Eco Bike Company Opiniones 

I was struggling to find a e-bike company that was in my budget and accepted My Cycle to work voucher. eco bike company were excellent in dealing with my and helping me to sort everything out and replied to every email or voice mail left almost instantly. I cannot recommend them enough.

So happy to be cycling again. Untroubled by route selection because I can now go anywhere. Don't have to avoid hills anymore. Can't believe the range available to me either. Very happy with my bike!!

Superb bike bought of eco bike via cycle to work.
Superbly deliveried. No assembly required .
Great comms throughout .

Excellent service from Jarred at Eco Bikes. We bought two bikes and then one for our neighbour. The bikes are despatched promptly and are easy to set up. We are thoroughly enjoying getting out and about through the countryside in Scotland

Purchased two Wisper 806 folding bikes with 700w batteries from Eco-bike co and have to say Katie was most helpful and spent time answering all my many questions both on the phone and emails. Nothing was too much. Only one bike has arrived but this is due to one being full throttle version which I knew would take 4 to 8 weeks. The bike arrive very well packaged and wrapped in foam. Once unwrapped and pedals fitted was ready to go. What a joy to ride, look forward to riding the full throttle version. Would definitely recommend Eco-bike co, price was very good as was the service.

I bought Avaris Odysey from ecobikecompany.com
Delivery took 3 weeks, when it was delivered I assembled it and gears 2;3;4;5 wasn't working, motor power (assistance) 30-40% less powerful than in carrera vengeance bike (I have 3 yeras old vengeance ebike) . When I contacted seller to return the bike, they started demanding to bring bike to qualified ebike mechanics and then they will pay 30£ for repairs. They treated me like I work for them, like I am obligated to cancel my plans my job, and do work for them. Also they sad that I wipl not going to get full refund, because they have ridiculous t&c, like I need to pay for collection, need to pay for restock etc. In the end I got full refund, because I opened a case against them and won. Week after I went to Halfords and bought new model of Carrera Vengeance ebike. So do not recommended Avaris nor ecobikecompany.com

Ordered a Wisper 806 folding bike from Eco. A bit of wait while the Full throttle option was certified. Bike was beautifully prepared for transit and arrived in pristine condition. Had an issue with accessing the Wisper tutorials, but Katie from Eco sorted them out and the website was repaired. the after sales service is very prompt, friendly and constructive. Have had my first ride and the bike is awesome, very strong up hills with this old overweight rider and folding is a doddle. Highly recommend Eco as a very client-friendly provider.

I’ve just purchased an electric bike through this company having contacted them knowing very little about e-bikes. They answered all my questions and of the 3 bikes I had short listed help me decide which one would suit me best, they even offered me a deal on a return bike that had a small paint chip but as a result was discounted. The bike arrived by specialist courier and they have answered the couple of questions I have raised since I bought it. All in all they appeared very knowledgeable and extremely helpful. I would not hesitate to use them again or recommend them to friends and family.

Love our step through ampere electric bikes and would recommend Eco Bikes for their sales
service . Quick response to emails and lots of advice re which model would be best . Initial problems with my husband’s bike (ex-demo)while in France . Told to go to bike repairers and bill them . We did and were quickly reimbursed. Although we are yet to run out of power , would advise to get the longer range battery initially as expensive to upgrade later .

I purchased an ampere mode folding bike about a year and a half ago all is good.One thing I would like to say that could be rectified is the front suspension.On returning to the start of the suspension travel when on rough ground there is a heavy clonking sound.I would be interested to know if anyone else has noticed this,and can it be fixed.

Honestly, been a while since receiving customer service like this - every question was answered within seconds - follow up emails to ensure everything was ok - bike delivered in 2 days - yes had a couple issues but dealt with so fast and conveniently so will highly recommend - big shout out to Katie who always went above and beyond!

Great Bike experience, Acccesories not so.
Can not fault the speed and efficency of the CycleToWork processing and the delivery of the bike.
The bike itself the Go-Max is excellent.
-The accesories however never arrived, re-sent, redeliverd and then inconvienced by the return of the 'missing' delivery was nothing but absolute hassle.
(Eco) claim this is sub contracted to another company, they do need to reconsider their choice of supplier.
Great shame as CycleToWork means you must buy everything from the one same seller.
Summary:
Accesories purchase badly tarnished the whole experience.
However:
the actual BIKE purchase was absolutly fantastic, as is their speed of response and their customer service.

I can't thank Jarred and the team enough. From pre order questions to a prompt delivery, these guys fell nothing short of perfect. Thanks again and I will be back!

Ordered an e-go lite bike on Wednesday, received the order on Friday. I wasn't home at the time of the delivery and couldn't return calls of the delivery driver. When, after two hours, I called him back and asked to come back and deliver to my neighbor, the driver responded politely and came back to the adress within half an hour. I gave four stars, because one washer from the assembly box was missing, luckily, I had some at home and managed to replace it without contacting the company. Happy with the purchase. Tried the bike and it's exactly what I needed. Recommend.

I bought the fold up Sienna Legend bike so I could take it away with me in my campervan. I love the bike that has 24" wheels - I wanted a bike as close to a full size one as possible. The service provided by Eco Bike Co. was first class. I had a problem with the charging unit. They sent me a replacement without quibble. The friendly and helpful staff kept in touch and informed me of the progress of my order. They organised a replacement charger without delay or quibble.

I cannot fault the service I received and would highly recommend the company.

I have returned to eco bikes three times and I am the proud owner of three bikes I found the service second to none products fantastic customer service fantastic I would recommend this company to anyone not a single service better

I bought the Ampere Delux back in Feb but didn't get around to riding it until June due to getting the courage again! Long story short, jumped on the bike one morning and never looked back since! Absolutely love this bike which I ride at least 5 times a week!
From point of sale through to delivery, total customer satisfaction. Would highly recommend this bike as well as the company! Happy Cycling!

Eco bike company have a cunning way of talking their way out of anything. I purchased, a Ampere Alter folding bike from them at a slightly cheaper price than any of their competitors, and now I am thinking there was a reason for this? Anyway, they have asked me for video evidence of the issues I am facing with my bike. Also, stated within the Paypal case I started, that, I have used the bike quite a bit!?! It was delivered on the 8th September 2022, and I never actually rode it until 10th September?! Anyway, issues include, squeaky brakes and a judder, that they say will disappear over time? Electric motor that intermittently cuts out at lower speeds, a dodgy rear light switch, and they keep improvising on my complaint over the sixth gear claiming that I am saying the bike has 6 pedal assist modes?! Lets not mistake gears for motor assist levels now :D They claim they are bike experts? I am now rather frustrated and I hope that Paypal will save the day.

Ampere Deluxe step through
I've received first class customer service from Sasha, Katie and Jarred of Eco Bikes, from advice to technical support and general questions.
I've had my Ampere Deluxe step through for a couple of weeks, and absolutely love going out and about, the fact you can switch the motor off and pop it back on for those steeper hills means you get the best of both worlds. My husband likes it so much, he has one on order. Thank you Eco Bikes.

Just to say that I went out on my bike this evening..about 10minutes only but it was amazing!!! I've got long covid and not great asthma. I used to go to dance events 3 times months, walk 8-12miles most weekends and cycle everywhere. I rode a bike today for the first time since I got covid👏👏who knows when I walk or dance again, but you all have made me very happy now I have an electric bike!thank you! (And sorry I asked sooo many questions )! THANK YOU!!
So many things to think about compared to a non electric bike. Feels like I've 'sailed' through the process, thanks to such a fantastic team!