easipetcare Opiniones 

433
•
TrustScore: 2 sobre 5

2,1

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I used Easipetcare Chatham happily for around six years, but this experience has destroyed my trust in the practice. My dog Lily has chronic epilepsy and previously received six-month presc... Ver más

Valorada con 1 estrellas sobre 5

My samoyed expecting, had scan 4 + puppies. Late giving birth vet kept reassuring.me all ok. Left her septible to infection. Scan 5 days before c section vet pointed out 3 puppies,alive it's know pup... Ver más

Valorada con 5 estrellas sobre 5

I took medina my young cat around 8 months to be neutered and microchip and I was very pleased with the outcome the vets that performed the surgery explained to me in full details the whole procedure... Ver más

Valorada con 1 estrellas sobre 5

Been paying their Petplan for over a year. During lockdown they refused to post flea and worming treatment and recently five minutes late for my cat's booster vaccine due to traffic accident and they... Ver más

Información sobre la empresa

  1. Veterinario/a

Información proporcionada por diversas fuentes externas

At easipetcare we care about keeping your pets happy and healthy. This means offering the highest standards of care with prices affordable for everyone. We are proud to consistently offer prices amongst the lowest in the UK with a standard of care that isn't compromised. So you can benefit from the right care for your pet, at the right price for you. We truly value each and every one of our lovely clients and their precious pets. Thank you for your continued support!


Información de contacto

2,1

Malo

TrustScore: 2 sobre 5

433 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Todas las opiniones

(433)

8 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

My samoyed expecting

My samoyed expecting, had scan 4 + puppies. Late giving birth vet kept reassuring.me all ok. Left her septible to infection. Scan 5 days before c section vet pointed out 3 puppies,alive it's know pups hiding under rib cage. C section only 1 puppy, it had to be uthanized. 3 puppies vanished. Vet deleted ultrasound. Had argument with vet, very cold and wasn't bothered and walked away and didn't want to discuss any more.

30 de abril de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Friendly Staff

Staff are always friendly, great service as usual

21 de abril de 2022
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Respuesta de easipetcare

Thank you so much for taking the time to review us Ali :-)

Valorada con 5 estrellas sobre 5

We went for a vaccination and health…

We went for a vaccination and health check for our kitten. Very nice and professional staff. We had to wait a little but all was good. Very recommended

21 de abril de 2022
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Respuesta de easipetcare

Thank you so much Aga for your review

Valorada con 5 estrellas sobre 5

You treated my cat very well

You treated my cat very well
Im concerned i cant get a appointment for him to be neutered

21 de abril de 2022
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Respuesta de easipetcare

Thank you Tracey for your review. We are incredibly short-staffed at present which is why we don't have much availability for surgeries. We really hope that the situation will improve soon :-) Thank you for taking the time to give us feedback, we really appreciate it.

Valorada con 5 estrellas sobre 5

As usual the vet was great and removed…

As usual the vet was great and removed my dogs stitches and post op check .
All staff are lovely .

15 de abril de 2022
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Respuesta de easipetcare

Thank you Tracey for taking the time to review us, we really appreciate it!

Valorada con 5 estrellas sobre 5

Amazing vet's

Amazing staff on reception vets are lovely,
i had 3 12 week puppys who needed to be seen at no time did i feel rushed. Really reasonable prices highly recommended

14 de abril de 2022
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Respuesta de easipetcare

Thank you Claire we will share your wonderful feedback with our team! :-)

Valorada con 3 estrellas sobre 5

My dog had his surgery all went well…

My dog had his surgery all went well had to go back to vets just over a week later on a Saturday just after midday when my dog had a panic attack and was told would have to take him to emergency vet in Reading. Dogs are not just ill Monday to Friday or Saturday morning. A idea to have emergency vet on call at our local vets and not have to drive another 30min when your pet is under detress.

14 de abril de 2022
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Respuesta de easipetcare

Thank you so much for taking the time to review us. Your feedback is invaluable to us. At the moment we are still only able to open on Saturdays from 8.30am to 12pm due to vet shortages. We are currently recruiting for more vets but there is a huge shortage of veterinary professionals in the UK at the moment. As soon as we are able to do so, we will reopen until 3pm on Saturdays.

Valorada con 1 estrellas sobre 5

Beware £41 consultation fee

Don't be fooled by their website claim of 'no hidden charges'. It is made very difficult not to pay a £41 consultancy fee. There is no mention of this fee on their website or when making bookings and they won't refund it.

Update: Trading standards were very interested and have a number of cases open against easipetcare. Although what they are doing is 'legal', it is not ethical and is 'sharp-ish' practise.

Avoid, or at least be aware that it is not a transparent proposition.

14 de abril de 2022
Opinión espontánea
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Respuesta de easipetcare

Dear MoreScotchPie, thank you for your feedback. We are disappointed to read that you were not happy with your recent visit. A consultation fee is a charge for the vet's time. All of our headline prices, including the cost of a consult can be found on our website here www.easipetcare.com/perfect-prices. We are sorry if you were mislead in any way. We will discuss this with our reception team to make improvements. Customers on our 365 Pet Care Plan do receive 50% off all vet consultations including 1 free each year saving customers hundreds of pounds per year on their veterinary bills.

Valorada con 1 estrellas sobre 5

Your pets are not safe here - they cut the wrong tube!

Took my Frenchie in for a simple castration. A very strange swelling came up and we were advised by easipetcare to go home with antibiotics and leave him for a few days. So glad we didn't listen to them and took our boy to the emergency vets that night. A week of hell and trauma, 4 emergency surgeries and £8000 later, it turned out they had cut his urethra and his body was filling with urine! If we had taken Easipetcare's advice then he would be dead. Both our boys are now with a different vets and will never set foot in this place again. We did EVENTUALLY get our money back (but they refused to pay us back for the original castration - what a cheek!)

12 de abril de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

How thoughtful

Update on previous review after the care the staff showed when my 'old man'went over the rainbow bridge.
I have just received a beautiful card with a condolence message in. Needless to say I'm now in floods of tears again but they are tears of gratitude and the card will sit with him on the shelf in the alcove where he had his bed. Again, I cannot thank the staff enough for their compassion ❤

7 de abril de 2022
Opinión espontánea
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Respuesta de easipetcare

Thank you so much for taking the time to review us. We are so sorry for your loss.

Valorada con 1 estrellas sobre 5

Extremely rude

Extremely rude, dismissive and unhelpful staff, tried being contacted with the manager her name was Lania i believe and she ended up hanging up the phone to me!

will be contacting the head office.

16 de marzo de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

Worst Veterinary Company I’ve experienced

omg…..where do I start!!
I’ve been trying for days by phone to try and arrange an appointment for my dog to be neutered, (being a responsible owner!)
What a joke, recorded message then when it gets to a continuous ringing tone, (which as other reviewers have also said can be over an hour+) someone goes to answer then cuts you off, worst vets ever 🤬
I also smell a 🐀 with this company?? Seems dodgy somewhere.
Anyway I did TRY and get my dog neutered here, but I’ve given up and will register somewhere else, where they DO answer the phone, and where they do encourage responsible dog ownership, especially with regards to neutering!!

8 de febrero de 2022
Opinión espontánea
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Respuesta de easipetcare

Dear Mez,
Thank you for taking the time to leave feedback on our services. We are very sorry to read that you felt this way. We would like to investigate the phone issues especially, if you would be willing to give us the telephone number you rang us on we can then check what's been going on. If you could email us at info@easipetcare.com it would be much appreciated.
Kind regards, easipetcare

Valorada con 1 estrellas sobre 5

Took my puppy to Dartford clinic for…

Took my puppy to Dartford clinic for his vaccinations and was greeted by an extremely rude and abrupt vet. He was extremely harsh and rough with my tiny pup and had no form of sympathy for my puppy as he was whining as was in pain. No real love shown for the job at all. Did not give me any information regarding how long before pup can go out or any side effects that may come. Horrible experience for first time dog owner and my poor puppy. Will never use again.

7 de febrero de 2022
Opinión espontánea

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