Duronic Opiniones 1064

Good customer service. Fair price & quick despatch with prompt delivery. Happy Bunny! Ta very much.

I ordered two DM25 heads. They were delivered in a cardboard box without any screws or tools or instructions or packaging.

I bought a DM35 head from them before and that one came with screws and a tool to adjust the tightness.

UPDATE: I contacted Duronic and they asked for a photo. I sent them the photo and they sent me the missing parts within 2 days. Speedy response and resolution. Issue was handled in a professional manner and resolved satisfactorily.

Good hand held torch brighten up dark rooms recommend it to anyone

From the receipt of my request for changing HEPA filters till the end of my request everything was more than excellent!!!! Fast reply, understanding of my request, quick creation of order through Duronic site!!!! Within less than 24 hours everything was settled and waiting for the spare parts!!!! Exceptional customer service!!!!!

Service was quick and reliable and quality of product much better than expected.

Delivered very quickly despite a bank holiday. I wasn’t expecting it so soon because of that. So very pleased with the effort and service to get my purchase quickly through the bank holiday.

I have not opened the packaging yet, but the order was sent super quick time ready for set up and installation. Thank you so far.

If I had known this was a UK company I would not have used them (and I am British), I have, unfortunately, used UK companies in the past and they are all the same, happy to take your money, but any issues and they don't want to know. My heater had legs which could not be attached due to no threads on the screw holes, they don't want to know and called me a liar! And even asked me to submit pics of the tiny screw hole. Contacted them with the pics (best I could get) and no response after 5 days, appaling customer servce. Avoid this corrupt company like the plague!

Ordered at the weekend. Was delivered Monday by tracked delivery. Good product quickly delivered what more can you ask

I needed replacement 800w immersion hand blender unit. Duronic sent me replacement but it was only 350w...barelyblended my lentil soup! I returned it after a bit of emailing to and fro, only for them to return it to me with no explanation. I phoned CS to be told. 'Thats the only one we do' I pointed out wrong wattage to be told 'Im just telling you what I have been told I advised her to tell whoever to learn difference between 350 Watts and 800Watts...and immersion sticks! Now I haveuseless £50 of accessories and no power unit! will not buy this brand again. It was a great wee gadget too :(

Well for a start, the product is fantastic. It feels solid and substantial when unwrapped and the motor's got some real poke - it grinds coffee beans almost instantly. The price is also right and was substantially lower than Amazon, which I didn't expect, to be honest. Apart from that, it shipped to me very promptly and arrived in one piece. Pick the bones out of that!

Amazing from beginning to end. Communication was excellent, very helpful and efficient. Answered my questions immediately, sent me a link, order here in two days. Excellent service.
Thank you so much ☺️
And all Duronic products I’ve ever used are brilliant too😁

Super quick delivery, arrived well packaged and in good order. All seems to be working fine. Bought as an emergency tool should the lights go out. Happy with item and seller. Would recommend.
Many Thanks JD.

Wrote to Duronic weeks ago with a product enquiry to do with a product with non stick plates....I asked about the type of non stick used as some non stick coatings contain potentially harmful chemicals.....I've been patient and received absolutely no response which doesn't bode well for their customer support, so I won't be purchasing their product and they've lost a customer....
I very much doubt they'll respond to my review!!!

I ordered a single desk mount unit as a trial and was genuinely impressed with the product quality – solid, well-made, and exactly what we needed.

Encouraged by this, I emailed to place an order for 35 units for our new office. The response? They asked me what I was looking to order – despite it being clearly referenced in the original message.

I also tried calling the business team several times, but the phone was never answered. For a company selling such a good product, the complete lack of communication and support is incredibly frustrating.

Great product, but the customer service and response times are seriously disappointing – especially when trying to place a fairly straightforward order. A real letdown. My advice - Buy off their amazon store as Amazon looks after you like you should be. Dont buy direct!

Fab piece of kit !!

It was easy to order the parts quick delivery of them too

Ich verstehe nicht wie Menschen hier so gute Bewertungen abgeben können.

Diese Firma sind reine Betrüger.! Nicht nur das Sie nicht zu Ihren schlechten Produkten stehen.
Nein sie zahlen dir auch nicht das gesamte Geld zurück.!
Habe den Versand bereits bezahlt und sie haben mir nocheinmal 11 Euro vom Kaufpreis abgezogen.
Ich würde niemandem empfehlen bei dieser Firma zu bestellen.!
Reine Betrüger Firma einmal bezahlt und du siehst dein gesamtes Geld niewieder wenn du es zurück gibst .!