I am really disappointed. The unit stopped working right before an event where I planned to use it. This is now the third Doxy product I have purchased over the years, and unfortunately they seem... Ver más
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Consulta las opiniones de los clientes
It would be great if you had EU warehouse or at least provided clear information about additional costs like customs duties and 23% VAT. I got caught off guard by these extra charges, and it would h... Ver más
La empresa ha respondido
I received a great discount which was a no brainer in buying another Doxy. We're all feeling the pinch. It's a straightforward website, easy to navigate and a much bigger choice than years gone by... Ver más
La empresa ha respondido
The product it selfe is an amzong tool. But getting it New, and payed in a Premium price. Getting it allready scratched up-out of the box- was a disappointment in some degrees at first. But a really... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Please note: The reviews currently shown on this page relate to products manufactured and distributed by CMG Leisure Ltd, the former licensee of the Doxy brand. CMG Leisure Ltd went into administration in August 2025. Doxy is now under new ownership and management with Doxy 2.0 Ltd, an independent, self-funded company dedicated to rebuilding the brand and bringing production back stronger than ever. New, re-engineered Doxy products will launch in February 2026, designed and developed under the new Doxy 2.0 team. The Doxy Wand Massager remains recognised as Europe’s answer to the Hitachi Magic Wand – known for its deep, rumbly vibrations and precision engineering. The next generation continues that legacy, combining British design with upgraded materials, refined performance, and the same unmistakable Doxy power.
Información de contacto
Beeching Park, Kelly Bray Unit 8, PL17 8QS, Callington, Reino Unido
- 00000000000
- info@doxymassager.com
- doxymassager.com
3,6
Medio
358 opiniones
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Très bon service
Très bon service, mais a l'expédition il y a eu des frais cachés de $60.00 de la part du transporteur DHL que vous m'avait pas fait part,ce qui m'encourage pas a refaire une eventuelle commande. Mais le reste tout est correct.
19 de marzo de 2025
Respuesta de CMG Leisure Ltd
Dear Patrice,
Thank you for your review, and apologies for the issues you've encountered with customs charges.
Unfortunately, we have no control over customs charges as these are decided by the receiving country's customs agencies.
We do try to make this as clear as possible to all our customers. We have a box that customer must tick at checkout to confirm that they understand that they are responsible for these charges.
We also have all the information regarding possible customs charges on the delivery page of our website.
If you have any further comments or need assistance, please don't hesitate to reach out. We're here to ensure you continue to have a great experience with Doxy.
Best Regards,
Katie
Klantenservice is fantastisch
Klantenservice is fantastisch. Snelle reactie en afhandeling van de klacht. Vervolgens, binnen de garantie periode gratis een nieuwe Doxy opgestuurd. Alles werd snel en zonder gedoe opgelost.
Prima service. 👍
11 de abril de 2025
Opinión espontánea
Respuesta de CMG Leisure Ltd
Dear Tjabe,
Thank you for your wonderful review!
We're delighted to hear that you found the service top tier! Hopefully you feel the same about the product :-)
If you have any further questions or need assistance, please don't hesitate to reach out.
Thank you for choosing Doxy!
Best Regards,
Katie
I had no idea how heavy this item would…
I had no idea how heavy this item would be to hold. Now I can’t return due to only opening the box. I still need this item but after buying the first one and not allowed to return it seems impossible. This is the second purchase with this company. I guess it will be the last for me.
This is poor business!
1 de abril de 2025
Respuesta de CMG Leisure Ltd
Dear Lisa,
Thank you for your review.
Due to the nature of the product we cannot accept returns once the sealed plastic hygiene wrap has been opened. We also state in the order conformation email that "We can only accept a return if the plastic hygiene wrap has not been removed".
We do have the weights and dimensions listed in the details of all our products, so customers can decide which wand will be best for them.
If you have any further comments or need assistance, please don't hesitate to reach out. We're here to ensure you continue to have a great experience with Doxy.
Thank you for choosing us!
Best Regards,
Katie
Fast, discreet, and the best products on the market
Doxy are one of those stalwart companies that you can always rely on. Their products are excellent, their customer service is a dream, and you receive everything quickly and with minimal fuss. I cannot recommend them highly enough.
31 de marzo de 2025
Respuesta de CMG Leisure Ltd
Dear Eleanor,
Thank you for your fantastic review!
We’re thrilled to hear that you’re pleased with the quality of our products, as well as our customer service.
Your kind words mean a lot to us, and we’re glad to have you as a happy customer.
If you have any further questions or need assistance, please don’t hesitate to reach out. We’re here to ensure you continue to have a great experience with Doxy.
Thanks for choosing Doxy!
Best Regards,
Katie
prompt delivery
prompt delivery. discrete packaging. was able to use discount code easily enough.
1 de abril de 2025
Respuesta de CMG Leisure Ltd
Dear valued customer,
Thank you for your wonderful review!
We're delighted to hear that you found the service top tier! Hopefully you feel the same about the product :-)
If you have any further questions or need assistance, please don't hesitate to reach out.
Thank you for choosing Doxy!
Best Regards,
Katie
I loved it but...
I loved it. But about a week ago it started failing on me. I think it has a short in it or something. Hoping to get a replacement. Or a refurbish on this one. Really loved the vibe. But I can't afford a new one at the moment. Hopefully customer service will be good.
11 de marzo de 2025
Respuesta de CMG Leisure Ltd
Dear Carolyn,
We're truly sorry to hear about your experience with your Doxy.
This is not the quality we strive to deliver, and we understand how frustrating this must be for you. Please complete our warranty form so we can investigate the issue and provide a resolution:
https://doxymassager.com/product-warranties/
Your satisfaction is important to us, and we appreciate your patience as we work to resolve this for you.
Best Regards,
Katie
The product I bought is perfect but my…
The product I bought is perfect but my only issue is that on the site I paid for shipping. As I live in Ireland I understand that taxes for import must be added but UPS added on other charges for processing which is BS.
27 de marzo de 2025
Respuesta de CMG Leisure Ltd
Dear John,
Thank you for your review, were glad to hear that you pleased with your product.
Apologies for the issues you've encountered with customs charges. Unfortunately, we have no control over customs charges as these are decided by the receiving country's customs agencies.
We do try to make this as clear as possible to all our customers. We have a box that customer must tick at checkout to confirm that they understand that they are responsible for these charges.
We also have all the information regarding possible customs charges on the delivery page of our website.
If you have any further comments or need assistance, please don't hesitate to reach out. We're here to ensure you continue to have a great experience with Doxy.
Best Regards,
Katie
Respuesta de CMG Leisure Ltd
Dear valued customer,
Thank you for your fantastic review!
We’re thrilled to hear that you’re pleased with the fast delivery and easy checkout process. Your kind words mean a lot to us, and we’re glad to have you as a happy customer.
If you have any further questions or need assistance, please don’t hesitate to reach out. We’re here to ensure you continue to have a great experience with Doxy.
Thanks for choosing Doxy!
Best Regards,
Katie
So disappointed
The product was in stock but did not ship until after two weeks from ordering. The item was in stock and I had to go back and forth with customer service to get this resolved. Once I received it the ring that goes around the top was off when opening the box. I have been nothing but disappointed with my experience.
20 de marzo de 2025
Respuesta de CMG Leisure Ltd
Dear Tanner,
We sincerely apologise for the issues you've encountered. Your experience is not in line with the high standards we strive to maintain.
We have now been in touch to help resolve the situation and ensure you're fully satisfied.
Thank you for your patience, and we hope to make this right.
Best Regards,
Katie
very quick delivery!!!
3 de marzo de 2025
Respuesta de CMG Leisure Ltd
Dear Valued Customer,
Thank you for your wonderful review! We're delighted to hear that you're satisfied with the fast delivery.
If you have any further questions or need assistance, please don't hesitate to reach out. We're here to ensure you continue to have a great experience with Doxy.
Thanks for choosing Doxy!
Best Regards,
Katie
Well
Well, Doxy did respond to an inquiry email I sent a few weeks after getting an order confirmation and nothing more. Turns out the parts were on back-order. An email update about the delay would have been grand.
20 de marzo de 2025
Respuesta de CMG Leisure Ltd
Dear Amanda,
Thank you for your review, your feedback is important to us, and we appreciate you sharing your experience.
If you have any further comments or need assistance, please don't hesitate to reach out. We're here to ensure you continue to have a great experience with Doxy.
Thank you for choosing us!
Best Regards,
Katie
Birthday present
My wife is extremely “PLEASED” with the doxy I bought her for her birthday.
17 de marzo de 2025
Respuesta de CMG Leisure Ltd
Dear Valued Customer,
Thank you for your wonderful review! We're delighted to hear that you and your wife are satisfied with your product.
If you have any further questions or need assistance, please don't hesitate to reach out. We're here to ensure you continue to have a great experience with Doxy.
Thanks for choosing Doxy!
Best Regards,
Katie
Worth it! Buy now!
Amazing. Quality everything through the roof with this product. Best brand and experience than any other wand or company we’ve tried
12 de marzo de 2025
Respuesta de CMG Leisure Ltd
Dear Kevin,
Thank you for your wonderful review! We're delighted to hear that you're satisfied with the product and overall experience.
If you have any further questions or need assistance, please don't hesitate to reach out. We're here to ensure you continue to have a great experience with Doxy.
Thanks for choosing Doxy!
Best Regards,
Katie
I brought for my wife when I’m away and…
I brought for my wife when I’m away and she loves it!
11 de marzo de 2025
Respuesta de CMG Leisure Ltd
Dear Howard,
Thank you for your wonderful review! We're delighted to hear that your wife is satisfied with the product.
If you have any further questions or need assistance, please don't hesitate to reach out. We're here to ensure you continue to have a great experience with Doxy.
Thanks for choosing Doxy!
Best Regards,
Katie
Kind of dissapointed - import taxes.
It would be great if you had EU warehouse or at least provided clear information about additional costs like customs duties and 23% VAT. I got caught off guard by these extra charges, and it would have been helpful to know about them upfront. Maybe it's time to have official EU distribution through partners and redirect European buyers there?
I know it's my fault that I didn't do enough research and wrongly assumed that id only pay vat difference - but still. It's kind of dissapointing to pay more than I'd pay from resellers.
I believe making some changes would really improve whole shopping experience.
17 de febrero de 2025
Respuesta de CMG Leisure Ltd
Dear Piotr,
Thank you for your review, and apologies for the issues you've encountered with customs charges.
Unfortunately we have no control over customs charges as these are decided by the receiving country's customs agencies.
We do try to make this as clear as possible to all our customers. We have a box that customer must tick at checkout to confirm that they understand that they are responsible for these charges.
We also have all the information regarding possible customs charges on the delivery page of our website.
If you have any further comments or need assistance, please don't hesitate to reach out. We're here to ensure you continue to have a great experience with Doxy.
Best Regards,
Katie
It says fast shipping on the website
It says fast shipping on the website. I ordered 13 days ago and still nothing. No shipping confirmation, no reply to my email enquiring as to where it is. Also you can’t get hold of them via phone. Just ends up going to their answer phone.
11 de marzo de 2025
Opinión espontánea
Respuesta de CMG Leisure Ltd
Dear Ben,
We sincerely apologise for the issues you've encountered. Your experience is not in line with the high standards we strive to maintain.
Please reach out to us directly so we can resolve the situation and ensure you're fully satisfied.
Thank you for your patience, and we hope to make this right.
Best Regards,
Katie
I had an issue with the Doxy diecast
I had an issue with the Doxy diecast. I sent an email. Rebecca replied the next day. She was very responsive. She resolved my issue immediately. They shipped the package and it was delivered within two days. You can’t ask for better customer service than that. Thank you so much, Rebecca.
5 de marzo de 2025
Respuesta de CMG Leisure Ltd
Dear Nicholas,
Thank you for your wonderful review! We're delighted to hear that you're satisfied with the service from Rebecca. We will be sure to pass on your wonderful feedback!
If you have any further questions or need assistance, please don't hesitate to reach out. We're here to ensure you continue to have a great experience with Doxy.
Thanks for choosing Doxy!
Best Regards,
Katie
Respuesta de CMG Leisure Ltd
Dear Gayle,
We sincerely apologise for the issues you've encountered. Your experience is not in line with the high standards we strive to maintain.
As we have mentioned in our previous replies to your reviews, please reach out to us directly so we can resolve the situation and ensure you're fully satisfied.
Thank you for your patience, and we hope to make this right.
Best Regards,
Katie
Super helpful with my warranty issues
Super helpful with my warranty issues! I am very grateful
4 de marzo de 2025
Respuesta de CMG Leisure Ltd
Dear Sandra,
Thank you for your fantastic review!
We’re thrilled to hear that you’re pleased with the service you received regarding your warranty. Your kind words mean a lot to us, and we’re glad to have you as a happy customer.
If you have any further questions or need assistance, please don’t hesitate to reach out. We’re here to ensure you continue to have a great experience with Doxy.
Thanks for choosing Doxy!
Best Regards,
Katie
Respuesta de CMG Leisure Ltd
Dear Stephen,
We're truly sorry to hear about your experience.
This is not the quality we strive to deliver, and we understand how frustrating this must be for you. Please complete our warranty form so we can investigate the issue and provide a resolution:
https://doxymassager.com/product-warranties/
Your satisfaction is important to us, and we appreciate your patience as we work to resolve this for you.
Best Regards,
Katie
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