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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I have been shopping with Dr Sam’s for several years now. I have a subscription for my regular cleanser and moisturiser (which keep my skin stable and calm), but also regularly buy other products lik... Ver más

Valorada con 5 estrellas sobre 5

I have been using Dr Sam products for some time and find them truly amazing. My last order was apparently lost in the post but the guys at Dr Sam immediately fast tracked a replacement as they knew I... Ver más

Valorada con 5 estrellas sobre 5

In Providence, a note to express my thanks to Derek and Camillia. They epitomise the stellar standards that the Dr Sam team set in both service and product expectations. Thank you so much for the cour... Ver más

Valorada con 5 estrellas sobre 5

Excellent service from Customer service! My radiance kit hadn’t been sent for some reason. I emailed CS and by return, it was sent and I received following day! Many thanks

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4,7

Excelente

TrustScore: 4.5 sobre 5

806 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 63% de las opiniones negativas

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4,7

Todas las opiniones

(806)

277 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

I love this brand!

I love this brand and I truly won't use another cleanser as this has helped repair my skin barrier and reduce acne. I have sensitive skin and have been looking for the right brand that won't aggravate it for years and Dr. Sam's is perfect. I also received some amazing customer care from the team from Samantha. So reassuring when a brand has real humans on the team and cares for their customers. Thank you!

17 de marzo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Customer Services

The Customer Services team were amazing. They were prompt in replying and very helpful and resolved the problem immediately.

18 de marzo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

My favourite skincare + great customer service

My go to skincare now and I don’t think I will go back. I’m 28 and suffered from breakouts due to Australians hard water, but the cleanser and moisturiser is helping me maintain my skin being clear.

Customer service is also great! I’m on the subscription now but due to some unexpected financial difficulty, they have managed to update my next billing/ shipping to my chosen date. I have only had my first delivery on the cycle that is outlined when signing up for the subscription, so wasn’t sure if they’d do that. Luckily they were really helpful and accommodated my needs☺️

17 de marzo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

It’s great!

The website is informative and easy to navigate. Everything is explained clearly and I felt I could put trust in the products and they didn’t disappoint. I love the cleanser I feel it’s really helped get stubborn oils out my skin in a gentle way. On my second bottle now.

16 de marzo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Straightforward web site

Straightforward web site. Lots of product information to help you choose. Customer kept fully updated with order status and delivery.

12 de marzo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

I have always had a great experience…

I have always had a great experience with customer care, I can email them knowing I get a response right away from someone and they are always willing to help with any concerns or questions I might have. I've had to reach out a few times already for random questions like shipping and recurring orders that I have pushed back or needed to expedite and so far they always help me and have great insights. Very friendly and professional customer care. Not to mention I love the products and quality.

5 de marzo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

The website is incredibly easy to…

The website is incredibly easy to navigate around with detailed information about each product.
It is also great that you can review your order prior to purchasing to make sure you have added the correct items into your basket.
The whole shopping experience is easy and quick.
On the delivery side, this is via Royal Mail, which is always my preferred choice as items are delivered on time, and in addition you are able to easily track via the email which Dr Sam's sends when the items are shipped.

10 de marzo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Please try dr Sam's products Best…

Please try dr Sam's products Best products best customer services i am using whole range of dr Sam's cleanser,actives, moisturizer,micellar water,pads,sun screen and revival mask and a big thank you to SAMANTHA you are a star

12 de marzo de 2026
Opinión espontánea
Valorada con 2 estrellas sobre 5

Used cleanser and NAD+ moisturiser.

Used cleanser and NAD+ moisturiser.
Alright products, didn't notice they caused any additional breakouts, but didn't see much improvement either with dry skin, texture, acne reduction.

My skin continued to have it's fluctuations throughout 2 moisturisers and 1 cleanser, had good and bad weeks, irrespective of the products.

Packaging is absolutely miserable on both products. You have around 15% of cleanser stuck on the bottom and sides, as it is thick you can't really pump it out unless you add water, which is not too bad. Moisturiser packaging is the worst, as you get closer to finishing product, no matter how slow and gently you squeeze, the cream just splatters and too much product comes out. I wasted so much product, it is very annoying as it is already too expensive for what it is.

10 de marzo de 2026
Opinión espontánea
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Respuesta de Dr Sam's

Thank you for taking the time to share such detailed feedback, Ivana. We're glad to hear the cleanser worked gently for your skin, and we genuinely appreciate you giving the range a thorough try.
We hear your frustration around packaging, and this is exactly the kind of feedback we share directly with our team. It matters to us that the experience of using our products feels as good as the formulas themselves.
Skin results can vary a great deal depending on the routine as a whole, and we understand that for you, the range simply didn't deliver what you were looking for. We wish you well on your skin journey and are grateful for your honest review.

Valorada con 5 estrellas sobre 5

I have been using the Flawless Intense…

I have been using the Flawless Intense moisturiser and Flawless cleanser for the last six months, these products are truly amazing for my skin!!! After suffering with severe dry flaky skin that was also very angry, red and reactive when using numerous other brands on the market, Dr Sam Bunting is the only brand that has calmed my skin! My once reactive, dry, eczema prone skin has been so so normal and clear whilst feeling smooth, soft and hydrated!
I highly recommend these two products.

9 de marzo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

The best skincare brand

I have been using Dr Sam products for well over 6 years now, and I truly would never use anything else for my skin care. I used to breakout but I can use all of these products without any issues. I bought the flawless moisturiser, it has a lovely consistency, gives a really nice glow to the skin without being greasy. I love that you get free samples with your purchases, I got the gossamer tint 02, and now I’m about to order a full size. I honestly recommend this brand to everyone. Fast delivery, I ordered Thursday evening and it arrived Saturday morning. Thank you as always

7 de marzo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

My adventure with order #S868637

I made an order (#S868637) from Italy, this site dispatch from UK but they pay in advance custom fees and duties, so there is not additional costs for us (the customers). In my experience the shipping took long, around 10 days and i had severe problems with the exchange between EVRI courier and the local partner courier (GLS Italy), but i would like to mention that Samantha from Dr. Sam customer service provided an excellent customer service, kept up with me, assisted me and was always prompt and quick to respond. The hassle i had was purely with the horrible courier (both EVRI and GLS Italy) the brand itself is a good brand with a 5 stars customer service. Would buy from them again and would recommend to everyone to do so.

22 de febrero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amazing products. Great staff.

I have been a customer of Dr Sam’s for a few years, on multiple regular subscriptions of their products. I had some issues with one of their new product so I reached out as asked for advice. As always, staff were amazing. I was assisted by Sam this time. I couldn't fault thus company. Great products, amazing staff. Customer satisfaction is one of their outmost priority. Thank you again Sam.

4 de marzo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Dr Sam’s is amazing

Dr Sam’s has amazing, quick, customer service. They immediately responded and helped solve my problem. I also loved their face wash and acne treatment. It honestly helped my acne so much. 10/10 would recommend.

2 de marzo de 2026
Opinión espontánea

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