Dyson Opiniones 766

The trigger on my Dyson V11 had broken, the cleaner was only working intermittently. I rang the service helpline and my call was answered quickly.
The lady I spoke to understood the problem and connected me to a camera where she could see the problem ‘live’. She agreed the problem was with the trigger and arranged for a replacement main body and cyclone to be mailed out to me.
It duly arrived and was extremely easy to fit. Problem solved! An excellent experience from my point of view.

Absolutely appalling customer service and I haven’t even got my item! Ordered the mop and vacuum robot. Two days of chasing courier and Dyson with still no delivery. Then it is discovered Dyson put two delivery labels on the parcel and it got delivered to the other person not me (confirmed by courier) Dyson have stated despite this being their fault I need to wait for the courier to now try and get the parcel off the other person then return it to Dyson then they will send out a new machine or refund me 14 days later!!!! This is completely dysons fault and I am now £899 out of pocket and being punished for their error. The customer service is absolutely diabolical please think before ordering from them. It seems they think they are much more important than their customers!

the worst Customer Service there is out there i called as my Dyson Hoover wasnt working and i was passed from pillar to post they were so unprofessional and rude will never buy from Dyson again rude underpaid staff that have no clue what they are doig so they take no pride in helping anyone no matter the reviews sit at 1.3 disgusting

Dyson WashG1™ wet floor cleaner failed within first year of purchase,
Item was sent for repair, but was faulty so replacement was to be sent.
Still over a month & no replacement has been forthcoming.
Keep ringing customer service who say they need to get a response from the courier & they will let us know in 3-5 days.
Still no reply & can't get through to a sensisble complaints team as they apparently don't take incoming calls!

Even a One star for service is too high

Appalling service as I tried to order a replacement brush bar for my Animal Ball upright. Not in stock but the assistant I spoke to was checking on an alternative and the phone then went straight to the customer satisfaction option. The call was thenended

I would not purchase or go to the bother of registering a product from Dyson ever again

Ordered a lot of spares for my Dyson cleaner a month ago. Delivery was estimated at 3 - 5 working days. Called Dyson customer services after a few days as website showed no despatch. I was told they would arrange despatch straight away and receive in 1-2 days. A week after ordering the material and no delivery, I called CS again to request a refund as I was about to take an extended holiday and would not be able to take a late delivery. I was promised a call back or email each time I called CS. These never happened. I have just called Dyson for the 6th time (after the last person I had just called, ended the call while I was on hold), requesting escalation, or to talk to a manager... They cannot do that, 'you will get a call back'. But this never happens. This has to be the WORST customer services I have ever encountered. I work in customer services myself - for almost 40 years and I would never ever treat my customers like this.

Dear Team,

I am writing regarding order number 1507365392. This is now my fifth or sixth attempt to resolve this matter.

The order was placed on 23 March, nearly a month ago. Shortly after placing the order, I identified an issue and contacted your chat support on several occasions to confirm whether the order had been dispatched. When I eventually spoke with your phone support team, I was informed that the order had not been processed due to stock shortages, as the product was out of stock at the time.

As I was not willing to wait an uncertain period—potentially weeks or even months—for the item to become available, I requested a refund. I spoke with a representative who arranged this for me, and I subsequently received an email confirming that the refund was being processed. However, an error was made, and I was refunded for a previous order (a docking station costing £25), which I have already received and retained.

I contacted your support team again to explain the situation and was assured that the issue would be corrected and that I would receive a call with an update the same day. Unfortunately, no such contact was made. After waiting more than 24 hours, I called again, reiterated the issue, and raised my concern about the lack of follow-up. I was once again assured that I would receive a callback that day. Regrettably, I did not receive any communication.

I am therefore requesting a refund for the correct item associated with order number 1507365392. At the time of purchase, the item was listed as in stock and payment was taken accordingly. I am unable to wait for restocking, as I will be away for an extended period and will not be able to collect the parcel. Deliveries in my building are held in a Royal Mail-managed mailroom, meaning the parcel will not be returned, and the returns window will expire during my absence.

I have been a loyal customer for over a year and have always valued your products. However, I am extremely disappointed with the level of service, the lack of communication, and the handling of this matter.

I would appreciate your prompt assistance in resolving this issue.

Thank you for your attention to this matter.

I bought a the coanda airwrap lass than 2 weeks ago and it’s stopped working. I have to wait over a week for it to be collected for a repair. For nearly £600 this is unacceptable. At the very least I expect a replacement. It took over an hour speaking to an off shore call centre to resolve. Very unhappy and no process to speak to someone in the UK or raise a complaint.

Very poor customer service. A part was sent out for handheld SV25 main body. I had do detach the plastic bin from main body and the plastic bin broke.

Dyson are saying I have to pay for it, but I shouldn't be ask to complete a complex task.

If I contact UK base I would like to speak to someone in the UK as a start. I would also like to know where I am sending my item to for repair and not just 'somewhere' in the UK!! Gave up and will find a local electrician!

Would put 0 stars! Absolutely appalling customer service. Ordered a Cycline V10 with free 24 hour delivery. Paid in full. 5 days later still no delivery! No help from customer service, no call backs and no support, absolutely fuming! Have used Dyson for over 20 years but will never buy from them again

I’ve ordered 3 separate items now on 3 occasions and not one has arrived next day as promised on their website. This is clearly not a one off and the claims on their website are misleading and should be removed. Terrible.

When I bought my Dyson V10 I was delighted, it was just what I wanted, but then it all went wrong and the V10 failed, the body was replaced then the same part was replaced twice more and now it’s failed again but out of warranty and they want £105 how unreliable is this vacuum and customer service are very unhelpful all this for £425 in a 3 year period. The worst Dyson I’ve had.

Appalling customer they don’t repair the item and keep it for more than a week. They don’t really care the customer staff are inexperienced and poor communication amongst themselves. Such a shame to Dyson go so downhill.

I ordered a vacuum cleaner from Dyson UK on 26 December for £387 using PayPal Credit.

The first vacuum arrived faulty and had to be replaced. The replacement unit was also faulty, so I returned it on 9 January.

It has now been three months and Dyson still has not refunded my money.

I have contacted customer support many times, sent emails, and submitted a formal complaint, yet I continue to receive the same promises without any actual resolution.

Meanwhile, I have already had to make multiple PayPal Credit payments for a product that was faulty and returned months ago.

As there is still no resolution after three months, I am now preparing to proceed with legal action to recover my money.

Very disappointing customer service and extremely poor handling of a simple refund.

Purchased the dyson wash G1 last year and its just a constant pain. Error message after error message empty dirty water .. it is empty.. clean brushes. They are clean restart.. remove battery..

Its been back twice now so over 2 months of non use between booking collection and return.

I will say the staff in the call centre when you get through are very helpful and aim to get the machine sorted or picked up within a reasonable time this last time though was 3 weeks from the call. And took 11 attempts over 7 days to get the call answered as I just can stay on hold for 20 minutes at a time in the hope someone answers.

For a product that is £600, for what is a very poor vacuum and poor electric mop I expected better from Dyson.

My mum bought a cheap amazon equivelent for jus over 100£ and its fault less and more consistent.

This is not a product worthy of the usual Dyson name.

Would love a refund but unlikely to get as can never talk to anyone of senior enough grade that understands the problems.

I regret buying the Dyson V12 Detect Slim Absolute. The filter clogs quickly, which reduces suction and makes the vacuum struggle to pick up even basic dirt.

The biggest issue is the drying time. Dyson claims the filter dries in about 24 hours, but this is completely unrealistic. In reality it often takes several days to dry fully, even when left in a room with a dehumidifier running. This means every time the filter needs washing you are left without a usable vacuum for days.

This also appears to be a common issue mentioned by many customers, yet Dyson still does not include a second filter with the machine, leaving users without a practical solution.

It is also unacceptable that Dyson no longer provides a direct customer support email, making it unnecessarily difficult to raise issues like this. Considering the number of complaints about the poor quality and functionality of some of their products despite the high price, it is not hard to see why they may prefer to limit direct contact.

Compared with my previous Dyson V10, this feels like a major step backwards. For such an expensive product, this design is simply not fit for purpose.

Customer service was dreadful. Firstly it was it was AI then when I got a human they couldn’t help. I purchased a V16 piston animal for £7590. This vacuum cleaner is useless. I love Dyson vacuum cleaners having had 5 previously. I have just purchased a V8 to replace the V16 and it is 10x better and only cost £750. I’m now £750 out of pocket and Dyson doesn’t care.

Recently ordered and returned an item(nothing wrong with it) the whole process from placing the order to receiving the refund was completed without any problems in 6 days with no charges for deliveries.
Customer service were quick and efficient in organising the return with no questions asked.

Shocking customer service. Non receipt of Dyson V8 absolute. Ordered this item the first time on 3rd February on next day delivery. A week later no vacumn, no help from customer services at all. Just scripted replies and apologies. Naively asked for a replacement to be sent after being advised, after a long wait for the “back office” response, that the ordered was not procsessed! Dyson failed to inform of that on previous webcasts. Again next day delivery failed, contacted Dyson to cancel the order and still waiting for a confirmation email so say same. Chased this cancellation and no further forward. So no vacumn and no refund. They are bordering on scammers. I paid via Klarna in 3 payments which are paused so this is the only positive.Hope they fare better at getting some proper information. KEEP WELL CLEAR.