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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I have been shopping with Dr Sam’s for several years now. I have a subscription for my regular cleanser and moisturiser (which keep my skin stable and calm), but also regularly buy other products lik... Ver más

Valorada con 5 estrellas sobre 5

I have been using Dr Sam products for some time and find them truly amazing. My last order was apparently lost in the post but the guys at Dr Sam immediately fast tracked a replacement as they knew I... Ver más

Valorada con 5 estrellas sobre 5

In Providence, a note to express my thanks to Derek and Camillia. They epitomise the stellar standards that the Dr Sam team set in both service and product expectations. Thank you so much for the cour... Ver más

Valorada con 5 estrellas sobre 5

Excellent service from Customer service! My radiance kit hadn’t been sent for some reason. I emailed CS and by return, it was sent and I received following day! Many thanks

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4,7

Excelente

TrustScore: 4.5 sobre 5

806 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 63% de las opiniones negativas

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4,7

Todas las opiniones

(806)

277 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Dr Sam’s has truly changed my life

Dr Sam’s has truly changed my life. I’ve gone from heavy duty antibiotics (tablet and topical) to control rosacea to being completely antibiotic free. The website is so easy to use and points really do mean prizes! I would highly recommend checking it out.

6 de febrero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Recommend!

Ordered already couple of times from Dr Sam's website. Very fast delivery, perfect package. I really like her's products, I have very sensitive, rosacea prone skin. Also with order I always got 2 free sample and with second order mini size of retinol serum to try. Definitely recommend.

7 de febrero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great customer service

Great customer service - a welcome gift code did not work on my order but they kindly posted the gift separately. Very quick and efficient!

3 de febrero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Very good quality and service

I have been purchasing since 2022 from Dr Sam's and all I have to say is that the products I have bought literally changed my skin. The service is also exceptional.

2 de febrero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

I had signed up to Dr Sam's…

I had signed up to Dr Sam's subscription service and found that two out of the three products were not suitable for my skin. I contacted their Customer Service and had the most wonderful support and advice in what products would be more beneficial. I felt really supported and valued as a customer. Excellent service. Many thanks!

26 de enero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amazing products and great results

Amazing products. Love all of them I have tried so far although the hand cream is to drying for me. I can honestly say I have never had so many compliments of my 53 year old me only looking 47-48 years old - I will take that! The cleanser in particular is great value and lasts months. I would love them to bring out a neck firming product and sure the demand would be out there. .

14 de enero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fantastic products

Fantastic products, simple line with simple yet effective ingredients. My skin has LOVED these products and just recently brought more to trial. Fantastic customer service, quick and prompt and super friendly. Can not recommend highly enough!

28 de enero de 2026
Opinión espontánea
Valorada con 2 estrellas sobre 5

I’ve got a number of issues:

I’ve got a number of issues:
- subscription model tempts you to purchase, but if the product(s) don’t suit you there is no way to cancel. I’d advise anyone who isn’t sure to not be tempted and try smaller sizes first (if available)
- products are expensive even by comparison to mid-range premium brands, £50 for a tube of moisturiser is a lot
- packaging is wasteful and doesn’t seem to scale to size of product

28 de enero de 2026
Opinión espontánea
Logotipo de Dr Sam's

Respuesta de Dr Sam's

Thank you for taking the time to share your thoughts, your feedback is genuinely valued and has been passed on to the relevant teams, including your comments regarding packaging.

Regarding subscriptions, there is a minimum three payment cycle commitment, which is detailed on the product page and at checkout. We appreciate you highlighting this, as it helps us ensure this information is as clear as possible for future customers.

For those wanting to explore our range first, we offer minis within our Flawless Radiance Kit and Flawless Clarity Kit, which contain our core products alongside a different selection of actives in each Kit.

Our formulations are carefully developed using high quality ingredients designed to deliver results for all skin types and concerns. We understand that premium skincare is an investment, and we are always working to ensure the experience matches the quality of the products themselves.

We would love the opportunity to look into your subscription and see how we can help. Please do get in touch with us at hello@drsambunting.com and our Customer Service team will be happy to assist.

Valorada con 5 estrellas sobre 5

Amazing customer service

Amazing customer service. I had a problem with the pump on my cleanser and they replaced it straight away. I’ve been using their products for almost a year now and I’m so happy, they’ve transformed my skin.

27 de enero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

My own skin but better!

I’ve been using Dr Sam’s since mid December & have really noticed a brightness & freshness to my skin plus drastically reduced redness that has given me the confidence to go bare faced most days. I tried a slightly different product than my routine recommended - to give it a try. My skin instantly told me it didn’t like it & so I contacted the Customer Service Team who were amazing 5*. They listened to how my skin reacted & issued a refund immediately. They also amended my subscription. I’ll definitely be continuing with my Flawless Cleanser, Intense Moisturiser & Brightly Serum. My skin loves it.

22 de enero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amazing customer service

Amazing customer service! I order Dr Sam’s products regularly. I have never experienced any issues until today when my order arrived damaged in transit. I contacted customer service and they helped me, they sent me a replacement order with no additional cost. I love their products and I will happily come back

22 de enero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

A fab site

A fab site! The products actually work, and have helped my skin no end! Although not cheap, products are good quality and only a little is used each time so they last a while!

Very speedy shipping, excellent service. Highly recommended ⭐️⭐️⭐️⭐️⭐️

21 de enero de 2026
Opinión espontánea

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