Dragonpass Opiniones 

Easy to use app.
Gatwick Airport South Terminal, 8.30am. Quick and easy entry, plenty of seating available, good selection of hot and cold food. Choice of hot and cold drinks, filled our water bottles up.
Full bar open so nice to have a G & T before our flight

I was on my way from Geneva, Switzerland on the Sunday 14th June 2026. I used my Dragonpass at your Lounge.

The staff were highly attentive, courteous, and offered excellent service. The food was good and the decor well befitting of the service provided.

The receptionist was busy when I arrived, she asked me to take a seat and would attend to me immediately, she did, which was highly appreciated especially coming from an all-night flight.

I also generally observed how they were treating other clients around me, and it was great.

Please keep up the excellent service.

I have been to the Vienna airport lounge—the one on the airfield side. It is much to expensive to be paid by Dragonpass - literally not worth it.

You may say it is not Dragonpass' problem but it is - you have to demand from the lounge to supply customers with adequate service.

Hassle free , quick , amazing experience with Dragonpass , will highly recommend

Deagon pass acknowledge an issue they have but offer NO refund , see previous review for detail. This review is for the response from them below, all talk no action, would expect better as a natwest business and private client working with a partner.
Dear Charles,

Thank you once again for taking the time to share your feedback via Trustpilot and for providing additional details for us to be able to contact you.

We appreciate how important it is to ensure that the membership holders are provided with the smooth lounge service at the time of their travel, and we are very sorry to learn that your recent experience did not meet your expectations, particularly as a regular Dragonpass Premier+ membership user.
We sincerely apologise that the respective Customer Support Team that dealt with your case contacted you by phone during your holiday. We appreciate that this may not have been the most appropriate communication method at that moment, and your feedback on this has been noted.

After carefully reviewing your case, including the booking journey and the lounge-specific Terms & Conditions, we can confirm that the pre-booked Essence by Escape Lounge in Stansted Airport is indeed located in the area of the terminal that does not serve easyJet or Ryanair departures. As a result, access is unfortunately not permitted for passengers flying with these airlines. While this information is outlined within the lounge details and the Terms & Conditions in the Dragonpass Premier+ app prior to booking, we acknowledge your feedback that this was not sufficiently clear at the time, which led to confusion.

Please kindly note that when a lounge booking is made, the lounge allocates and reserves space specifically for the selected time slot. This reservation is held exclusively for the passenger(s) for that period, meaning the lounge commits capacity in advance based on confirmed bookings. There is no possibility to cancel the pre-booking at such a short notice.

Please be assured that we are currently working closely with our development team to improve the visibility and clarity of key information within the Dragonpass Premier+ app, so that this is more prominent during the booking process. Our aim is to deliver a smoother, more transparent customer journey going forward.

We value your feedback as it is instrumental in helping us improve both our processes and the customer experience provided.

We hope that you will have a pleasant lounge experience on your future travels.

Should you have any additional comments or require any assistance, please do not hesitate to contact us.

Kind regards,
Diana

The Dragonpass "Validation Trap": A Warning to Premium Travelers
As a medical professional, my public objection to Dragonpass has absolutely nothing to do with a $32 fee—it is entirely a matter of corporate integrity, ethics, and a deceptive system architecture.
The Live Deception
Upon arriving at the Plaza Premium lounge, my digital credentials were scanned and authorized at the door. The lounge representative explicitly verified my status and assured me my entry was 100% complimentary under my benefits. I entered under that explicit guarantee. Weeks later, Dragonpass applied a retrospective charge to my account, claiming their back-end system rules overrode their own live terminal validation.
A Fragmented Support Chain
When I brought this glaring operational failure to their attention, I was passed through a completely fragmented support chain—handled sequentially by Jesca, Mota, and finally Rhoni. Instead of taking corporate accountability for a massive flaw in their user experience, their team offered nothing but hands-tied apologies, deflecting 100% of the blame onto Visa and their own physical lounge partners.
The Bottom Line
If a premium travel app validates your access at the gate, applying a hidden charge weeks later is a profound breach of consumer trust. Dragonpass has built a framework where their real-time on-site confirmation cannot be trusted. Consider this a warning to the travel community: do not rely on their app at the door, or you will be subjected to retrospective billing without your consent.
— Dr. Anwar

UPDATE (16 June 2026):
For full public transparency and verification: My lounge visit took place at SAW airport on 28 May 2026 at 12:50 (Receipt No: TR/0000974659).

Following the publication of this review, DragonPass Customer Experience representative Rhoni contacted me directly via internal correspondence to acknowledge the case and confirm that a full refund of the $32.00 USD charge is currently being processed.

This review remains active as a factual reference for the travel community, and the matter will be considered fully concluded once the promised credit successfully settles in my account.

UPDATE (16 June 2026):
Following the publication of this review, the DragonPass Customer Experience team reached out directly to address the situation. They took full accountability, investigated the system behavior, and have completely reversed the unauthorized charge.

While the point-of-entry system remains a vital notice for fellow travelers, I sincerely appreciate a company that listens to feedback and acts with integrity to correct its mistakes. Because they met this challenge with professional grace, I have updated my rating to 3 stars. The matter is now beautifully and completely concluded.

The airport lounge at China Kunming airport is lousy. Just drinks and no food as early as 7pm!

Food variety is just right. May consider better / larger seating space for the single seat by the side

Dubai experience is over the Moon.
Very hospitable, great food and people always willing to help.

I have used dragon pass in a number of airport lounges and I have to say it's been excellent each time I would really recommend using dragonpass I have used it in Canada Germany and Dublin

smooth and fast when we at the lounge front desk.
food is good and place is cosy.

Receiving access to an airport lounge "on the house" -thanks to Capitec's credit card reward system - when I'd missed my flight and had a couple of hours before the next one was a GREAT consolation prize to getting home on time. The lounge was top quality - staff, food and beverage, and comfort. The Dragonpass app took a bit of savvy to download and activate, using a combo of the codes I'd been sent and the Capitec app ... but between the lovely Receptionist and I, we got it right. The snags could've been attributed to brain mush after a challenging but rewarding day.

I have enjoyed the Rose lounge at Tan Son Nhat airport, terminal 2. The staffs were friendly and supportive.

I've used it a few times and it's definitely been worth it. I didn't really need to pay for fast-track but it was a reasonable cost. The Gatwick lounge was the worst for food so far but that's not a pass issue. I don't like to pay an excess advance booking fee of £8 so last week couldn't access LHR T5 Plaza Premium Lounge (unless I wanted to stand). I had to queue at Ibiza lounge but not for long. Nice's Canopy Lounge is my favourite.

I was travelling from Edinburgh to Tenerife at the end of May and the three lounges at Edinburgh said they were full.
Perhaps they were, but I was getting flashbacks to the horrendous “Priority Pass 😂” I used to buy into.
I am pleased to say that when I flew yesterday , I had no problem using my Dragon Pass once again.

I am very disappointed with the customer support I received from DragonPass. I reached out because I checked into a lounge, but the conditions were unacceptable as the service was poor and the plates were dirty. Because of this, I left immediately and did not use any lounge services, so I requested a refund for the visit deduction.

I was extremely frustrated by the response from the agent, Deborah, who offered no assistance in resolving my issue. Despite explaining that I didn't actually stay or use the facilities, I was told they couldn't help. It feels like they are unwilling to investigate or stand behind the quality of the lounges they partner with. I will definitely be switching to a different lounge program.

There are good access to lounges in the airports in china and other international airports. The lounges were of good standard though not the best. The checkin using the QR code was easy.

Very impressed with the IGA international launch in Istanbul. Very spacious with friendly staff, easy access, good food, variety of drinks.