druidsgolf.uk Opiniones 388

Placed my order April 29th.
They took my money and haven’t do anything to ship it. Supposed to be 2-3 days, it’s been a week of trying to contact them to no answer or any support at all.

Like everyone else, placed order April 23rd and nothing. No response to email, or socials. There is no live chat or contact number.
Do not order from them. Something has gone wrong big time and they don't have the guts to tell anyone but still take your money.

**DONT ORDER** Iv previously used Druids but looks like they’re in trouble. Ordered start of April and nothing received. They’ve turned off all ways to contact.

See Trust Pilot with hundreds in same position.

Zero contact from druids at all, live chat doesn’t exist, I needed to amend my two orders with them and zero response.

I then cancelled the orders via all emails possible and Daniel. Plus via their socials…still zero contact.

I have never ever come across a worse company and customer service. I hear good things about the products, when they arrive…

Cancel an order, zero replies, no updates, finally after 10 emails. Multiple messages on Facebook as their instagram isn’t accepting messages and one of their emails isn’t monitored.

Finally get a response from Facebook apologising and letting me know they’re looking into the problem and will come back to me via my email sent…since that message still zero response.

If you want to throw your money away I’d suggested setting it on fire as that would be more appealing that trying to deal with this ghost company.

Do not go near druids golf. Awful awful awful

This Company doesn’t even deserve a one star but couldn’t write this without clicking it. Order placed on 17th April for 8 items, two items arrived a few days later, since then nothing. I have tried to phone them on their customer service number of 07749 174182 but every time, no matter what time you try, hours of opening apparently are 08:30-16:30, you get an answer machine which asks you to leave a message or to email them on their tickets email (sorry was not allowed to enter full email address)I have left several voicemail messages and sent two emails to which I have had ZERO response.

Apparently there is also a live chat, THERE IS NOT!!!!! You can enter your order number in a chat box to get a generic response that tells you nothing on your order.

This is our second order from Druids, first one we had no problems with and did not need to return anything so no need to contact them which is just as well as would still probably be waiting to speak to someone 2 months later.

I think the Customer Service from
This company is absolutely shocking and that’s putting it mildly. On completion of this review I will be contacting my credit card company to cancel payment and will not be ordering from them again 😡

Ordered 2 pairs of Clima shorts, but no invoice or PO...after 10days to deliver they are too tight ...asked for a refund via email. No reply on contact from the company.
Website says you will receive credit note. Thats no good to me when I want a full refund to buy elsewhere. Thats if I ever get a refund.

No customer service. Got a wrong shirt in my order. Cannot get a refund or in touch with anyone to correct my order.

Ordered ambassador pack on the 18 th april paid for delivery . Order confirmation saying they will inform me on dispatch. This was for my sons bday 1st of May. Sent multiple emails some to tickets some to guessing a line manager that they give you the email of . No response whatsoever. Go on there druids Web site and it says unforfilled go on customer service live chat just shows a waving hand . Go on search order doesn't exist . This company used to be really good but not anymore . No way of contacting anyone as they don't give you a contact number . Reviews on here are shocking all mostly one star even then some say they didn't want to give one star . Will never use again had to contact credit card company that have said they will contact druids themselves. But had a refund off them . So many not lucky enough to get a refund . When you create a ticket you get a email that says someone will reply within 24 hours that's was 26 hours ago . Not holding my breath . How's this company gone that bad . Wise I could give no stars . But this company will fold due to poor customer services. People pay extra to have it delivered quickly and promptly not find out from several reviews that we won't receive item n lucky yo receive money back . Shocking

Still waiting for my order. There is no way of contacting customer support. The live chat function does not work and you can’t contact them through socials. You also can’t email them, despite it saying on the order confirmation, “If you have any questions, reply to this email” I really like the quality of druids but not being able to contact anyone is extremely frustrating!

I need to return items - no paperwork came with order. Their 'returns portal' is not working. I've sent several emails without any replies. I am about to contact my credit card company to get them to seek a refund.

Order Number DR904426 I ordered items on the 12th April in time for my husbands birthday on the 1st MAY, I am still waiting for these but they have taken the money out of my bank which I will be doing a chargeback via my bank. Disgusting that there is no telephone number to contact them on or chat line or email address, I even checked my order status which showed my order as incomplete and to press the track your parcel which I did and it took me to the shopping page! companies should not be allowed to set up unless they offer this feature which allows us the customer to contact them. DISGUSTING CUSTOMER SERVICE will never use them again and I will be passing on this info on social media and other platforms to get the message across!!!!!

After finally getting my delivery 2 weeks after the original expected delivery date needed to return a couple of items. Got the label through from Druids no problem however since then no contact.

No way of getting in touch with them as the chat on the website must be disabled as looking at the reviews on here they must be too scared to open it up.

An update 030525 - Finally managed to contact the customer service team and they sent through a gift card for the refund. At this stage dealing with Druids rather unsurprisingly it doesn't work so back on the never ending treadmill of trying to get it sorted.

Me and my friends ordered clothes at the same time. He’s arrived in 5 days mine is still yet to be shipped to evri. It’s been over a week. No way of contacting them. My order number is #DR926649. If someone could give me how they contacted them I’d appreciate it massively

Please purchase from somewhere else, they won't send the items and simply offer you store credit as compensation. AVOID.

If I could leave zero I would. Copy of my email that they don’t even monitor attached.
How has this taken 9 days to process?

These were Birthday presents for my son’s 30th today. I had to drive 20 miles after work last night to drop an Amazon voucher instead. Very poor show.

And I still don’t have it yet.

This was my second purchase, bad enough you charge £6 delivery when others manage almost next day free.

There won’t be a third order.

Steve Heil

Order. H041ZA0006163748

Ordered items from their website order no. DR923062 and have had 0 contact from them, their live chat and contact us link on the website doesn't work, the email they tell you to email in the order autoresponder comes back with a reply saying unmonitored.

No telephone number nothing, terrible

Ordered from their site on the 10th April and still not received any goods, money has been taken from account. tried to contact them via email and chat but nothing apart from stupid AI MESSAGES
DO NOT ORDER FROM THEM SCAM
ORDER DR900182

DO NOT ORDER ANYTHING FROM Durids Golf. Some of the items I ordered have arrived the rest are missing. There is no way to contact the company including the 'live chat' feature which appears to have been turned off on the website. The sizing of the items I have received is terrible and I need to return them but it is impossible to do this or even sort out an exchange. Avoid this company at all costs.

Terrible customer services and shouldn’t be allowing new orders if they can’t fulfil the existing ones.

Ordered on 10th April and received an order confirmation. 2-3 day delivery selected yet no updates from the date of order to 23rd April.

Marketing team are pushing email offers regularly but have no mechanism to respond to existing orders, shocking service.

No contact email, no contact number and the automated functions on the website do not work. Would avoid at all costs. Will have to request a refund via my bank.

Ordered 3 items, paid extra for 1- 2 day delivery. 2 of the items arrived 15 days after my order was received, still waiting for the 3rd item nearly a month on! No response from the customer service. Will never use this company again.