e-bikeshop.co.uk Opiniones 

Respuesta de e-bikeshop.co.uk

Actualizada el 29 jul 2026

Hi Stephen, We can see you placed an order for this item on 27th July. It was shipped by us on that very same day and was delivered to your address over 240 miles away less than 24hours later on the 28th July. We can see the picture the delivery driver has uploaded of your parcel being delivered at your address. Please email us if you would like a copy. We note we have had no previous correspondence form you? Has this review been left in haste with the wrong supplier? If so, we'd appreciate you removing it from our listing and posting it on the correct business. Thanks again from the E-Bikeshop Team.

Respuesta de e-bikeshop.co.uk

Actualizada el 29 jun 2026

Thanks for your review Andrew.

We completely understand how frustrating it is to be off the road and unable to source the parts you need for your e-bike. It is an incredibly stressful situation to be in, and we sympathise with you.

However, we need to clarify why this policy exists and correct the idea that this is a "lock-in" scheme or an attempt to monopolise the market. The reality is quite the opposite. Due to limited global production volumes and ongoing supply chain challenges, certain e-bike components are incredibly scarce.

We reserve these hard-to-find parts exclusively for customers who purchased their bikes directly from E-Bikeshop. We do this specifically to guarantee that our riders never find themselves in the exact unfortunate circumstances you are currently facing. If we opened our limited inventory of spares to the general public, our own loyal customers would be left stranded when they needed us most. We view this as protecting our customers, not controlling the market.

I can see that you've gone to the effort of creating a trust pilot account specifically to leave us a review, but haven't left a similar negative review for the company that actually sold you the bike? Is there a reason that you've chosen to attack our well regarded practice of protecting the interests of those who invested in a bike with us, but not leave a review for the company who sold your bike and pockets the proceeds, but clearly aren't fulfilling their obligation in supporting it?

They are the dealer who happily took your initial investment, yet they have clearly let you down by failing to support you with the parts and aftercare you need. We strongly believe that a dealer abandoning their own customer is far worse than a company working hard to protect parts availability for those who chose to invest with them.

We genuinely hope your original dealer steps up, takes responsibility, and helps you source the parts you need so you can get back out riding.

EDIT - Thanks for your edit Andrew, but you still have a very skewed way of looking at this.

The company who sold you the bike, could be proactive like us and buy stock and sit on it ready for their customers. They can also still buy it now and supply it to you - we just assume they wont, and thats why you been left to hunt the internet.

The principle still stands - the dealer who sold you the bike, isnt supporting you. This isnt our problem to resolve. We've sold over 50,000 bikes in the last 15 years, all over the world. Our customers know that when they have an issue, we're here to support them. The fact that we make sure we have enough spares for our customers is a primary reason WHY people choose E-Bikeshop.

Ben
Sales and Operations Director
E-Bikeshop