I’m Steve Begley had one of your guys here to repair a spring that had come away what a fanatic job he did very respectful and professional well done durrester
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Consulta las opiniones de los clientes
Amanda in customer service was amazing going out her way to help and following everything up in a quick manner. She is an asset to the company and deserves a pay rise! lol
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Just wanted to thank your Service Technician, Robert Green. He came to sort out a problem yesterday with a creaking noise on our Waldorf Sofas and has now solved this for us. We were very impressed wi... Ver más
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I wouldn't recommend your company if you had the last settee available! I'm getting quite used to sitting on the floor after 10months of waiting when I was told 10 weeks and still no sign. Please don'... Ver más
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Información sobre la empresa
Escrito por la empresa
Duresta has made luxurious upholstery since 1938. Every piece of furniture we produce is designed to take pride of place in any home.
Información de contacto
Duresta Upholstery Ltd, Castlewood Business Park, Farmwell Lane, Sutton in Ashfield, NG17 1BX, Nottinghamshire, Reino Unido
- customer.service@duresta.co.uk
- duresta.com
4,4
Excelente
507 opiniones
Ha contestado el 100% de las opiniones negativas
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Excellent Purchase and Service
We purchased a sofa, chair and footstool from Hatters in Bedford which was ex-display. I wanted to register it for the guarantee and Dalya from Duresta was very quick and efficient in enabling me to do this. The quality of the furniture is excellent and it is very comfortable. All in all a good experience.
9 de enero de 2023
Respuesta de Duresta
Hi Debbie, thanks for taking the time to leave us a 5 star review!
We are so pleased to hear that you are happy with your experience with us and the quality and comfortability of your new furniture!
We hope it provides you with many years of long-lasting comfort!
Best wishes
Duresta
Respuesta de Duresta
Hi Caz, thank you for taking the time to leave us a 5 star review.
We are so pleased to hear that you are happy with the design, quality and comfort of your new furniture.
We hope it brings you many years of long lasting comfort.
Best wishes
Duresta
Lovely build quality
Lovely build quality
Downside was the elapsed time between order (April) and delivery (December); somewhat longer than the 25 weeks promised
15 de diciembre de 2022
Respuesta de Duresta
Hi Mike, thank you for taking the time to leave us a 4 star review.
We are so pleased to hear that you are happy with the quality of your new furniture. We do apologise for the delay you experienced, however, hope that it was well worth the wait and provides you with many years of long-lasting comfort.
Best wishes,
Duresta
Reviewing a Duresta Maximus (Luxor)…
Reviewing a Duresta Maximus (Luxor) sofa bought in 1994!
It's survived 2 growing boys (and all their mates ), 2 dogs ( they thought it was a dog bed) and 3 cats and still it looks like new Best ever buy Thank you
27 de diciembre de 2022
Opinión espontánea
Respuesta de Duresta
Hi Sue, thank you for taking the time to leave us a 5 star review.
Thank you for sharing this with us! We are so pleased to hear that your Maximus sofa, from 1994, still looks brand new and has provided your family with years of comfort!
We hope it continues to bring you many more years of joy comfort!
Happy New Year,
Duresta.
Dead seat cushions !
We have two & three seater settees both top of their range. The seat cushions are really bad. They are what is called Dead in upholstery terms.
They no longer recover from being sat on. After a year they were noticeably not recovering. Now after three years they are totally dead and will not recover.
With a long guarantee and a very high cost you'd expect a quality cushion to be in the seat. But this is definitely Not the case.
I am a trained antique upholster
And in Initially at purchase very satisfied. But now. Very very disappointed.
( I became very ill and then covid came and was unable to communicate with Duresta. Medically retired with a rare illness. has not helped
Hence the long gap to this review.)
To Duresta : Thank you for your response but Who do I reply too?
No address or option to reply.
16 de diciembre de 2022
Opinión espontánea
Respuesta de Duresta
Hi Frank, thanks for reaching out to us.
We are so sorry to hear that you have been experiencing issues with your seat cushions. Could I please take your original order number and retailer you purchased your furniture from and I will see if there is anything we can do for you.
Merry Christmas,
Duresta
Great settee I hesitated between 4 and 5 stars…
I hesitated between 4 and 5 stars because it was 10 months from order to delivery but the quality of the sofa makes it 5 stars
1 de noviembre de 2022
Respuesta de Duresta
Hi there. Thank you so much for leaving us a 5 star review!
We are so happy to hear that you are pleased with the quality of your sofa and that is was worth the wait!
We hope it brings you many years of long-lasting comfort.
Best wishes,
Duresta
Very helpful when we viewed this at…
Very helpful when we viewed this at Stokers in Chester. I was so
pleased with the service and knowledge of Duresta I wrote to the director commenting on the staff. The high quality of the sofas is what you would expect from Duresta.
We are so thrilled.
2 de diciembre de 2022
Respuesta de Duresta
Hi Pam, thank you so much for taking the time to leave us a 5 star review!
We are so happy to hear you are pleased with your experience with us and the quality of our furniture.
Best wishes,
Duresta
The furniture is of excellent quality…
The furniture is of excellent quality and very striking furniture in our home with three pieces of furniture being in a different fabric.
3 de diciembre de 2022
Respuesta de Duresta
Hi Jilly, thank you for taking the time to leave us a 5 star-review.
We are so pleased to hear you are happy with the quality and design of your new furniture!
We hope it brings you many years of long-lasting comfort.
Best wishes,
Duresta.
Really high quality furniture
Really high quality furniture. Looks and feels so luxurious and built to last. I ordered my new sofa in early June 2022 and It arrived on the 14th November 2022. Looks like Duresta’s lead times are definitely improving compared to previous reviews.
17 de noviembre de 2022
Respuesta de Duresta
Hi Christopher, thank you for taking the time to leave us a 5-star review!
We are so pleased to hear that you are happy with your new luxurious sofa and your experience with us!
We hope it brings your many years of long-lasting comfort.
Best wishes
Hannah
Purchased my 4 seater settee foot stool…very happy
Purchased my 4 seater settee foot stool and large reading chair by DURESTA Furniture this is the best furniture I have bought excellent quality and craftsmanship statement piece in my home
15 de noviembre de 2022
Respuesta de Duresta
Hi Ronnie, thank you so much for your kind review! We are so happy to hear you are pleased with your 4 seater sofa and footstool.
Best wishes
Hannah
It could be a long time coming!
First of all I should say we are very happy with our new Duresta sofas now we have them, they are a quality product. The reason for 3 stars relates to the length of time we had to wait and the very poor communication. We ordered our sofas in May 2021, they arrived in November 2022, yes you read that correctly. The original expected delivery was September/October 2021, it was then virtually the end of each following month, in March 2022 we were even given a delivery date, only to be informed the day before they wouldn’t be coming. We can’t fault the retailer for their efforts which unfortunately are still ongoing as, after waiting 17 months for the sofas and footstool, the scatter cushions are incorrect. Hopefully this won’t take as long to resolve.
Prepare to be very patient and keep your old sofas until you physically have your new Duresta sofas in your home.
25 de octubre de 2022
Respuesta de Duresta
Hi David and Julie, thank you for reaching out to us.
We are so pleased to hear that you are happy with your new Duresta sofas and the quality.
We can only apologise that you waited such a long time for your furniture and that you were not kept adequately informed. Following this, we are also sorry that you received the incorrect scatter cushions. Please do continue to liaise with your retailer on their delivery.
Best wishes
Hannah
Harvard collection…
We are really pleased with the sofas and the service from the rink out only problem qas it took 36 weeks for delievery. I am assured now it is improving.
14 de julio de 2022
Respuesta de Duresta
Hi Dawn, thank you for reaching out to us.
We are so pleased to hear that you are happy with your Harvard collection. We do apologise for the delay you experienced, we do recognise that our lead times have been longer than normal, but we are glad to hear it was worth the wait!
Best wishes,
Hannah
I recieved my duresta suite over a year…
I recieved my duresta suite over a year ago, I ordered from Haynes furnishes,
The left hand side had a burn on, I’m still waiting replacement.
Springs have gone since I got it and the specialist they sent out first time said no that noise was nothing, that was over10 months ago,
He inspected sofas and said all seat cushions need replacing and the backs and arms. However he came back three months ago with just two seat cushions to replace and said that’s all duresta sent him. He then looked again at the noise from the sofa and undid the underneath and said springs needs to be fixed.
We are now waiting over 4 months for all this to be done.
I will never buy duresta again spending nearly £5.000 on a sofa I believed was quality nothing but stress.
Haynes furniture told the to send all the replacement back Cushings and arms direct to me this has not happened , apparently on their system it was sent out on 7/10 :2022
Come on duresta this can’t be hard to do
I would avoid this company as it’s been nothing but stress for me.
Duresta contact Haynes furnishes to sort this out. The man there who is liasing with you is Carl
1 de diciembre de 2021
Opinión espontánea
Respuesta de Duresta
Hi Jen. Thank you for reaching out to us.
I am so sorry to hear that you have been experiencing issues with your furniture.
Our furniture goes through rigorous quality checks before it is sent out for delivery, so the fact that the quality of your sofa is not to our usual high standards is very disappointing to us.
I will ensure your complaint gets passed on to the relevant team who will liaise with Haynes Furnishes on your behalf, as we are determined to rectify this issue for you. Please advise me of your order number and I will look into this for you.
Best wishes,
Hannah
Beautiful quality suite but more attention to detail required
Ordered a suite and given a lead time of approx 6 months, delivery took 10 months. Beautiful quality suite but the footstool has different colored feet to the settee and reading chair, and also the scatter cushions are a different design to what we ordered. As we paid quite a substantial amount for this, and then waited longer than estimated for delivery, this really should have been picked up before the goods left the factory and the stockist should also have spotted this. I've now rung the stockist who we bought it from 3 times and still have no answer as to when this will be rectified. I appreciate that we should be thankful that we have received our order looking at some of the other reviews, however it would still be nice to receive exactly what we ordered and paid for.
17 de octubre de 2022
Opinión espontánea
Respuesta de Duresta
Hi Diane. Thank you for reaching out to us.
We are sorry to hear that you have had to wait longer than expected for your furniture. We are even more sorry that after your wait it arrived incorrectly.
We completely agree that you should receive exactly what you ordered. I have sent you an email via Trust Pilot to gather some more information. Please can you provide your order number and the stockist from whom you bought your furniture and I will look into this for you?
We do apologise for the inconvenience caused.
Best wishes,
Hannah
Beautiful furniture Beautifuly made
26 de septiembre de 2022
Respuesta de Duresta
Hi Shaun. Thank you so much for taking the time to leave us a 5 star review!
We are so pleased to hear that you are pleased with your beautiful furniture. We hope it brings you many years of long-lasting comfort.
Best wishes
Hannah
Lucas and Duresta a winning combination
bought our furniture from Lucas in Aylesbury. 1st class service and advice. Delivery updates on the day were very accurate, delighted with our sofas, chair and footstool. Comfort and Quality superb. Waited a long time for delivery BUT it was worth the wait!
14 de octubre de 2022
Respuesta de Duresta
Hi Les, thank you so much for taking the time to write us a 5-star review. We are so pleased to hear that you are happy with the delivery service you recieved and with the comfort and quality of your sofas, chair and footstool!
Whilst we are sorry you had to wait a while; we are so happy that they were worth the wait!
We hope they bring you many years of long-lasting comfort.
Best wishes,
Hannah
Respuesta de Duresta
Good morning John,
Thank you for taking the time to leave a review.
We are pleased to hear you are happy with your new furniture and we hope that it brings you many years of comfort and joy.
Many Thanks,
Duresta Care Team
Quality of product appears excellent BUT delivery Times ?????
Quality of product appears excellent, HOWEVER - lead times and due delivery dates need addressing immediately!
23 de septiembre de 2022
Respuesta de Duresta
Good afternoon Paul,
Thank you for taking the time to leave a review.
We would firstly like to apologise for any delays you may have experienced. Due to the unprecedented demand for furniture and the global shortage in raw materials, fabrics, components and labour, our lead times have been impacted.
We are pleased to hear you are happy with the quality of our furniture though and we hope it provides you with many years of joy and comfort.
Many Thanks,
Duresta Care Team
We love our sofas
We love our sofas, they are so comfortable and just what we wanted. We’ve always liked Duresta sofas. They are well made and so comfy. It’s just a shame we had to wait so long for them (7 months!)
16 de septiembre de 2022
Respuesta de Duresta
Good afternoon Kathryn,
Thank you for taking the time to leave a review.
We would firstly like to apologise for any delays you may have experienced. Due to the unprecedented demand for furniture and the global shortage in raw materials, fabrics, components and labour our lead times have been impacted.
We are pleased to hear you are happy with your new furniture though and we hope they provide you with many years of joy and comfort.
Many Thanks,
Duresta Care Team
11 months and still no sofa
After 11 months of waiting for my 2 Duresta sofas, I cancelled the order with the retailer who luckily gave me a no-quibble refund. Something is not quite right with Duresta to be operating so poorly.
14 de septiembre de 2022
Opinión espontánea
Respuesta de Duresta
Hi L March, thank you for reaching out to us.
I am sorry for your experience and that you cancelled your order due to the extended lead time. Whilst we have been working tirelessly to ensure our customers receive their furniture as soon as possible, we understand your frustrations.
Best wishes,
Hannah
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