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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I placed an order on 2 Nov. I have still not received the item and have only received a non committal, general reply e mail which was of no help whatsoever. This item was a gift for my daughter in... Ver más

Valorada con 5 estrellas sobre 5

Great company to work with - we have been selling on DYHS for over 2 years now and have an excellent rapport with the team. Early intergration glitches were ironed out after a couple of website... Ver más

Valorada con 5 estrellas sobre 5

I am new to DYHS I was drawn by the concept, wanting to create the world’s longest high street by connecting community with commerce and giving the Great British High Street an online presence. Our... Ver más

Valorada con 5 estrellas sobre 5

Not usually one for reviews, however credit where credits due. I had an issue with a retailer who sells through down your high street so after no resolve with them, emailed down your high street and R... Ver más

Información sobre la empresa

  1. Mercado online
  2. Tienda de juguetes para niños
  3. Juguetería

Información proporcionada por diversas fuentes externas

Shop the UK High-Street for delivery or click and collect. Products include Fashion, Home, Children's Toys and more.


Información de contacto

3,6

Medio

TrustScore: 3.5 sobre 5

224 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,6

Todas las opiniones

(224)

0 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Great service

Great service. Bowler and Betty just have the best dungarees, superb quality and price. Will definitely use DYHS again, such amazing choices!

28 de abril de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

Very disappointed

Very disappointed, they sold me an item that was intended as a birthday present, then two days before the birthday told me they had no stock of the item, leaving me with little or no time to source a replacement.

18 de abril de 2022
Opinión espontánea
Logotipo de DownYourHighStreet

Respuesta de DownYourHighStreet

Dear Peter
Thank for taking the time to leave feedback. I'm sorry to hear about your disappointing experience with us. I'd like to look into what has happened here so have sent a request for more information. It sounds as though the stock levels may have been out of sync but I would like to find out what caused the delay in letting you know. Please respond to the request if you are happy to provide me with your order number.
Kind regards

Valorada con 2 estrellas sobre 5

Terrible

Ordered a bag, just arrived and looks used. Ok was half price, but wouldnt have purchased second hand.

31 de marzo de 2022
Opinión espontánea
Logotipo de DownYourHighStreet

Respuesta de DownYourHighStreet

Many thanks for getting in touch. I'm really sorry to hear that your order appeared to be used. The only retailer who sells pre-used items is a gaming shop and they are explicitly marked as such. I would like to look further into what has happened here and have a chat with the retailer. I have sent you an email asking for further information and would appreciate a response so that we can investigate for you.
Kind regards

Valorada con 5 estrellas sobre 5

Honest, Friendly, Professional

Great company to work with - we have been selling on DYHS for over 2 years now and have an excellent rapport with the team.

Early intergration glitches were ironed out after a couple of website updates and capable assistance from the patient DYHS support folk.

At Rarebrix, we cherish our customers and its lovely working with kindred spirits.

Thanks again, Ray (MD Rarebrix)

29 de marzo de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fantastic Company To Work With

We joined DownYourHighStreet as a seller three months ago, and i must say they have been a fantastic company to work with, the support we have received in getting up and running has been tremendous. They advised us in every aspct of getting up and running from setting up our own web site to intergrating that to theirs. Any time we have had a problem they have had a solution and we have always felt we are valued and that they really are there to help us succeed.

25 de marzo de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

Lorraine Kelly Jean's????

I ordered a pair of Jeans on the 9/02/22, recommended by Lorraine on TV.
I have sent two messages asking when will I receive my Jeans??
Sadly I have not had a reply from neither email, I am finding this very frustrating.
I have read good reviews and bad reviews, please respond and put my mind to rest!!!!
9/03/22 I have been asked to provide more information about my order,:-
Ordered on the 9/02/22, then received an email on the 16/02/22 saying sorry for the delay, a new batch was arriving and they will be intouch about the size and colour ( which I have already done on my original order)
Then I sent this review on the 07/03/22 asking when will I receive my Jeans! Only to receive on the same day, another batch has arrived and I will be hearing shortly!!!
I am sorry to say that I find this very frustrating bad service!

7 de marzo de 2022
Opinión espontánea
Logotipo de DownYourHighStreet

Respuesta de DownYourHighStreet

Dear Janet, many thanks for getting in touch. I'm really sorry to hear about your frustrating experience. Our customer service team have been working hard to respond to all queries regarding the highly sought after Angelika jeans. I can only apologise that you have not yet heard back from them. I am aware that the timescale for delivery for some customers has been pushed back due to the overwhelming popularity of them which I understand is very disappointing but we tried to email all customers who purchased the jeans to keep them up to date on when to expect them. I'm really sorry if you've not received these update emails.
The retailer has received a new delivery this week and will be contacting the next batch of customers to confirm which size and colour they want.
I've sent you a separate email for further information so that I can look further into your order for you.
Once again, I'm really sorry about your experience.

Valorada con 4 estrellas sobre 5

I tried ordering a few of the jelly cat…

I tried ordering a few of the jelly cat books but every time I went to my basket, it kept saying empty. Shame

3 de marzo de 2022
Opinión espontánea
Logotipo de DownYourHighStreet

Respuesta de DownYourHighStreet

Dear Stacey
I'm really sorry to hear this but thank you very much for your feedback. We'd love to sell Jellycat products however they do not allow independent retailers to sell through us which is a real shame for us. These products should not have been showing on our site and it was a fault that was fixed the same day.
Please accept our apologies for the disappointment and the inconvenience it caused you. We hope you were able to find an alternate gift from one of our many, lovely independent retailers on DYHS.
Kind regards

Valorada con 5 estrellas sobre 5

Great B2B Communication

As a B2B customer, I must say the communication by Dan and Steve has been fantastic. Easy to get in contact with and very receptive to opportunities and ideas. I'm really looking forward to working with them.

Hal

17 de febrero de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Ordered some Christmas presents from…

Ordered some Christmas presents from different independent shops on down your high street and was impressed with the delivery and vast selection of products. Will definitely use again.

21 de enero de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

Would not recommend!

First time using down the high street, and I would not recommend. The item I ordered was not suitable, i Contacted DTHS and they advised me what I needed to do. After returning the item to the retailer (bumblebee of Jesmonds) by Royal Mail special delivery, the item was signed for on the 18th December back at the boutique. I then got a message saying item received, refund processed. However, after checking with my bank 14 days later refund has never been sent through. DTHS contacted me on the 5th Jan enquiring if I sent the item back, I sent proof the item was sent and signed for back at the boutique. DTHS advised they were awaiting confirmation from the retailer, It has now been 28 days since the item was delivered back and I still have no refund. DTHS have not updated me since despite emailing them and I have tried contacting the boutique too, but sadly no reply. This feels a very expensive mistake on my part trusting DTHS and I wish I had never purchased the coat in the first place, not sure I will ever receive this refund!

13 de enero de 2022
Opinión espontánea
Logotipo de DownYourHighStreet

Respuesta de DownYourHighStreet

Dear Dee

Thanks for taking the time to leave us this feedback.

I am sincerely sorry to hear about the delay in your refund being issued. It appears that we were only notified yesterday that the refund needed issuing (this was actioned as soon as we were notified so should be with you within 2-5 days).

We really appreciate feedback like yours as it allows us to look for ways that we can improve our customer's experience. After a discussion and investigation we are now looking at a way in which the retailer changing a status to 'refunded' will automatically prompt our customer support team to action it. Currently we have to wait for the retailer to inform us.

Once again. many thanks for the feedback please accept our apologies that your refund wasn't issued in a timely manner.

Kind regards

Valorada con 1 estrellas sobre 5

Very poor service!!!

I placed an order 17th dec marked as shipped on 22nd dec with 48hr Royal Mail. No delivery. Messaged seller no response. Messaged customer service Tuesday they said they would contact shop. Still no response from either today. So I messaged shop again saying if you shipped it how come I haven’t had message from Royal Mail saying they have a parcel for me!!! I said if you haven’t shipped it I want a refund. I’ve just had a message saying I’ve been sent a refund will take 5 days to show in my account!! Not happy because I’ve obviously been lied to & my grandson missed out on a Christmas present from his grandma. Not sure if I will use this website again…definitely won’t recommend to friends or family

30 de diciembre de 2021
Opinión espontánea
Logotipo de DownYourHighStreet

Respuesta de DownYourHighStreet

Dear Clare

I am very sorry to hear about your experience and thank you for providing feedback.

Searching using your name only I can see that your order has now been refunded. It looks as though Customer Support had been waiting for a response from the retailer. I apologise that you weren't kept up to date regarding the progress of your query. This is definitely something we can take from your experience.

It looks as though Customer Support have offered you a discount code as an apology to use against your next purchase should you choose to shop with us again to help support small businesses and the high street which I hope you take advantage of.

Please do let me know if this isn't what happened to you as I could only look into it by searching your name as there are no other details to go from.

Kind regards

Valorada con 5 estrellas sobre 5

A great find!

Great website, easy to find things and to pay for them. Order was processed very quickly and item received in a couple of days, just in time for Christmas. Would order from here again. Many thanks.

28 de diciembre de 2021
Opinión espontánea

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