Duty Refunds Opiniones 

305
TrustScore: 4.5 sobre 5

4,6

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

My whole experience from the start with Duty Refunds was outstanding! They showed professionalism, efficiency, all helping to make the whole process very easy for me. They kept me informed every s... Ver más

Valorada con 5 estrellas sobre 5

I purchased a watch from a Norwegian supplier that turned out to be defective. The price I paid included the import duty, but the refund I was due would exclude this amount. I had almost written the d... Ver más

Valorada con 5 estrellas sobre 5

The service is completely worth the 15% fee. Returned some trainers to Japan after being hit with hefty import fees and so glad I did as duty refunds made the process easy. Communication was great I w... Ver más

Valorada con 5 estrellas sobre 5

Very efficient slick service, kept informed at each stage, dates given for follow ups etc. Only had to supply 3 pieces of info, such an easy process, highly recommend to take the hassle out of duty re... Ver más

Información sobre la empresa

  1. Gestoría
  2. Servicio de declaración de impuestos
  3. Software para la declaración de impuestos

Sobre Duty Refunds

Escrito por la empresa

Duty Refunds helps UK consumers who purchased items from abroad obtain the import VAT and duty refunds if they return goods to the seller.



Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

305 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,6

Todas las opiniones

(305)

6 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Such a great service- I didn’t think I…

Such a great service- I didn’t think I would be able to recover the import tax after I returned some clothing but duty refunds made it so easy. Had my refund in a month which I was so pleased about. Would def use again!

29 de agosto de 2023
Valorada con 5 estrellas sobre 5

Great service

Great service, fast and efficient communication, easy process and fantastic results. Highly recommend!

22 de agosto de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great service

Great service, easy to use, updated along the way with emails and got the duty refund on goods returned from UK to dealer in Holland.

22 de agosto de 2023
Valorada con 5 estrellas sobre 5

Excellent service

I was sceptical at first but this was one of the easiest processes ever. Would absolutely 100% recommend. I would never have been able or bothered to do the process myself. Excellent service & value for money.

20 de agosto de 2023
Valorada con 4 estrellas sobre 5

Very happy customer took a while to get…

Very happy customer took a while to get things completed and also a bit of confusion with repeated emails asking the same questions several times but thankfully we got there at the end. If it hadn't been for duty refunds I would have given up on my claim as working through customs directly was so stressful. the fee is minimal I would highly recommend duty refunds.

9 de agosto de 2023
Valorada con 5 estrellas sobre 5

Brilliant

Easy to use, responsive and helpful customer service. My case was a challenging one and didn’t go to plan due to factor outside of their control, but they took full responsibility and did the right thing. Couldn’t reccomend more

16 de agosto de 2023
Valorada con 1 estrellas sobre 5

The fees are excessive and it took…

The fees are excessive and it took forever.

11 de agosto de 2023
Opinión espontánea
Logotipo de Duty Refunds

Respuesta de Duty Refunds

Hi Eloi, thank you for sharing your experience and we are sorry that fee and processing times didn't match your expectations.

To clarify, you initially paid £46.19 import VAT and £12 non-refundable Parcelforce customs clearance fee to Parcelforce. We were able to reclaim the full £46.19 from HMRC, and we charged our 15% fee which amounts to £6.93.

Regarding the length of the refund process, this is unfortunately dependent on HMRC's internal processes, and the 8 weeks it took for your refund to be issued is longer than usual.

If you would like any further help, please do not hesitate to get in touch with us by email on contact@dutyrefunds.co.uk and our team will be more than happy to assist.

Valorada con 5 estrellas sobre 5

Simple and hassle free user experience

Simple, transparent and hassle free user experience. It took HMRC a long time to approve and process the refund, however, Duty Refunds did a great job of keeping me up to date on the progress giving me assurance I had not been forgotten about. Highly recommend!

11 de agosto de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Daniil was extremely helpful and went…

Daniil was extremely helpful and went out of his way to help me, he only started this job and the way he dealt with my ongoing problem that i have had last 6 months that no one else could he sorted it out in just hours. Very professional. It was very kind of him to call me and discuss this matter, he got my refund sorted straight away which i am so grateful because it was getting very frustrating and Daniil was very sympathetic. Thank you so much you are an absolute star.

8 de agosto de 2023

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