The help I received today was fantastic. I can’t express how grateful I am to the customer support team. They have gone above and beyond and I am so grateful thank you for understanding my situatio... Ver más
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Consulta las opiniones de los clientes
The shoes I brought look like they came from Temu. They are super uncomfortable. They arrived late and in damaged boxes. You’d expect to receive something with a Dr Arch’s logo Nah instead you ge... Ver más
Terrible my shoes is taking so long to come and they keep on saying it’s in the way. I have requested to cancel my order and refund my money but nothing has happened . I will be taking them to the d... Ver más
ABSOLUTE SCAM. I feel so stupid that I didn’t check the reviews here first, I am literally going through the exact same issues. Terrible quality, zero arch support, it’s what you would get from Temu.... Ver más
La empresa ha respondido
2,1
Malo
39 opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 90% de las opiniones negativas
Suele tardar más de 1 mes en responder
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Problem solved with ease and without…
Problem solved with ease and without any hsssel!
13 de octubre de 2026
Opinión espontánea
Replaced
The help I received today was fantastic.
I can’t express how grateful I am to the customer support team. They have gone above and beyond and I am so grateful thank you for understanding my situation ✅✅✅✅
Communications were quick and my problem was solved in no more than a couple of hours.
9 de octubre de 2026
Opinión espontánea
Worst shoes ever
The shoes I brought look like they came from Temu. They are super uncomfortable. They arrived late and in damaged boxes.
You’d expect to receive something with a Dr Arch’s logo
Nah instead you get p fashion a Temu brand.
Feeling very mislead.
Biggest mistake I’ve made was believing I was
6 de octubre de 2026
Opinión espontánea
I bought 2 pairs of Archie's and …
I bought 2 pairs of Archie's and wanted to swap 1 pair for a smaller size.
They sent me a new pair and asked me to donate the pair I was going send back and saved me the postage plus didn't charge anything to send me a new pair.
Very impressed and highly recommend this company.
6 de octubre de 2026
Opinión espontánea
Terrible my shoes is taking so long to…
Terrible my shoes is taking so long to come and they keep on saying it’s in the way. I have requested to cancel my order and refund my money but nothing has happened . I will be taking them to the department of fair trading next. Please do not get scammed by this company avoid at all cost
17 de septiembre de 2026
Opinión espontánea
Very helpful with correction of size.
1 de octubre de 2026
Opinión espontánea
Respuesta de Dr Arch's
Kia ora Marama, thank you so much for taking the time to leave this! Getting the size right makes all the difference with arch support footwear, and we're so glad the team could sort it quickly for you. We hope your new pair feels amazing and that you love them for a long time. Thanks for being part of the Dr Arch's whānau 💛
Best,
Jack
Co-Founder | Dr Arch's
A Pleasure to Deal With
I sent three questions and Aina efficiently answered all my questions in one email and with all the information I needed. She is always a pleasure to deal with. :o)
28 de septiembre de 2026
Opinión espontánea
Respuesta de Dr Arch's
Hi Debra,
What a lovely message, thank you! Quick resolution is what we aim for and I'll make sure Aina sees this. She'll be thrilled. Thank you for your kindness and for sticking with us. We're always here if you need anything else!
Best,
Jack
Co-Founder | Dr Arch's
Communication with staff regarding my…
Communication with staff regarding my refund.
Very efficient and easy to deal with
28 de septiembre de 2026
Opinión espontánea
Respuesta de Dr Arch's
Hi Evonne,
Thank you so much for this kind review! Sorting out a refund is rarely anyone's favourite thing, so we're really glad our team made it quick and easy for you. That's exactly how it should feel. We really appreciate you taking a moment to share this, and we'd love to look after you again anytime.
Best,
Jack
Co-Founder | Dr Arch's
Parcel has not been received, after waiting 6 weeks.
Parcel was delayed considerably, approximately 6 weeks from order...and was never received.
26 de septiembre de 2026
Opinión espontánea
Respuesta de Dr Arch's
Hi Andrew,
I'm really sorry. Six weeks of waiting with nothing turning up isn't acceptable, and I understand your frustration. Please email your order number to support@drarchs.com. I'll personally look into what happened with the parcel and make it right, with either a reshipment or a full refund, whichever you'd prefer.
Best,
Jack
Co-Founder | Dr Arch's
This is an ABSOLUTE SCAM
This is an ABSOLUTE SCAM. They are NOT SUEDE. Delivery was direct from China and it turns up in a box called “fashion You Are Mine” not even labelled Dr Arch’s. They smell plasticky and look cheap as hell. I feel dumb for spending my money. DO NOT FALL FOR THE SCAM!
23 de septiembre de 2026
Opinión espontánea
Respuesta de Dr Arch's
Hi Stephanie,
Thank you for being upfront, and I'm really sorry. We had a quality control issue with our suede clogs, and unfortunately some customers were sent the wrong pairs, which is why yours didn't look or feel right. That's completely on us. Please email support@drarchs.com with your order number and mention you were sent by Jack from Trustpilot. I'll personally ship you a pair of our 100% genuine suede, free of charge.
Best,
Jack
Co-Founder | Dr Arch's
Terrible product and absolutely…
Terrible product and absolutely horrible customer service. No phone support, extremely slow email responses, unclear requests, and emails constantly going to spam. After making me wait weeks and repeatedly asking for information, they finally told me I was outside the exchange window.
WARNING TO OTHER CUSTOMERS: Think twice before buying from this company. My experience was extremely frustrating, and I would never recommend them.
1 de septiembre de 2026
Opinión espontánea
Respuesta de Dr Arch's
Hi Sky, I'm sorry.
Going back and forth for weeks, with emails landing in spam, only to be told you'd missed the exchange window is a frustrating experience, and you deserved better. If the delay was on our end, that window shouldn't count against you. Please email support@drarchs.com with your order number and "Attn: Jack". I'll review it personally and make sure your exchange is honoured.
Best,
Jack
Co-Founder | Dr Arch's
Happy with your prompt response to my…
Happy with your prompt response to my email, NOT happy about time taken to deliver! I would never had purchased if I knew delivery would take so long - I paid for shoes on 11 Sept and now it is 11 days later and still no delivery
22 de septiembre de 2026
Opinión espontánea
Respuesta de Dr Arch's
Hi Vince,
Thanks for the honest feedback, and I'm glad our team got back to you quickly. You're right that delivery times should have been clearer before you ordered, and I'm sorry for the wait. If your pair still hasn't arrived, reply to our email or contact support@drarchs.com. I'll personally keep an eye on it until it's on your feet.
Best,
Jack
Co-Founder | Dr Arch's
ABSOLUTE SCAM
ABSOLUTE SCAM. I feel so stupid that I didn’t check the reviews here first, I am literally going through the exact same issues. Terrible quality, zero arch support, it’s what you would get from Temu. I posted it back to New Zealand ($21 AUD!) and they refuse to refund me because apparently they can’t find my parcel despite proof of delivery. So angry and have complained to my bank. I should have known better.
29 de agosto de 2026
Opinión espontánea
Respuesta de Dr Arch's
Hi Jocelyn, I'm sorry to hear that. This is exactly the kind of experience I don't want anyone to have with us. If you've got proof of delivery for your return, there's no reason you should still be waiting on a refund, and I don't want you left out of pocket for the $21 postage on top of it. Please email me directly at support@drarchs.com with your order number and the delivery confirmation, and I'll personally make sure this is sorted this week not "when the parcel turns up." I also want to look into the quality issue you raised; that's not the standard I want going out under our name. Genuinely sorry it's come to this.
Best,
Jack
Co-Founder | Dr Arch's
Dreadful quality footwear that can be…
Dreadful quality footwear that can be bought on Temu for £2.99. Returns address is in New Zealand costing £22 so I didn’t bother . RIP odd company
26 de agosto de 2026
Opinión espontánea
Never ever fall into this scam!
Never ever fall into this scam!
There is viral advertisement on Face Book and Youtube. This is total scam! I strongly believe google needs to get sued for people bought this product.
It is not "Australia owned business" but advertised as it is.
The return location is in New Zealand.
My refund is still on the process when I paid 30 AUD to just send it back to New Zealand.
If I could give zero stars, I would.
It is total scam please don't buy.
I am not allowed to write the review. No one can write the review in Actual website. All the reviews are scam like their ads by professional actors who acts like patients or health care workers!
Never buy!
Keep your money in your pocket!
Report them to ACCC which I alreaxy done. The website should be banned for Australians to protect Australian customers!
Total SCAM!!
25 de agosto de 2026
Opinión espontánea
Respuesta de Dr Arch's
Hi Seonghee, I can hear how frustrated you are, and reporting this to the ACCC isn't something anyone does lightly. I'd love to sort this properly than leave it in the air. Your refund shouldn't still be "in process" after you've already paid to send the item back, that's completely our fault. Could you email your order number to support@drarchs.com? I'll personally track it down and get it closed out. On the reviews, I can't speak to what you've seen elsewhere, but every review on this page is a real customer, including yours, and I'd rather earn better ones than manage the bad ones away.
Best,
Jack
Co-Founder | Dr Arch's
Ordered size 41
Ordered size 41, far too small, poor quality and they request the item to be returned at my cost from the UK to New Zealand or an in store credit only. Do not recommend, complete scam.
23 de agosto de 2026
Opinión espontánea
Respuesta de Dr Arch's
Hi Kate, sending you the wrong size is our mistake, not something you should be paying return postage to fix and store credit isn't the right answer for an error on our end either. Send me your order number at support@drarchs.com and I'll get you a proper refund. Sorry this was your experience with us.
Best,
Jack
Co-Founder | Dr Arch's
Absolutely total crap
Absolutely total crap, straight from China, really bad quality, the ones from Kmart are much better. Really disappointed as I thought they would be great. It took ages to get them and they were $60.00 per pair, not worth $10 a pair... don't buy them
21 de agosto de 2026
Opinión espontánea
Respuesta de Dr Arch's
Hi Debinalice,
If you still have the pair, I'd like to make this right with a refund rather than have you stuck with something you're not happy with. Email support@drarchs.com with your order details and I'll take care of it personally. Thanks for being straightforward about it, feedback like this is how we actually fix the product.
Best,
Jack
Co-Founder | Dr Arch's
😡😡😡 Worst Company I have ever dealt…
😡😡😡 Worst Company I have ever dealt with. Refused to give me a refund after i sent them back out of my own money back to New Zealand???
Pro tip to the other customers, just do a chargeback with the bank, you will get your money back.
Report these frauds to Facebook 😡😡😡
7 de agosto de 2026
Opinión espontánea
Respuesta de Dr Arch's
Hi Karen,
You shouldn't have needed a chargeback to get your money back. If you paid to ship this to NZ and still haven't been refunded, that refund is owed to you, full stop. I'm sorry it got to the point of reporting us to Facebook, which tells me our support team let this drag on far longer than it should have. Please email me directly at support@drarchs.com with your order number and I will personally see this refunded this week.
Best,
Jack
Co-Founder | Dr Arch's
The product is cheap rubbish I'll…
The product is cheap rubbish I'll fitting, I'll support and sweating in them. Had to send to NZ for a refund, tracked. Have not heard from them
Avoid this company, they are useless. Cheap Chinese crap
12 de agosto de 2026
Opinión espontánea
Respuesta de Dr Arch's
Hi Linda,
A tracked return gone unanswered is on us, you did everything right and shouldn't be the one chasing us up. Send me your tracking number and order details at support@drarchs.com and I'll get your refund moving today. I'm also sorry the fit and comfort weren't right for you. Ill send that feedback straight to our product team.
Best,
Jack
Co-Founder | Dr Arch's
Cheap Chinese crap
Cheap Chinese crap. Stay clear of Dr Arches they are scammers. Mine arrived today in a chinese plastic bag in a dull grey colour and plastic sole glued to a cork bit. No support in the arches. Was hard to find any reviews which should have been a red flag. Found this site too late. I’ll take my loss on the chin and hopefully learn from it in future.
14 de agosto de 2026
Opinión espontánea
Respuesta de Dr Arch's
Hi Moana,
I appreciate you being upfront that you weren't even planning to ask for anything but I'd still like to make this right. The packaging and the lack of arch support you're describing isn't the product we intend to send out, and "chalk it up to experience" shouldn't be the takeaway from ordering with us. Email support@drarchs.com with your order number and I'll sort a refund, no argument needed.
Best,
Jack
Co-Founder | Dr Arch's
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