Dyson Opiniones 766

The small wheels at the front of the machine keep getting jamed with dog hair and to be told by customer support to use a KNIFE to remove it is both impractable and dangerous.

So our 4th Dyson V 11 decided to stop working with the usual trigger issues. After speaking to the call centre she took the serial number and said we will send a new casing, oh and by the way that will cost you £110 😤😤. After 2 weeks I rang back and they said there had been delays with parts and eventually the new part arrived.. yep wrong part. Back on the phone and I was promised they would send me details of a postal return slip… still waiting 3 weeks on. I’ve emailed Dyson 5 times .. yes 5 times requesting a return slip. So the lady was very apologetic and said let’s get you the right part.. went on video link to make sure it’s the right part and she said I’ve ordered you the right one.. oh by the way you will have to pay £119 😤😤😤. So I’m now down £224. Today the postman knocked on my door with the new part.. hooray I hear you say… hold on … yes you guessed it yet ANOTHER wrong part. Back on the phone for 45 mins going round and round.. let me take a photo the lady said ( again). At this point I’m starting to become very stressed and then the Lady on the phone said I can’t speak to anyone as I work from home 😲😲. I then explained I was still waiting for the return slip for the original part and she said I will order you one, I said to with the other 5 I’ve already ordered. So she promised (that’s a Dyson promise) to give me a call back later today to resolve your problem, guesses anyone.. yep no phone call. You can’t even make formal complaint to this company. So I’ve resorted to tell my story on Trust pilot in the faint faint hope that James Dyson might read this and fully understand that Treating Customers Fairly is a thing of the past. Shame on you Dyson.

Ordered a replacement handle for my dyson small ball vacuum and it was perfect, fantastic price good comunication, fast shipping.
And now my dyson is working perfect again highly recommend as always.
Great product and great customer services.

I would of course put zero stars if possible! Our air purifier has gone wrong and despite booking it in for repair five times they never turn up and I’ve wasted numerous days that we’ve had to take off of work waiting for the courier. Every time we ring them, they say it definitely won’t happen again and then it does. Given the price of Dyson appliances the customer service afterwards is absolutely diabolical and I wouldn’t touch this company again. Everyone buyer beware as the aftercare is awful. They just take your initial money and never provide any service.

Absolutely terrible customer service.

I placed an order on 29th November for airstrait next-day delivery. Dyson failed to deliver the item for two weeks and only contacted me afterward.

I tried to cancel the order but was told it could not be cancelled until I received it. As soon as it arrived, I returned it immediately and unopened.

Today is 16th January, and I am still waiting for my refund.

I have called Dyson more than 10 times, and every single time I was kept waiting around 30 minutes on the phone. Each time I finally get through, all I hear is “we’re sorry” — with no action and no solution.

This is one of the worst customer experiences I have ever had. Completely unacceptable for a company like Dyson. I will never, ever order directly from Dyson again and strongly advise others to avoid doing so.

Because I don't want to waste to much more of my time on this. Here is an extract of my complaint.

Dear Dyson Customer Support,

I am writing to formally escalate an ongoing complaint regarding the repair of our Dyson vacuum, originally arranged on 02 November 2025 under Repair Number [REDACTED]. Despite repeated contact over more than two months, this matter remains unresolved and has significantly worsened.

Initial Repair Arrangement

When booking the repair, a Dyson Expert reviewed photographs of the machine and confirmed it was repairable for a total cost of £99. Based on this assurance, we agreed to proceed. The machine was collected by DPD on 9 November 2025 using a box that was oversized, damaged, and provided inadequate protection.

We received no communication until 17 November, when Dyson informed us that the machine was “unrepairable” due to a required part being out of stock. This raised immediate concerns:

Why was part availability not checked before accepting the repair?

Why were we not informed of potential delays, allowing us to make an informed decision?

In the same email, we were asked to provide proof of purchase so Dyson could “assist further,” which we supplied the same day.

On 24 November, we were again told the machine was unrepairable and that our payment would be refunded. A discount code was offered, but no value was specified. We later discovered it could not be used because all machines were already discounted for Black Friday. We were subsequently told the code was for 25% off, which offered no benefit beyond public promotions and therefore provided no compensation whatsoever.

Machine Returned in Worse Condition

When the machine was returned to us, we discovered at least two integral parts were missing. During a video call, a Dyson representative confirmed the missing parts and escalated the issue internally.

Before sending the machine to Dyson, it was partially functional and complete. After Dyson’s handling, it was completely unusable.

Continued Failures and Escalation Attempts

Since then, the situation has deteriorated further:

2 January 2026: A call to Dyson was disconnected after approximately one hour on hold.

A subsequent call involved a further 35-minute wait, after which no resolution was offered beyond a repeated 25% discount and replacement parts with no confirmed shipping date.

It has since been confirmed that at least four parts are missing while the machine remains in Dyson’s care.

Although replacement parts were sent for some items, the cyclone assembly (an essential component) is out of stock with no estimated restock date, rendering the machine completely unusable.

We are now in a worse position than when this process began.

Replacement Promise Not Honoured

On 9 January, we were informed that a refurbished replacement vacuum would be provided. An exchange date was discussed and amended due to availability, and email confirmation was supplied as requested. Despite multiple follow-ups, no confirmation, tracking information, or delivery date was provided.

After further contact via social media on 14 January, we were advised the replacement would be delayed by a further 248 hours, with no explanation or delivery details.

Subsequent phone calls on 15 and 16 January resulted in further assurances of escalation and promised callbacks that never occurred. We remain unable to obtain tracking information, firm delivery dates, or meaningful updates—only repeated estimates of “24–48 hours.”

This is without question the worst customer service I have ever experienced.

I purchased a Dyson Airwrap i.d. in January last year. Just before Christmas in December, it suddenly stopped working, and I sent it in for repair without being given any clear explanation for the fault.

The product was collected on 30 December and arrived at the Dyson repair centre on 2 January. After that, I received no communication whatsoever for two weeks. When I finally contacted customer service today, I was informed that the required parts were unavailable and that the unit would therefore be replaced with a new product. I was also told that the original colour I owned is out of stock and that a different colour would be sent instead.

Should I not have been informed of this earlier by email or phone? Is it acceptable that no action or follow-up is taken unless the customer personally contacts you? This shows a clear lack of responsibility and professionalism.

I was also told that my original warranty period would simply continue. While I can accept this point, it raises a serious concern: if the replacement Airwrap fails again after roughly a year — as the original did — what happens then? Am I expected to purchase another expensive product?

Even significantly cheaper hair dryers on the market typically last four to five years. Based on my experience, a Dyson product appears to last no more than a year. If this replacement fails again, I will not be using Dyson products in the future.

I am extremely disappointed, and your customer service has been, quite frankly, unacceptable.

Despite following the correct return process and waiting for a reply, Dyson did not come back to me with any instructions, confirmation, or support. This lack of communication is extremely frustrating, especially from a brand of this size and reputation.

At this point, the issue is not the product itself but poor customer service and complete lack of follow-up. A simple acknowledgement or update would have been enough.

Very disappointing experience. I would not expect this level of service from Dyson.

I have had a few Dyson vacuums over the years and although a little pricey they do seem worth the money.
My most recent Dysons battery died after around 15 months.
However I contacted Dyson customer care which said wait times were 40 mins, turned to be 20 mins. The representative was very helpful, set up a live call to clarify what I had told him, I needed some additional info from that I need to get so they called dme back 30 mins later, due to battery stock, my old vacuum was collected and a new one was sent out.

Can't complain about the service I received so would recommend Dyson going forward.

Ordered V15 along with Dok on 28th December with 24 hour delivery. V15 arrives on 31st December!
Dok arrives on 6th Jan 26, but the one sent is for Gen 15 not V15. Contact Dyson “support” and they advise return label will be sent be email in 24-48 hours. Did not arrive, contacted them 10th January 26 and had to beg and plead and jump through hoops just for them to send email return label. Shockingly poor customer service as the previous advisor had failed to update my “shipping” address and contact details. Never again with Dyson.

Tried to use the website, but it is suggesting I need a new charger when I think I need a new battery. Vacuum is only just a year-old and just like its predecessor the battery doesn’t last very long before it dies. I paid £400 for this useless machine. I tried to call the telephone line and a recorded message told me there was a 60 minute queue! This is insane and disgusting. What happened to a brand I used to be so proud of? Come on James, sort it out!

Horrible customer service for a brand that pretends to be luxury.
The only luxurious thing about it is the price they charge.
Never again

Despite the website's confirmation of next day delivery I had to contact Dyson's chat support when (after a day) the order had not been dispatched.
The support could not give me a date for dispatch or delivery so I was forced to cancel my order. Now I have to wait for a refund before I can buy elsewhere.

I ordered something on 23 Dec, and I'm aware that we've had Christmas and New Year, but no mention on their website that they are closed or running a reduced service. I've heard absolutely nothing since I placed my order. No update at all. It just shows as 'processed' online and it doesn't appear to be moving through the system to be dispatched any time soon. The chat bot is next to useless. I tried calling but the wait times are painful (60+ mins) and while on hold the message says 'your wait time is minutes' - so no actual number and after 30 mins of holding I hung up. No email address, no complaints process, nothing...and from these reviews, even if I did get through, I will have wasted more of my life only to reach someone unhelpful. How has a huge organisation like Dyson got one star and we're all still shopping there??? I want to cancel my order and go somewhere else...rubbish service!

I am very disappointed with Dyson customer service. I ordered a hair dryer, it's been 10 days and I haven't received anything. I get the impression that they just write and don't do anything, they keep telling me to wait 24-48 hours and nothing happens. When service is like this, I don't want a single thing from Dyson anymore. Even though I was their customer

When you order from a large, reputable company such as Dyson you expect some of their profits have gone into good customer service. This isn’t the case here! We teach our children that the definition of a lie is when somebody deliberately misleads or deceives you, and on this premise - Dyson representatives have lied to me twice. Due to an error on their website, I ordered two hairdryers in error. Without even opening one of them, I contacted Dyson to make a return - this worked well. I was sent an email from DPD with details of how to return, which I did on 12/12/25. I got confirmation that it had been collected and was en route back to Dyson. That’s where the tracking ended, it’s now just in limbo. After ringing Dyson customer services twice - this is where I’ve been misled:-
23/12/25 - “Yes, I can see that your hairdryer has been returned. Please don’t worry, a refund is due and will be paid on 2/1/26. It’s PayPal’s fault, they take too long to refund.”
5/1/26 - After sending requested PoD (even though I’d previously been told a refund was on the way). “I am sending your proof of delivery to our back room staff and they will authorise your refund today. I will ring you personally before 4:00 p.m. to confirm that this has been done. Please stay on the line when the call is finished to complete a satisfaction questionnaire.” This made me smile!
Time is now 5:15 p.m. - no phone call or other communication to confirm the refund. I’ve been waiting on hold for 43 minutes. The voice tells me that my wait time is minutes - not how many! NEVER again will I buy Dyson and would urge you to think twice, too. Terrible company!

Ordered a floor cleaner on the 6th December 2025. Still chasing them for a delivery date. terrible customer service. Wouldn't use again.
Now 11.01.2026. Item cancelled over a week ago.
Still waiting for refund. Disgusting service
IT IS NOW 04/03/2026 AND STILL CHASING FOR REFUND. ABSOLUTELY DISGUSTING COMPANY. STEER WELL CLEAR

Purchased in October, the product brief said battery lasts for between 20-40 minutes based on use. Rubbish, lasts 10 minutes if lucky. Complained to Dyson and sent replacement battery. Same issue, very poor battery, absolutey useless. You can charge one while using the other but these take ages to charge and you have to remove 3 screws to change over. Would have been much better with a click or clip on system and not use screws. Really disappointed we chose this model and manufacturer. Simple fix, sort out your poor batteries and change the battery inserting process by removing the need for screws.

HEPA FILTERS ARE ANYTHING BUT. HAVE TO WEAR A MASK WHEN USING MY V8 VACUM. DISGUSTING CHEAP RUBBISH. DONT BUY DYSON.

Ordered vacuum Sunday 28th December.
Website says free next day delivery, so was expecting today. Called customer service, waited 30minutes, to be told nothing he could do, repeating as if from pre-written script.
Awful customer service, rude offering no help at all. God knows when it will arrive, the recipient travels abroad tomorrow. If I’d have known I wouldn’t have ordered from them as I needed it quickly!