Dragonpass Opiniones 

Respuesta de Dragonpass

1 jun 2026

Olá Malu,
Agradecemos por dedicar seu tempo para compartilhar seu feedback.

Lamentamos muito saber da sua experiência no Lounge em São Paulo.

Entendemos perfeitamente o quão decepcionante isso deve ter sido, principalmente porque você esperava um ambiente confortável e relaxante antes da sua viagem.

Certamente, esse não é o padrão de experiência que buscamos oferecer e reconhecemos o quão frustrante deve ter sido sentir que o serviço não atendeu às suas expectativas.

Para entendermos melhor o que aconteceu e garantirmos que possamos resolver suas preocupações adequadamente, solicitamos alguns detalhes adicionais por meio do Trustpilot. Assim que os recebermos, entraremos em contato diretamente para discutir sua experiência com mais detalhes e trabalhar em uma solução.

Agradecemos novamente por nos alertar sobre isso. Seu feedback é extremamente importante para nós, pois continuamos a aprimorar nosso serviço e as experiências em nossos lounges.

Atenciosamente,
Dragonpass Customer Experience Team

Respuesta de Dragonpass

27 may 2026

Dear Lorraine,

Thank you for taking the time to share your feedback. We’re sorry to hear about your experience at Gatwick North Terminal and fully understand how frustrating this situation must have been, particularly during a longer connection where access to a lounge is expected to provide comfort and flexibility.

We appreciate your point regarding the 3-hour entry policy and how this can feel inconsistent, especially when contrasted with extended stays permitted following flight delays, and we are sorry for the inconvenience caused.

To help us look into this further and better understand the specifics of your experience, we have reached out to you via Trustpilot to request some additional details. Once received, we would like to contact you directly and explore this in more depth.

Thank you again for bringing this to our attention, and we hope to speak with you soon.

Kind regards,
Dragonpass Customer Experience Team

Respuesta de Dragonpass

29 may 2026

Dear Lucy,

Thank you for bringing this situation to our attention.
We are truly sorry to hear about your experience and sincerely apologise for the inconvenience caused during your stay.

We understand how important a quiet and comfortable environment is, especially at night, and we are concerned to learn that noise during the night impacted your ability to rest. We sincerely apologise for this disturbance.
We are equally sorry to learn about the issues with the bathroom cleanliness and the lack of towels, as this falls short of the level of comfort and care we aim to provide for all our guests.

Please note that we have requested some additional details from you via Trustpilot so that we can reach out directly and gain a better understanding of what happened. This will allow us to investigate the matter thoroughly and take appropriate steps to prevent similar occurrences in the future.

We truly appreciate your feedback and hope to have the opportunity to restore your confidence in our services.

Kind regards,
Dragonpass Customer Experience Team

Respuesta de Dragonpass

28 may 2026

Dear Jeff,

We appreciate you taking the time to share your feedback.

We are truly sorry to hear about your recent experience and the disappointment you faced when trying to use your Dragonpass membership. We completely understand how frustrating it can be when expectations are not met, especially when travelling, and we appreciate you highlighting these concerns around lounge availability.

Your feedback regarding specific regions is very important to us, as we continuously review and work to improve our global lounge network and partner coverage.

To ensure we look into this thoroughly and better understand exactly what happened, we’ve reached out to you via Trustpilot requesting a few additional details. This will allow us to contact you directly, review your experience in more depth, and provide more tailored support.

We genuinely value your membership and hope to have the opportunity to restore your confidence in the service.

Kind regards,
Dragonpass Customer Experience Team