Booked because they were the cheapest online, they were very easy to contact about the amendment of delivery and collection dates. My skip was ready earlier than expected and they collected the skip a... Ver más
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Consulta las opiniones de los clientes
We used Easyskip for a house clearance, we requested drop off on a Friday and collecting on the Monday as we only needed it for the weekend. All was great dropped and collected as requested. We recomm... Ver más
Very friendly and competent on phone, the guy who brought the skip was also very nice, he even offered to help me put my rubbish in it. I asked for very quick removal and they said no problem, I'm... Ver más
La empresa ha respondido
Appalling company. Booked skip for drop off on a specific day, never arrived, no phone number, no contact info, no response to emails. Arrives on a random day - we'd paid for next day collection as it... Ver más
La empresa ha respondido
2,9
Medio
33 opiniones
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Absolutely appalled with service
Absolutely appalled with service. Was advised the day before Skip was due to be delivered that the local authority had rejected the off-road permit. Unable to give a refund without the cancellation fee and permit fee deducted, even though they won't be able to provide the service I had requested. I understand the permit fee not being able to be refunded as this was already paid to the local authority. However, I didn't agree with them not being able to provide a full refund as they couldn't provide the service. They offered a 30 minute skip collection to which I agreed as they couldn't give full refund, but then we're unable to provide this on the day I required it even though I previously booked for these days. It took several phone calls and eventually my builder spoke to them. It was only then that they agreed to provide a full refund less the permit fee. However, they still haven't provided a full refund and still charged more than the permit fee. I would not recommend them to anyone and I will not be using them again.
15 de abril de 2026
Opinión espontánea
Respuesta de easySkip
Hi Mrs Long — thank you for setting out the detail, and we're sorry for the experience.
You're right that when we can't deliver the service, how we handle the refund and the alternative arrangements is what matters most — and on both counts we fell short. Offering a 30-minute collection slot and then not being able to provide it, the multiple calls you had to make to resolve it, and the way the refund has been handled is not acceptable, and we want to put it right.
On the permit itself: when a skip requires an off-road permit, we apply on your behalf to the local authority, and the decision to grant or reject sits with them. The permit fee is paid directly to the council at the point of application, which is why it can't be recovered once a decision is made — though we appreciate that doesn't change how disappointing the outcome was for your project.
On the refund: this has been processed on our side and should reach your account within standard bank processing times, typically 3-5 working days from the point of issue. If it hasn't landed by the end of this week, please email us at info@easyskip.uk with your order reference and we'll investigate directly with our payment provider.
easySkip Customer Service Team
Shocking, awful experience
Booked for it to be delivered on Thursday before the Easter bank holiday so we'd have the full weekend to get started. Didn't show, nobody contacted. The phone number is an AI that doesn't patch you through. Then told on Monday the depot had a broken down vehicle. It might come Tuesday. No show. Wednesday, no show.
Wednesday I emailed to cancel, absolute waste of time.
2 de abril de 2026
Opinión espontánea
Respuesta de easySkip
Hi Beth,
You're right to be frustrated and the review is fair. Your delivery was caught in a depot vehicle breakdown heading into the Easter weekend, and our communication while we tried to recover it wasn't good enough — three missed days on a bank-holiday booking isn't a minor scheduling issue, it's a ruined long weekend.
Your order was cancelled and refunded in full the same day you asked. Since then we've made two changes: one, we now hold back-up supplier capacity across bank-holiday weekends so a single depot breakdown can't derail a delivery; and two, it's now easier to patch through to our customer service team directly over the phone.
We're sorry we got it so wrong on this one.
easySkip Customer Service Team
If possible I would score ZERO
If possible I would score ZERO. Ordered and paid for skip . Delivery date arrives and NO SHOW !!! After several calls to the company and them promising to sort it straight away after 5hrs still no show . Avoid this company at all costs !!!!!!!!!!!
9 de abril de 2026
Opinión espontánea
Respuesta de easySkip
We're very sorry to read this. A skip not showing up on the day you'd booked is the kind of failure we take seriously, and we'd like to look into what happened on your specific order so we can put it right. We haven't been able to match this review to a booking on our side — if you could share a booking reference or postcode at info@easyskip.uk, we'll come back to you directly.
Kind regards,
The easySkip Customer Service Team
Scam skip company
THEY CHARGED ME TWICE FOR A SKIP, with deceptive language on there e-mails. Money is locked out of my account.
Paid for a skip on Saturday for Monday delivery. Monday - no skip, phoned up 10am, was told they are looking into it and will get back to me.
Tuesday10am. No skip. Phoned up, was told they are looking into it and will get back to me.
Tuesday 3pm. No skip. Phoned up, there is no-one picking up the phone I was on hold for 1 hour.
31 de marzo de 2026
Opinión espontánea
Respuesta de easySkip
Hi Ben,
Thank you for taking the time to write this up, and we're sorry. A duplicate charge, no delivery on the day you booked, and unanswered calls during business hours — none of those on their own would be acceptable, let alone all three together.
The order was cancelled and refunded in full once we were able to speak. We've since reviewed the payment wording on our booking confirmations, which didn't clearly distinguish between the pre-authorisation hold and the final charge, and we've looked at the phone-handling gap that left you on hold. Both needed fixing and neither should have affected a customer in the first place.
The full refund has been processed and the order closed. Thank you for sticking with it long enough to tell us — it's exactly the kind of feedback that prompted the fixes above.
Kind regards,
The easySkip Customer Service Team
Skip was booked in and confirmed for…
Skip was booked in and confirmed for delivery today, it hasn’t arrived. Just received a text saying the collection of the skip isn’t due tomorrow…. There won’t be anything to collect because they haven’t delivered anything. Currently almost £400 out of pocket and no one picking up the phone all day, or responding to whatsapp or emails. I have been massively inconvenienced by this.
28 de marzo de 2026
Opinión espontánea
Respuesta de easySkip
We're sorry — this was a weekend delivery that went wrong, and the automated messages that followed made it worse rather than better. The order was cancelled and refunded in full.
Two things have changed since: weekend delivery issues are now escalated faster so customers aren't waiting until Monday for a response, and the automated collection text no longer sends unless delivery has actually been confirmed. Thank you for the feedback that prompted both fixes.
Kind regards,
The easySkip Customer Service Team
Not so easy skip!
I wish I'd read the reviews first!
The first red flag was after I booked the skip for drop off and collection on a Saturday. Their website allowed me to select, confirm and pay for a Saturday drop off and collection. A few days later, I receive an email saying they don't do drop offs and collections at weekends. So why let me pick that option on your web site? Anyway, it was agreed they would drop the skip off on Friday and collect it on Monday. Friday comes and they arrive with the 8 yard skip after initially wanting a 6 yard and being told one isn't available in my area (more on this) and I was told by neighbours who witnessed them arrive, they promptly left again. I call them to ask why they couldn't leave the skip on my mother's driveway and they said an 8 yard wouldn't have fit. I explained to the gentleman on the phone that I initially wanted a 6 yard but was told one was not available to which he said oh yes we've got 6 yards in stock at the depot. So I angrily call their customer service line which is such a bad quality line its almost impossible to hear the other person and request a refund. Avoid!
27 de marzo de 2026
Opinión espontánea
Respuesta de easySkip
Hi Daniel,
This reply is late — we weren't actively monitoring Trustpilot at the time you posted. We are now, and every review is read and replied to.
The weekend-booking issue is fair — you raised it with us privately at the time, and we should have fixed it then. The website shouldn't allow Saturday slots we can't fulfil.
The £318.46 skip charge was refunded in full once it was clear the delivery couldn't go ahead. The wasted-journey element was a separate point on placement, handled directly with you.
On the phone-line quality — fair point, and that's since been upgraded.
The easySkip Customer Service Team
Do not use this company
Do not use this company. When you book you’re only allowed to select one box for what you are placing in the skip.
Once booked you then receive an email about prohibited items.
Subsequently/ after booking you receive a list of additional charges including £100 + vat for who knows what, admin fee, processing fee, then a list of charges for each item like soft furnishings £35 + vat, electrical items £35 + vat, upholstery £35. + vat and plasterboard £45/bag + vat etc
It then lists out charges for if you declare it after the event and these are roughly double or more!
Stay away from these cowboys who make up the charges as they go along without any upfront notification! (Despite what they might say) and no they did not address it! Instead threatened with charges for holding the skip and also changed the charges!
10 de marzo de 2026
Opinión espontánea
Respuesta de easySkip
Hi Anita,
Thank you for raising your concerns — our Director addressed them in detail in a formal response .
For context, charges for restricted items aren't set by us. They reflect actual disposal costs charged by licensed waste facilities (mattresses, sofas, electricals and plasterboard each carry specific processing requirements under UK environmental law). These items are listed in our T&Cs, agreed at checkout. Where we can make that clearer in the booking flow, we will.
Kind regards,
The easySkip Customer Service Team
Terrible Company - Avoid
Terrible service. Avoid this third-party company and go to a skip company direct. Placed an order for a skip delivery in 2 days and holding payment. I never heard back from them, and it's impossible to speak to anyone. I cancelled my order and still not heard back from them.
24 de marzo de 2026
Opinión espontánea
Respuesta de easySkip
Hi Munaf,
We let you down on the day it mattered most. Sunday booking, Tuesday move — you needed certainty by Monday at the latest, and instead you spent Tuesday morning chasing us. That's not okay, and we'd own it fully.
Weekend orders are now confirmed first thing Monday rather than left in limbo — that change came directly from situations like yours.
If you'd consider us again, email info@easyskip.uk and we'll look after it personally.
The easySkip Customer Service Team
Awful experience
Awful experience, paid for a skip that should have been here three days ago and still not had communication from them
21 de marzo de 2026
Opinión espontánea
Respuesta de easySkip
Hi Joao,
We're really sorry — a three-day delay with no proactive communication from us isn't acceptable, and we completely understand the frustration.
In full honesty, Trustpilot wasn't being actively monitored when you posted this, which is why a reply is only coming now. That's been fixed: we read every review, and our customer service team is far more responsive than it was at the time.
We've had a look on our side but couldn't locate your order from the review alone. If you'd like us to investigate what went wrong, please email info@easyskip.uk with your order number and we'll come back to you.
The easySkip Customer Service Team
Never use this company
Never use this company, what a let down, after ordering the skip on line and then confirming its delivery as I live three hours from where it was being delivered and didn’t want a wasted journey myself to load it. I needed it to arrive Tuesday, after a gut feel to call again to confirm, after a long wait I was finally told it wouldn’t arrive until the following Monday!!! They didn’t even have the decency to call me!
18 de marzo de 2026
Opinión espontánea
Respuesta de easySkip
Hi Paul,
We're sorry — the heart of what you've raised is fair: we should have picked up the phone and called you, especially given you were driving three hours to be there. Instead you had to chase us, and that's not how it should have worked.
The booking was cancelled and the pre-authorisation released, so nothing was actually charged — but that doesn't fix the time and planning you'd already put in.
If you'd ever be open to giving us another try, please drop us a line at info@easyskip.uk and we'll look after it personally.
The easySkip Customer Service Team
Wasted journey charge
We booked an 8-yard skip through EasySkip, but unfortunately had a very frustrating experience.
When the skip arrived, the driver placed it on our driveway. There was limited space around it, but we made it clear that we were happy with the placement and could still access our property without any issues. Despite this, the driver chose to remove the skip.
We were then informed that we would be charged a £90 “wasted journey” fee, and if we still wanted the skip, we would also need to pay an additional £60 for a road permit. At no point during booking was there any clear information on the website about needing a certain amount of space around the skip.
When we contacted EasySkip, they stated the reason was due to potential damage if the skip moved when being collected. We explained that this was not a concern for us, as we were planning to remove the front posts of the property anyway. They then changed their reasoning, saying the posts could damage the skip itself.
After a lot of back-and-forth, they agreed to reduce the wasted journey charge, which we appreciated. However, this situation could have been completely avoided if clear guidance had been provided on their website regarding space and access requirements.
Overall, our issues were resolved and good communication from Lane at easy skip, however the lack of transparency led to an unnecessary and frustrating experience.
5 de marzo de 2026
Opinión espontánea
Respuesta de easySkip
Hi Kacia,
Thanks for taking the time to write this — and for being fair about it. Glad Lane managed to get there with you in the end; I'll pass on your kind words.
The website transparency point is a fair one, and you raised it with us at the time as well. Drivers do have to call it on the day around safe lifting clearance, but customers shouldn't be finding out about access requirements only when the skip is already in front of the house — that should be set out clearly before you book. It's feedback we've taken on board.
The back-and-forth to reach a resolution also took longer than it should have, and we'd apologise for that on top.
The easySkip Customer Service Team
Probably the worst company I have ever used
I ordered a skip to be delivered on Friday which after taking payment then said they couldn’t do. They then said I would receive it on Tuesday (yesterday) again…..no skip….was assured I would have it today and still no skip. I haven’t received an apology and at no point have they contacted me to explain the situation. I have made numerous calls to them but still no skip. Disgusting customer service…..please for your own sanity don’t use them
18 de marzo de 2026
Opinión espontánea
Respuesta de easySkip
Hi Miriam,
Apologies — we let you down here, and the lack of communication on top of it made it worse. That's on us.
We weren't actively monitoring Trustpilot at the time, which is why a reply is only coming now — but that's changed, along with a lot else. Our customer service team is far more responsive, and our delivery process now keeps customers updated proactively rather than leaving them to chase. The reviews from this month reflect where we are today.
If there's anything still outstanding for you, email info@easyskip.uk and we'll sort it.
The easySkip Customer Service Team
Undelivered skip
We were given a skip delivery time of between 7am and 7pm which is itself not great. The skip has not arrived and it has gone 7pm.
I have been chasing to find out what has happened. No response apart from an AI chatbot that said someone would call me. No one has called and I have builders who are unable to get on with their work properly until the skip arrives.
17 de marzo de 2026
Opinión espontánea
Respuesta de easySkip
Hi EMM,
Thank you for the feedback, and we're sorry for the lack of communication on the day — holding up your builders is the last thing we want.
We'll be honest: at the time of your review we weren't monitoring Trustpilot, which is why this response is so late. That's now changed — we're actively here, replying to every review, and our customer service has come a long way since.
If anything is still unresolved, please drop us a line at info@easyskip.uk and we'll pick it up.
The easySkip Customer Service Team
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