druidsgolf.uk Opiniones 388

Their customer service is so bad, literally non existent, after no response on any platform. I found an ex druids employee on LinkedIn, he kindly offered to contact their customer service "team". Have you ever heard of such a debacle. Utterly embarrassing. Still waiting to hear from the boss Lewis Jones. Oh yes, and still no ambassador pack. Do yourself a favour avoid. #DruidsDissapoint

Only giving a 1 star as there isn’t an option to choose 0. Ordered 2 Polo Shirts and a pair of Shorts on 15/8. I was sent 3 belts. When I contacted, I was told my correct order had been dispatched. A week later still had not arrived. When I complained again, I was told I would have to return items to generate a new order, why tell me lies then? It’s now 11/9 , still not received correct order. Contacted them again and the tracking link states items sitting in Bathgate Royal Mail sorting office since 4/9, really, sounds like bu*****t to me. Going to contact my bank to get my money back, absolute nonsense of a company.

Unfortunately my whole experience seems to be similar to others so be warned. Web site and options of clothing against price and offers is exceptional. They take your funds, give you hope of goods turning up in 3 working days, then when you ask them for an update they say that a warehouse location has taken place and bear with them. Then when you re-chase for an update they inform you that 7 of the 11 items are no longer available and just go back online and reselect. I informed them I wanted a refund or will seek to reclaim via bank, they didn't reply. Once I initiated the refund through the bank they miraculously contacted me to stop this process and they would refund, why anyone else would accept this i question. Today I now have my bank informing me that Druids are contesting this request via the bank which I find as a disgusting approach of any company. This company is an utter joke when simple things are happening for them and all the way through my journey they have been polite but appalling. If they had a warehouse move planned then why not inform people on the Web site and why when they accept your order is 60% of it not available and finally why can't they just return my money to the bank.

How what was a great company has grown too fast and dropped the ball.
Order placed 14 Aug, excuse after excuse. Dispatched 20th Aug but never received by the shipper. Will not refund after numerous attempts, then lo and behold today it’s on its way. It won’t turn up just another game they’re playing.
Never done this before but be warned, if you order you may get lucky, my feeling is you won’t, then good look. No customer service at all

This is a follow on from previous review. I eventually got a refund for my top I ordered after a month. But paying the £5.99 postage and packing fee obviously doesn't matter because not given that back even though nothing delivered. I ordered quite a lot of golf stuff but I have got to say I will never order from druids again. They are the worst company I have dealt with on ordering anything not just golf clothes horrendous company.

Don’t bother with Druids. They advertise themselves as a great company on social media when in reality they take your money and run. I paid for express delivery and almost a week later it’s not even been dispatched. After looking at reviews on here I can see it’s unlikely I’ll get them anytime soon if at all.

I placed an order directly with Druids and upgraded to next day delivery. 6 days later I had not received my order or anything telling me that it had been dispatched. I emailed to find out what was going on and received a response stating that I might get it this week, possibly next with no reference to the fact that I'd paid for next day delivery. I have also been advised that one of the items I ordered was out of stock so they would be refunding some of the money I paid despite it being in stock when I ordered.
I have now asked for a full refund. Lets see how long that takes if I get it at all.
Do not use this company.

I placed an order on the launch day for their Ladies Golf rang, paid £6.99 for delivery, 3 weeks later and after numerous e mails the goods arrived. The trousers were inferior Chinese sized with poor quality zip. Had to return these and charged £2.99 for the pleasure which isn't even refunded, the package was tracked and received on 26/8 after again numerous e mails and assurances a refund would be received by 5/9. Well now 9/9 and the money has finally been repeated. This must be one of the worst companies I have ever dealt with and needless to say will never order anything again from them

I’m a very disappointed customer and honestly unsure if I’ll be returning to this site. I waited nearly a month for my order to arrive, only to find that two items were missing items I was still charged for. Not only is this frustrating, but I feel it’s important to warn others who may be considering ordering here. On top of that, the communication throughout the whole process was poor, especially when I was chasing updates about my order. I will be requesting a refund for the missing items or, alternatively, for the correct items to be sent out.

Without a doubt the worst company I’ve dealt with in terms of customer service and ensuring customer satisfaction. Still waiting on items ordered 4th August. Lots of mistruths told along the way. Actually don’t have the energy to go into it. I’ve already forwarded the long email trail Fao customer service and rashid as stated in replies to other negative reviews. Let’s see if this helps me get my money back for items no longer needed as I had to purchase elsewhere for a birthday on August 18th.

Appalling. Used 24hr delivery and it still hasn’t been delivered 2 weeks later. Customers service is some of the worst I’ve ever dealt with. Takes 3 days to respond (you can’t phone them) but can’t give any answers when they do.

Order placed on 1st September & paid for 24 hour dispatch which failed to materialise, eventually advised if I had not received the order by 15th September to contact them! Now emailed for a full refund, I wait to see what happens next

I've ordered clothes for well over a year and the quality is excellent for the price. Returns have been dealt with well and never had a problem with delivery.

Avoid this company they will take your money not send your order and ignore you, tried online email insta Facebook not a single reply, I have emailed ceo now to try get my money back!

Awful company, order placed a week ago and still not despatched despite paying for the next day delivery service.

Every time you attempt to chase the order, you are met with an AI generated rubbish response about a warehouse relocation that actually happened months ago.

I highly doubt I will ever receive a refund for this order.

Do not order from this company, seriously.

I wanted to write a positive review as I have ordered and received several orders from Druids which have been value for money and delivered . However, my last order placed over a week ago has not arrived. It is being delivered by Evri which is notorious in our area to be poor. My beef is the lack of communication with Druid that is available to inform them that the courier they are using is letting them down . I have messaged them but have had no response. At the moment they have my money but I don’t have any goods

Do not order from this company, they are truly awful. I placed an order on 18/08/25 and payed the extra for delivery between 2-4 days. I am now 16 days post order and I am yet to receive my items. I have raised several requests for my order to be cancelled and to be reimbursed my money however I am met with an AI generated automated response via the online web chat that does not address my issue or acknowledge my request. I have also sent an email to the account listed on the website however I am yet to receive a response. Customer service is a shambles and so is the reassurance of a prompt delivery. My only conclusion is that this company is a scam and out to take your money and your items never to turn up. Please do not fall for it as I have and spend your money at a more reputable and trusted brand.

WRITE YOUR REVIEW ON DRUIDS AS WELL
Diabolical customer service AVOID at all costs

Do not order from this company. Ordered 20th aug, paid £6.99 for next day delivery. No tracking number or delivery. Requested to cancel order numerous times but ignored. Received email saying it was with Evri but delayed, on 25th August, but still no tracking and no delivery. Apparently it's being sent by Evri 2 day delivery. Today is 10th September and still no delivery. Online/distance selling rules say I should get a refund if requested; which I requested on 22nd August. Absolute scam.
Update - got in touch with my bank last month who gave me my money back. Today, 8th October, I received a message from Evri saying I'd told Druids I hadn't received my order! I did no such thing. I've never received any communication from either Druids or Evri to say the order was even out for delivery, just it was delayed. That's a hell of a delay! Still trying to scam me.

Costumer service is a disgrace !!! 22 days I waited for my order before cancelling it !! Messaged them several times with an automated reply with the same message !!! They advertise on every platform looking like a good company but they are very very poor !! Will never order anything again !