Dr Victor Nicolas Casafus, is very professional. He is kind, warm and compassionate. He listens and is comforting and understanding. He spent a lot of time with me. I felt so much better after talkin... Ver más
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Consulta las opiniones de los clientes
Dr. Galen and his team has been my medical providers and advisors for six months now. Every consultation is timely, adequate, and knowledgeable. I leave feeling confident that my health concern is r... Ver más
La empresa ha respondido
This is a team of pure care and love. If you are in need of the best, most efficient, fastest, most professional and kind health care, book your appointment with Dr Galen. They wake up every day to... Ver más
La empresa ha respondido
Wow, what an experience! Fantastic service. Told chat what I required and a real person sent me a message on WhatsApp and liased with a Doctor who sent over a prescription which was able to be got f... Ver más
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Información sobre la empresa
Escrito por la empresa
Dr. Galen is a global telehealth platform designed to make healthcare more accessible, convenient, and reliable. We connect patients with qualified doctors across a wide range of specialties, enabling them to receive professional medical advice, prescriptions, and guidance from the comfort of their own homes. With 24/7 availability, multilingual support, and a network of experienced doctors operating across 130+ countries, Dr. Galen ensures timely and seamless medical assistance wherever you are.
Información de contacto
311 RANCH ROAD 620 S STE 211, 78734-4776, Austin, Estados Unidos
- +1 415 251 2044
- support@drgalen.org
- drgalen.org
4,7
Excelente
301 opiniones
Ha contestado el 100% de las opiniones negativas
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disgusting
This platform’s customer service is honestly disgusting. I did a ton of research and finally found a doctor I really trusted. The site said I could book an appointment for today or tomorrow and it even let me choose the preferred time for today, so I paid the $9 to book. Then the customer service tells me the doctor actually has a 6-8 week—or maybe even 6-8 month—waiting time, and they want to switch me to some other doctor. I said no, I don’t agree. But they still wouldn’t refund my $9.
I told them, you only told me the doctor wasn’t available after I paid—that’s not fair to me.
Plus, I could barely understand the customer service guy’s English, and he kept coughing the whole time. I honestly felt like telling him to go book an appointment himself and get that cough checked out. Wouldn’t be surprised if he can’t even find a decent doctor on this crappy platform either. If anyone from your site’s management sees this, keep the $9—I’ll consider it a donation to that guy so he can go see a doctor. Hope he actually uses it to get checked out!
9 de junio de 2025
Opinión espontánea
Respuesta de Dr.Galen - Online Health Consultation
We’re genuinely sorry to hear about your recent experience and appreciate you taking the time to share your feedback.
We understand how disappointing this must have been. The doctor’s availability should have been made clearer before payment, and we truly regret the confusion. Sometimes, the availability shown may not reflect real-time updates, especially for highly requested doctors with long waiting times. We offered an alternative to avoid further delay, but we respect your decision and understand your frustration.
We’ve also taken note of your feedback regarding the customer support interaction and will be addressing it seriously to ensure a better experience for all users going forward.
As we could not meet your expectations, we have processed a full refund as a goodwill gesture. The confirmation has been sent to your email, and we hope this helps in some way.
Respuesta de Dr.Galen - Online Health Consultation
Thank you for your feedback, Dr. Mageswaran! We’re glad to hear you had a nice experience. We appreciate your support and look forward to continuing to work with you.
Respuesta de Dr.Galen - Online Health Consultation
Thank you for your feedback, Dr. Amar. We're truly glad to hear that everything is in the best order. Your continued support and professionalism mean a lot to us. It's always a pleasure working with you, and we’re here anytime you need anything.
Well,haven’t had too many experiences, but it was fast (that is good), I got support, was clear
Well, it was fast (which is good), clear, good support, doctor was friendly and explained clearly everything was good
6 de junio de 2025
Opinión espontánea
Respuesta de Dr.Galen - Online Health Consultation
Thank you so much for the kind words, Dr. Carlos René Bello Rendón! It truly means a lot to us. We're so happy to hear that you felt supported and well taken care of. Patients remember not just what was said, but how they were made to feel and you've clearly made a lasting impression.
Your kindness, clarity, and friendly approach are exactly what patients need. Thank you for being the kind of doctor who brings both knowledge and comfort into every conversation.
We’re grateful to have you with us.
Asked to be seen due to horrible pain…
Asked to be seen due to horrible pain and spasms due to herniated disc and in acute pain while traveling and being re injured here in Albania. Was met with useless prescriptions. No help whatsoever. Being told to take meds completely unrelated to my condition like antibiotics and nasal sprays for sinus problems??? This practice took $45 to run me in circles of nonsensical care for over 2 hours. One of the worst medical experiences I have ever had in my life. I even provided paperwork of my diagnosis of the herniation. They told me to take herbs! I cannot warn you enough to stay away from this practice that will take your money and offer nothing that you cannot get yourself over the counter in a pharmacy. They refuse to refund me. Promised a doctor visit to help and then bailed on that idea. It was a measure of unprofessionalism and frustration that left me in tears in an already fatigued and painful state of being. I’m disgusted and deeply regret wasting my money and hours of my time. Not to mention the worsening of my mental state while seeking relief and being met with this joke of a substitute for help.
3 de junio de 2025
Opinión espontánea
Respuesta de Dr.Galen - Online Health Consultation
Thank you for your feedback, and we're sorry to hear about your experience.
We would like to clarify that during your consultation, controlled medications were requested. However, as per Albania’s medical regulations, and for safety and legal reasons, our doctors are not permitted to prescribe controlled substances beyond what is allowed locally. This is not a matter of unwillingness, but strict regulatory compliance.
Also, please note that the fee charged was $35, not $45. Our team dedicated extra time to assist you and followed up with care.
We understand your frustration, but the doctor’s decisions were based on your condition and what could legally be prescribed. If you need further help within these guidelines, we’re here for you.
Friendly and great communication
Friendly and great communication, super responsive and helped me with the prescription that I needed today
2 de junio de 2025
Opinión espontánea
Respuesta de Dr.Galen - Online Health Consultation
Thank you for your kind review, Marlena. We’re pleased to hear that you found our team friendly and communicative. Helping you with your prescription needs efficiently is always our goal.
Very fast and easy to deal with.
Very fast and easy to deal with.
31 de mayo de 2025
Opinión espontánea
Respuesta de Dr.Galen - Online Health Consultation
Dear Terry, Thank you for your feedback. We’re glad you found the process fast and easy.
You can not trust this company
You can not trust this company. They have me listed as a provider and charge 9$ for arranging a telehealth appointment with me. SCAM!!!
29 de mayo de 2025
Opinión espontánea
Respuesta de Dr.Galen - Online Health Consultation
We would like to clarify that we are freely promoting your practice and referring patients to you at no cost to you. Patients pay your consultation fee directly to you at your clinic or through your preferred method.
The $9 mentioned on our platform is clearly labeled as a concierge fee, which is for assisting the patient in locating your practice and arranging an appointment. We always obtain proper consent from the patient for this fee, and many patients actually prefer this service for the convenience it provides.
Our goal is to support both patients and providers by making the process smoother, never to mislead or misrepresent.
If you still wish to have your profile removed, please share your full name and specialty, and we will remove it promptly.
Above and beyond
The support team was very helpful in connecting me with the correct doctor for the correct need. She walked me through the entire process, waited until I had completed everything before leaving, was thorough, knew her job incredibly well, and was professional, understanding and kind. Annie did an amazing job and chose a doctor who she communicated the concerns to and was prompt in his help.
27 de mayo de 2025
Opinión espontánea
Respuesta de Dr.Galen - Online Health Consultation
Thank you so much for your kind and detailed feedback, Jennifer! Connecting you with the right doctor and ensuring your concerns were clearly communicated is exactly what we aim for. We truly appreciate your trust and look forward to being here for you whenever you need us again.
A comforting experience
Dr Prunell was empathetic and professional. He treated my ailments with respect and without judgment, qualities difficult to find in a doctor (especially abroad). The process for the online visit was straight forward and the visit began promptly at the scheduled time. Thank you to Annie for your help in scheduling and communication.
26 de mayo de 2025
Opinión espontánea
Respuesta de Dr.Galen - Online Health Consultation
Thank you for sharing your experience, Mark! We're so pleased Dr. Prunell was able to provide compassionate and professional care that made you feel respected. We’re also glad our process was clear and timely.
very easy to book a doctor
very easy to book a doctor. great attention and follow up!
21 de mayo de 2025
Opinión espontánea
Respuesta de Dr.Galen - Online Health Consultation
Thank you so much, Joseph! We’re really glad you found booking easy and felt well cared for. Your comfort and follow-up are super important to us.
Thanks Dr Nieh
Thank u to customer service and Dr Nieh for speedy response and helpful advise during the consultation!
19 de mayo de 2025
Opinión espontánea
Respuesta de Dr.Galen - Online Health Consultation
Thank you for your wonderful feedback, Lina! We're glad Dr. Nieh and our team could provide you with quick and helpful support. Your trust means a lot to us, and we’re here anytime you need assistance. Take care!
One of the great consultation companies
One of the great consultation companies
19 de mayo de 2025
Opinión espontánea
Respuesta de Dr.Galen - Online Health Consultation
Thank you so much, Dr. George! We’re really proud to have doctors like you as part of our team. Your trust and support mean a lot to us.
Best Telehealth
Wow an amazing Service. I work remote could not take off work had pink eye. The chat was so friendly and fast. Thank you Dr Muhammad Usman this service is amazing Annie Shook your the best in customer service
15 de mayo de 2025
Opinión espontánea
Respuesta de Dr.Galen - Online Health Consultation
Thank you so much for your kind words, Ana! We're truly touched to hear that our service made a difference during your time of need. We understand how tough it can be to balance work and health, especially when working remotely and we're so glad you felt supported.
Very informative and helpful good…
Very informative and helpful good communication would recommend to anyone...
14 de mayo de 2025
Opinión espontánea
Respuesta de Dr.Galen - Online Health Consultation
Dear Sheila, Thank you so much for your kind words! We're truly grateful for your trust and recommendation.
Knowing that you found our service informative, helpful, and easy to communicate with means everything to us.
Wishing you continued health and happiness!
Great tele-health service
The customer service representative are actual people, not Ai. They are very diligent, patient, and helpful. You get connected with the right doctor in a matter of minutes.
They listen to you and take your request into account. They don't dismiss you.
13 de mayo de 2025
Opinión espontánea
Respuesta de Dr.Galen - Online Health Consultation
Thank you so much for this thoughtful review. We're really glad you felt heard and supported that's exactly what we aim for.
Our customer support team puts in the effort to treat every person with care and respect, and it means a lot to know that it made a difference for you.
Fast appointment and great customer…
Fast appointment and great customer support.
12 de mayo de 2025
Opinión espontánea
Respuesta de Dr.Galen - Online Health Consultation
We really appreciate you taking the time to share this! Fast appointments and supportive service are what we commit for, so it’s great to know we hit the mark for you. Thanks for choosing us, we’re here whenever you need.
Great help
This is a great assist to help. It was a great experienc.
10 de mayo de 2025
Opinión espontánea
Respuesta de Dr.Galen - Online Health Consultation
Dear Julie, Thank you so much for the 5-star rating! We’re Grateful to hear you had a great experience and that we could assist you. Your support means a lot to us!
Incorrect information
This site is listing our provider(s) without their consent and also lists services that they do not provide.
8 de mayo de 2025
Opinión espontánea
Respuesta de Dr.Galen - Online Health Consultation
We appreciate the opportunity to clarify. Our intention is to freely promote doctor's practices through our listings to help patients easily find and learn about your services and expertise. This is done as a supportive gesture at no cost, aimed at enhancing visibility for doctors while providing valuable information to patients. We are committed to ensuring that all information is as accurate and up-to-date as possible, with the ultimate goal of facilitating better connections between patients and healthcare professionals. We welcome any specific concerns you may have so we can address them promptly.
very good customer service
very good customer service and they responded quickly to messages, the doctor was also nice
1 de mayo de 2025
Opinión espontánea
Respuesta de Dr.Galen - Online Health Consultation
Awesome! We're so pleased you experienced both excellent customer service with speedy replies and a nice doctor.
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