The help I received today was fantastic. I can’t express how grateful I am to the customer support team. They have gone above and beyond and I am so grateful thank you for understanding my situatio... Ver más
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Consulta las opiniones de los clientes
The shoes I brought look like they came from Temu. They are super uncomfortable. They arrived late and in damaged boxes. You’d expect to receive something with a Dr Arch’s logo Nah instead you ge... Ver más
Terrible my shoes is taking so long to come and they keep on saying it’s in the way. I have requested to cancel my order and refund my money but nothing has happened . I will be taking them to the d... Ver más
ABSOLUTE SCAM. I feel so stupid that I didn’t check the reviews here first, I am literally going through the exact same issues. Terrible quality, zero arch support, it’s what you would get from Temu.... Ver más
La empresa ha respondido
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39 opiniones
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Ha contestado el 90% de las opiniones negativas
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Garbage product from China
Garbage product from China. I too, wish I had visited this site before purchasing. I won't be bothering to send them to NZ from Australia for a refund. I'll donate them to charity.
5 de agosto de 2026
Opinión espontánea
Respuesta de Dr Arch's
Hi Rochelle,
Donating them is generous of you, but you shouldn't be out the cost of the shoes on top of it. If you're willing, email support@drarchs.com with your order number and I'll refund you regardless, no need to ship anything back. Sorry the product didn't measure up. I'd rather hear this directly than have you quietly not come back.
Best,
Jack
Co-Founder | Dr Arch's
DO NOT BUY
Cheap and nasty! Avoid avoid avoid!!! The refund process is UTTERLY RIDICULOUS they will refund me after I’ve sent them to New Zealand???? From the UK?!?!? I’ve asked PayPal to intervene, it’s a scam, cheap crap from China! So annoyed for falling for it
23 de julio de 2026
Opinión espontánea
Respuesta de Dr Arch's
Hi Rachel,
I'd like to resolve this directly. Please email support@drarchs.com with your order number and I'll process your refund without any waiting at all. Sorry this is the experience that made you feel like you'd been scammed, that's exactly what I don't want.
Best,
Jack
Co Founder | Dr Arch's
Terrible quality SCAM
I really wish I read these reviews before I bought these sandals. Its a total SCAM! Its arrived in the grey packaging you get from well know chineese online stores and the quality is TERRIBLE and thats being nice. I haven't tried to get a refund yet but like others im sure they will make an excuse not to refund the ite for me. Really disappointed I cant afford to waste £38 like this plus I needed it for a health reason. So disappointed but if I can save someone else being scammed its worth it.
15 de julio de 2026
Opinión espontánea
Respuesta de Dr Arch's
Hi Liz,
I'm sorry, especially knowing you needed these for a health reason and they didn't come close to helping. Please don't assume the refund process will be a fight and email support@drarchs.com with your order number - I'll deal with it directly. Also if the arch support isn't doing what it should for your feet, please let me know more, because that's the entire point of the product.
Best,
Jack
Co Founder | Dr Arch's
The item arrived within two weeks
The item arrived within two weeks, which was a good start. Unfortunately, the quality was far below my expectations. It felt flimsy, cheap, and did not provide the comfort advertised. Instead, it was very bouncy and unstable to walk on.
Customer service was helpful at first and assisted with the return, but buyers should know that return postage is at their own expense. I paid around $30 for the item and another $19 to return it to New Zealand.
The biggest disappointment was the refund process. It took over eight weeks and several follow-up emails before I finally received my refund.
Based on my experience, I would not recommend buying from Dr. Arch. The product quality was poor, and the lengthy refund process overshadowed the initially helpful customer service. Customer support also appears to be based overseas, which may have contributed to the delays.
1 de julio de 2026
Opinión espontánea
Respuesta de Dr Arch's
Hi Christian,
Thank you for laying this out so fairly. I'd like to look at what happened with your specific refund, if you're willing to share your order number at support@drarchs.com, I'll dig into where it stalled.
Best,
Jack
Co-Founder | Dr Arch's
Don't use Dr Archs! Buy Archies Footwear instead!
They are not an Australian Company as stated, they are in NZ. They do not ship from Australia as stated, they were shipped from China. After the transaction went through it was a private PayPal account the money was sent to.
My experience was they sent 1 pair of slides wrong size. Their error not mine. They wanted me to ship back to NZ at my cost. Customer service was not customer service. They drag it out for as long as possible. Requesting more info with every email. Then tell you at the end send them back but don't inform you they are making you pay.
Save your money and go and buy Archies Footwear instead!
2 de marzo de 2026
Opinión espontánea
Respuesta de Dr Arch's
Hi Yvette,
Sending the wrong size was our error, and asking you to cover the cost of fixing it after dragging the process out with more questions first isn't how that should have gone. I'm sorry. If you're open to it, email support@drarchs.com with your order number and I'll get you refunded properly, no further back-and-forth.
Best,
Jack
Co-Founder | Dr Arch's
AVOID AVOID AVOID
AVOID AVOID AVOID
Before I ordered, I checked their website FAQs to check they did refunds. FAQ advises that postage is free for Aust, NZ returns, but NOT that they only return address is in New Zealand. TOok at least a month to arrive as was sent from China, via some address in the UK. Quality is terrible, sizing is inaccurate and they are cheap crappy pound store items. I tried to initiate a refund, only to be told I had to send them back to New Zealand (when the address label has an address in UK). Apparently they want to inspect the shoes before they refund. Nevermind that postage to NZ will cost as much as the shoes. Constant back and forth, terrible customer service, with them bizarrely offering to send another pair of shoes (why???) instead of refunding, or offering a 25% refund on another pair.
It’s only once you delve into their website further that you find the information about having to send returns to New Zealand. IF you have any kind of foot injury, these are going to do nothing to help it.
COMPLETE SCAMMERS. DO NOT BUY
30 de junio de 2026
Opinión espontánea
Respuesta de Dr Arch's
Hi,
The FAQ not being upfront about the return address is a fair criticism, and offering you another pair or a 25% refund after you'd already been let down once wasn't the right response. You should have been offered your money back, plainly. I'm sorry, especially since you were hoping this would help with a foot injury. Please email support@drarchs.com with your order number and ask for me directly, I'll get you a full refund without the runaround, and I'm fixing the FAQ so the next person isn't caught out the same way.
Best,
Jack
Co-Founder | Dr Arch's
Scammy company
The shoes came a month later than promised and the quality is very poor. They are dollar store quality. Save your money!
26 de junio de 2026
Opinión espontánea
Respuesta de Dr Arch's
Hi Rebecca,
I'm sorry that's the quality of product you received, this is definitely not the standard we aim to provide at Dr Arch's. Send me your order number at support@drarchs.com and I'll refund you immediately, you shouldn't have to keep something you're not happy with just because of how long it took to arrive.
Best,
Jack
Co-Founder | Dr Arch's
Very poor company to deal with
Very poor company to deal with. Ordered these ready for a trip a week later no item. They could not give me a tracking number. Emailed several times advised due to the nature purchase from elsewhere. Once done this they said they will refund me once they locate item. 4 weeks later no response and no refund. Avoid as you won’t get the item you want
16 de mayo de 2026
Opinión espontánea
Respuesta de Dr Arch's
Hi Arif,
I'm sorry you missed having these for your trip, and that "we'll refund you once we find it" turned into four weeks of silence. There's no reason a refund should depend on us physically locating an item, if it never showed up, that refund is owed to you now. Please email support@drarchs.com with your order number and I will get this closed out this week, tracking number or not.
Best,
Jack
Co-Founder | Dr Arch's
Not much arch support in these thongs
Not much arch support in these thongs, they come from China and are very soft
8 de junio de 2026
Opinión espontánea
Respuesta de Dr Arch's
Hi Julie,
Thanks for the straightforward feedback. Arch support is the whole reason people choose us over a regular pair of jandals, so hearing it wasn't firm enough for you is important. Could you tell me a bit more about what you needed and didn't get? I want to make sure the design is doing its job, and if this pair isn't right for you, I'm happy to sort an exchange or refund, just email support@drarchs.com with your order number.
Best,
Jack
Co-Founder | Dr Arch's
If I could award zero stars
If I could award zero stars, I would. Order not received and despite emailing the company twice (it appears to have various emails addresses), I have had no response apart from an email requesting a review. I would not recommend this company.
19 de junio de 2026
Opinión espontánea
Respuesta de Dr Arch's
Hi Denise,
An order that never arrived plus two unanswered emails is a complete mistake on our end, and I take full accountability for not following up sooner. Please email me directly at support@drarchs.com with your order number and I'll get you a full refund straight away rather than have you chase this any further. I'm also looking into why your emails went unanswered, because that shouldn't happen.
Best,
Jack
Co-Founder | Dr Arch's
Ordered end of April from uk
Ordered end of April from uk , payment was taken straight away. Still waiting for 2 pairs of sandals. Numerous emails, same excuse- they are on their way.
I have asked for a refund and will be taking this further. Very disappointed. Do not waste your time or money!
16 de junio de 2026
Opinión espontánea
Respuesta de Dr Arch's
Hi Julie,
Being told "it's on its way" over and over without an answer is not what we aim to provide with our customer support experience. Clarity is a key focus at Dr Arch's.
So i'm sorry that's what you've been getting. Please email support@drarchs.com with your order number, I'll handle this directly and find out exactly what's going on and get you refunded.
Best,
Jack
Co-Founder | Dr Arch's
This seller operation is SCAMS
This seller operation is SCAMS. Do not buy, product quality is terrible. They advertise wrong about refund. They are not based in Australia. Products get shipped from China. Stay away from these people. I lots my money already.
29 de mayo de 2026
Opinión espontánea
Respuesta de Dr Arch's
Hi Mikul,
I'm sorry you experienced difficulties with our product quality and refund process. If you email support@drarchs.com with your order number, I'll look into what you were told about the refund policy and make sure you're refunded properly. I want to close the gap between what the site says and what customers are actually experiencing, and reviews like this are how I find out where it is.
Best,
Jack
Co Founder | Dr Arch's
I ordered some items from Dr Arch…
I ordered some items from Dr Arch thinking it was from an Australian site on 2 May. It has now been over a month and still haven't received. Granted, they shipped right away - from China- and it's been stuck in Australia for over 4 weeks but their customer service don't do anything about it. They tell me to keep waiting. I wanted a refund....keep waiting. I have succumb to the realization that I'm not getting the items and have lost $180.
11 de junio de 2026
Opinión espontánea
Respuesta de Dr Arch's
Hi Christina,
$180 stuck in transit with support just telling you to keep waiting is simply not good enough, and I'm sorry that's what happened. If the parcel still hasn't arrived, you shouldn't have to keep waiting on it.
Please email support@drarchs.com with your order number and I will refund you directly rather than have you wait any longer on a delivery that's clearly gone wrong.
Best,
Jack
Co-Founder | Dr Arch's
Very disappointing - AVOID
Very disappointing, product has not arrived over a month after ordering, and despite contacting customer service 3 times and being told I would receive an update on delivery, this has not come. I am now trying to get a refund. I was really excited for the products and gave ample opportunity for the team to update me on delivery date etc but I’ve given up now. Sadly I definitely would not recommend this company.
8 de junio de 2026
Opinión espontánea
Respuesta de Dr Arch's
Hi Steve and Beth,
Being promised an update three separate times and never getting one is worse than the delay itself. I'm sorry we did that to you.
If your order still hasn't turned up, please email support@drarchs.com with your order number and I'll get your refund processed directly rather than have you wait on an update that clearly isn't coming.
I know that's not the experience you were excited for when you ordered, and that's exactly why I want to fix it.
Best,
Jack
Co-Founder | Dr Arch's
Deceptive and misleading website
Deceptive and misleading website, promising 'free returns and exchanges'. Not only do they insist of customer paying for return postage, but the return address is New Zealand - ie international and twice as expensive! Customer service is woeful. The thongs may feel ok (I don't know, the size was wrong) but they look really roughly finished and look cheap. I will be looking into reporting to ACCC.
25 de mayo de 2026
Opinión espontánea
Respuesta de Dr Arch's
Hi,
Please accept our apologies for your unsatisfactory experience. We truly value your support and want to do everything we can to make things right for you.
Could you please provide us with your order number along with a few more details about what happened? Once we have that information, our team will look into this immediately and work toward finding a suitable resolution for you.
The products that they sell are very…
The products that they sell are very low in quality, also the Same products are selling at some stores for one dollar. When you check the bottom part of the product, they are made from CHINA
21 de mayo de 2026
Opinión espontánea
Respuesta de Dr Arch's
Thank you for taking the time to share your feedback with us. We are genuinely sorry to hear that you were disappointed with the quality of your recent purchase, as we always strive to provide our customers with products they love.
We would like to address your concerns regarding the origin of our products. We are a proudly Australian-owned and operated company. Like many global brands, we partner with various specialized manufacturing facilities in China to produce our goods. We work very closely with these partners and have strict quality control measures in place to ensure our designs meet our standards.
We take all customer feedback seriously and would appreciate the opportunity to learn more about the specific product you purchased so we can look into this matter further. Please reach out to our customer support team directly at support@drarchs.com so we can assist you and help make this right.
Sincerely,
Jack
Management
Look else where.
At first, the product seemed like it would fit our needs. However, when it arrived, it didn’t fit well and the design was uncomfortable—it actually hurt our toes.
I reached out to customer service hoping to exchange it for a different style, but unfortunately, that wasn’t an option. On top of that, there are no free returns—you’re required to ship the item back to Australia at your own expense. Considering that most online retailers provide complimentary return labels, this was quite disappointing.
Based on this experience, I would think twice before purchasing from this company and would recommend looking at alternative options.
Update: 6/5/2026 - there has been no contact since my review from the company on making things right.
21 de mayo de 2026
Opinión espontánea
Respuesta de Dr Arch's
Dear Scott,
Thank you for bringing this matter to our attention. We sincerely apologize for the discomfort you experienced with the product and for the frustration caused by your recent interaction with our customer service team.
We want to be entirely clear: the information you were given does not align with our company policies. We do offer free exchanges to ensure our customers get the right fit and style. It is completely unacceptable that our support team informed you otherwise and denied your request. We are addressing this lapse in communication internally to ensure our staff provides accurate assistance moving forward.
We are committed to resolving this issue and restoring your confidence in us. A member of our team will be reaching out to you directly via phone call to arrange your free exchange and ensure we make things right.
We appreciate your patience and the opportunity to correct our mistake.
Sincerely,
Jack
Management
Awful company - don't risk it
Awful company, they list it is as free returns and that they are the most comfortable flipflops ever. They are uncomfortable and now want me to pay for the returns. Customer service is saying they aren't offering free returns at the moment.
11 de mayo de 2026
Opinión espontánea
Respuesta de Dr Arch's
Hi Katie,
We are so sorry for the recent confusion regarding your order and policy details. We really want to make things right for you!
We have sent a private email directly to your inbox regarding your concern. Please take a look when you have a moment, we'll present all the available options to ensure we get this fully resolved for you.
Scam site
Scam site. Falsely representation of being based in Aus/NZ. Ships from China. No phone numbers. Does not process order cancellations though was requested within one hour of placing the order when I realised it was shipping from China and would not reach in time. Acts like email was not seen then replies a few days later to say product was already shipped, takes over 2 weeks to arrive, will not pay for return shipping asking to pay forcing us to bite the bullet and accept the product no matter what the flaws in the product. Site is a scam.
23 de abril de 2026
Opinión espontánea
Respuesta de Dr Arch's
Dear John,
We are truly sorry to hear about your frustrating experience with your recent order and your interactions with our customer support team. We understand how disappointing it is to feel unheard, especially regarding order cancellations and receiving a product that did not meet your expectations.
We want to clarify our policy and make things right: if a product arrives with flaws or is faulty, we do offer completely free returns. It is our priority to ensure our customers receive high-quality items, and you should not have to bear the cost for a flawed product.
We would like to resolve this for you immediately. Please email our support team directly at support@drarchs.com and reference this review so that we can expedite your request and get your return sorted out completely free of charge.
Thank you for your patience, and we look forward to making this right for you.
Sincerely,
Jack
Management
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