrived.

Over two weeks have passed and still no order but the money has been taken off my credit card.

So here's where we're at:

Down Your High Street said I get my order in 2 to 3 days but I would be informed when my order was dispatched.

After a few days I'd heard nothing so emailed DYHS, they replied suggesting I contact the retailer directly.

The retailer (DJ shop) said they weren't in stock, so I could have a refund of wait till next month, I said I'd wait.

The next month I contacted DJ shop they said they're still not in stock and would be another couple of weeks, despite their web site and DYHS saying they are in stock and available. Search "rz12a v3"

The DJ shop then said, the items I had ordered (via DYHS) 2 speakers at £159 each had now gone up to £205 each, so if I wanted to wait, I'd have to pay extra.

I've emailed DYHS again today, asking how they can sell things that aren't in stock and they can't get for the price that I've already paid. I paid on credit card thankfully.

5 de julio de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

Still waiting on delivery of my order…

Still waiting on delivery of my order said it was 2-3 business days now been a week and haven’t even had a notification to say my order is shipped, yet I am receiving emails asking to review my order?

When I log into my account there is no trace of my order but I am still getting review emails and have had the money taken from my bank.

I don’t expect a response to my email complaint or this review any time soon.

Seeing as I don’t physically have my order and it is already late I can’t leave a positive review.

1 de julio de 2022
Opinión espontánea
Valorada con 2 estrellas sobre 5

Why do we in the UK fail so dismally in providing customer service?

I recently sent them a complaint by mistake, it was actually intended for one of the retailer's on their platform.
As such they politely replied via email basically "sorry not our problem"
To my knowledge no mention was made to the retailer concerned & no follow up has been made to enquire if the complaint has been resolved or even acknowledged
I accept it's down to the retailer but it's their platform I'm now unhappy with & definitely will no longer use or be recommending
Why do we in the UK fail so dismally in providing adequate customer service when most other countries thrive on it?

27 de junio de 2022
Opinión espontánea
Logotipo de DownYourHighStreet

Respuesta de DownYourHighStreet

Dear Jacqui
Many thanks for taking the time to leave feedback. I am sorry to hear about this experience. I've since responded to your message and as I explained in my reply it was the first time we had responded to you and so I am genuinely unsure where this message has come from as it was certainly not us. Nor would we expect our customer's to receive any messages where they were made to feel let down by our service.

As you can see from my reply to you, I have asked for more information i.e. the email address which the response came from in order to investigate who actually sent the message. Please could you kindly pass on this information as we would hate for this to happen again.

In regards to your original complaint, I can see that you order was delivered ahead of the expected delivery date which I hope you can take as a positive from this experience.

Kind regards

Valorada con 1 estrellas sobre 5

When I ordered I was told it would…

When I ordered I was told it would arrive in the next 48h qnd it hasn't come in two weeks. I have searched the order number in my order history and it says the order doesn't exits

6 de junio de 2022
Opinión espontánea
Logotipo de DownYourHighStreet

Respuesta de DownYourHighStreet

Dear Becky
Thanks for getting in touch. I'm really sorry to hear about this. This isn't the service that you should expect from Down Your High Street and so I am very keen to look into what's happened.
Unfortunately I don't have your order details so cannot investigate further at this moment and so I have sent an email asking for more information. Please do reply so that we can hopefully resolve this for you as soon as possible.
Kind regards

Valorada con 5 estrellas sobre 5

Buying experience through DYHS

The site was user friendly, guided you to shops on the basis of your buying preference , kept a track of the order after it was placed with digital invoice from the shop, and sent a delivery confirmation after the product was delivered. Overall a seamless and happy experience

30 de mayo de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amazing service

I saw a top I loved and couldn't get my size and DownYourHighStreet had my size and I received it in 3 days.
Very happy customer.

27 de mayo de 2022
Opinión espontánea

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