Duty Refunds Opiniones 

305
TrustScore: 4.5 sobre 5

4,6

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

My whole experience from the start with Duty Refunds was outstanding! They showed professionalism, efficiency, all helping to make the whole process very easy for me. They kept me informed every s... Ver más

Valorada con 5 estrellas sobre 5

I purchased a watch from a Norwegian supplier that turned out to be defective. The price I paid included the import duty, but the refund I was due would exclude this amount. I had almost written the d... Ver más

Valorada con 5 estrellas sobre 5

The service is completely worth the 15% fee. Returned some trainers to Japan after being hit with hefty import fees and so glad I did as duty refunds made the process easy. Communication was great I w... Ver más

Valorada con 5 estrellas sobre 5

Very efficient slick service, kept informed at each stage, dates given for follow ups etc. Only had to supply 3 pieces of info, such an easy process, highly recommend to take the hassle out of duty re... Ver más

Información sobre la empresa

  1. Gestoría
  2. Servicio de declaración de impuestos
  3. Software para la declaración de impuestos

Sobre Duty Refunds

Escrito por la empresa

Duty Refunds helps UK consumers who purchased items from abroad obtain the import VAT and duty refunds if they return goods to the seller.



Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

305 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,6

Todas las opiniones

(305)

6 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Great service

Great service, communication throughout and outcome. Happy with service charge as it saved me so much time and effort dealing directly.

30 de julio de 2023
Valorada con 5 estrellas sobre 5

Duty & taxes paid back

I am very grateful and happy with the result. I was kept well informed and once notification of payment was received, the money had cleared in my account the following day

17 de julio de 2023
Valorada con 1 estrellas sobre 5

The proportion of the money taken by…

The proportion of the money taken by you was far too high.if could have pulled out I would have. It also took too long to process.

9 de julio de 2023
Logotipo de Duty Refunds

Respuesta de Duty Refunds

Hi Phillip, thank you for sharing your experience and we are sorry that refunded amount didn't match your expectations.

To clarify, you paid £44 to FedEx of which £12 was a fee charged by FedEx for their customs clearance services. We were able to reclaim circa £32 from HMRC, and we charged our 15% fee from that refunded amount. We will review our customer communications to ensure that our customers are better informed of the amounts that they would be refunded via our service.

Regarding the length of the refund process, this is unfortunately dependent on HMRC's internal processes, and we are working with them to reduce the time it takes for our customers to receive their refund.

If you would like any further help, please do not hesitate to get in touch with us by email on contact@dutyrefunds.co.uk and our team will be more than happy to assist.

Valorada con 5 estrellas sobre 5

Fantastic experience

Fantastic experience! I was regularly kept up to date with their progress and have now received my refund from HMRC. A process that could have been very time consuming for me, was made very easy. Thank you! Would highly recommend.

28 de junio de 2023
Valorada con 5 estrellas sobre 5

Stress Free Service

Took the stress out of finding and correctly completing the necessary forms to get a rebate, after providing the necessary details. Received regular updates and was refunded before the estimated date. Well worth the 15% fee - would recommend.

26 de junio de 2023
Valorada con 5 estrellas sobre 5

Worth the 15% Fee

After looking at the tax refund process myself and all that was involved the 15% fee Duty refunds take is well worth it. Good looking portal, kept up to date and very fast in transferring the money. Would use again.

27 de junio de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Got there eventually :)

Got there eventually! Initially there were some delays in responses but once a new employee took the case it was resolved pretty quickly. I received weekly updates on the progress too. All sorted now. Perfect thankyou!

21 de junio de 2023
Valorada con 5 estrellas sobre 5

A shopaholic’s dream

Very good service, cuts out all the work. Definitely worth the 15%. Highly recommend if you’re a shopaholic like me!

18 de junio de 2023
Valorada con 5 estrellas sobre 5

Hassle-Free Experience

Reliable company, got my refund back as promised. It took a while to get the refund (~7 weeks), but that was solely to HMRC being slow, as Duty Refunds provided an update every week or so. Would definitely use again, as their fees are not too high and the process is straightforward.

7 de junio de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fast response, flawless process management

Duty Refunds makes the process very easy with both the clean user interface on web and fast support response. With their guide and feedback on my documents it was nearly flawless and even better they kept me updated nearly every week. Thank you !

31 de mayo de 2023

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