Econoloft - Loft Conversion Specialists Opiniones 

Contracted Econoloft to build a loft with an 8 week estimated completion. 12 months later work is still not completed. They claim to be builders but in reality, they are just salesmen. They collect the total money for the built upfront and subcontract to tradesmen on the cheap. These tradesmen do the basic minimum and any modernization request is charge at an exorbitant extra or impossible as Econoloft is still building for the 1960s. The work on my loft so far is shoddy with substandard materials with no completion date after 12 months. ECONOLOFT doesn't respond to concerns including emails and telephone calls. Complaints are met with instruction to tradesmen to down tools. Contacting FMB did not result in a change in behavior. ECONOLOFT exploits every trick and excuse including the lockdown for their inept attitude & inability to honor the contract. Work on the built is now abandoned for the 5th time after rejecting a request to pay their tradesman John upfront for outstanding plumbing work after paying him £1000 4months back with minute results. Using another company is not possible without substantial financial cost as ECONOLOFT collected the total cost upfront plus threat to invalidate the proposed guarantee. I am not naive of the stress associated with building work but using ECONOLOFT will multiply that by fifty-fold. I RECOMMEND THAT YOU AVOID USING ECONOLOFT FOR YOUR LOFT & I regret not paying attention to all thier numerous negative reviews.

After they botched our loft conversion a few years ago, leaving us with multiple issues and even damage - we are still trying to get Econoloft to fix these issues. They do not care, they have ignored our emails & phone calls and have not come and fixed the issue.

DO NOT USE THIS COMPANY.

I would appreciate a response from you Econoloft! We are still under warranty so I encourage you to stick to that agreement or I will be taking this far far further than you wish me to. Do the right thing and respond to your customers!

I wish I could give them no stars!

eCONoloft continuously failed to meet their contractual obligations since we instructed them to re-convert and re-roof our loft in February. Despite making several attempts along the way to get an accurate price and specification, and very sporadic incoherent communication, we have had 3 start dates ranging from late April to 24 September and subsequently completely lost faith in their capability to deliver the service. Directors contradicted each other about costings on significant items in our order. They even sent us structural drawings for 2 other properties - this was not the first time eCONoloft sent us confidential information regarding another customer! We terminated the contract on this basis and requested half of our £3000 deposit back. They have refused our request, so we are seeking assistance from the relevant bodies with recovering this.

Great service very helpful would definitely use Sotir’s services again when the next home improvement project comes around.

Very respectful team - thank you!

After comparing several companies we decided to award our loft conversion to Econoloft. We found the company to be competitive with a no nonsense approach, but what really stood out for Econoloft was their choice of Head builder, Sotir and his team. Sotir clearly knows his profession and at times can be quite annoying as he is a perfectionist and will politely refuse to do a job if he feels its cutting corners and compromising standards.

Sotir and his team are dedicated, always arrive on time and have a tremendous work ethic. Sotir and his team created a wonderful loft.

We were so pleased with the loft we appointed Sotir and his team again to complete our extension, it was great to see Tony and Lonny again who are so proficient in their trade. Again Sotir worked hard to create a magnificent space for our family.

Sotir is such a kind, paitent and hard working master builder, which is a very rare find. I cannot praise him enough, as he has created, a practical, modern and wonderful, family home.

Great service with cold communication throughout. On budget & on time

From the outset we had a brilliant experience. Our build happened during lockdown and the stress was immense,however Ecoloft understood that and went to enormous lengths to help us out and make the build work. Huge respect to their phenomenal builder Sotir and his team who worked tirelessly to get the build done. He was immaculate in his approach and left the site spotless each night. I can’t recommend them highly enough. Particularly Sortir, Arseni and Toni (if you’re lucky enough to get them it’ll be a breeze!)
Thanks too to Caroline (at the Ecoloft Office) who during a pandemic took all our calls and allayed all our fears.
Brilliant.

They themselves do not employ tilers but they do have one they recommend. We chose him thinking that it would be wise to go with their recommendation. This means however, that this is officially not part of their contract with us. However, the non water resistant plasterboard they used that got damaged and needs replacing is part of their contract. They wanted to try and cut and patch it but we were strongly advised against that by all tradesmen we spoke to as it would be weak and vulnerable to further water problems. Replacing it meant taking off all the tiles and getting new ones. After Econoloft were unwilling to accept responsibility we went to the FMB and Econoloft eventually agreed to pay for the rebuild plus include up to £100 for the tiles in the shower stall. We are thankful for this of course but have been unable to get the payment promised. This surely should not be difficult as it can be made via bank transfer from any location. Replying to email requests should also be quite possible while working from home. Not responding for months is just rude. No one is bothering to apologise either.

Unfortunately, the original tiles were no longer available so we had to retile the rest of the bathroom as well to make it match with the shower stall. No one will admit responsibility for the knock on effect of that expense nor for the floor defects that were a big expense for us. Now that we have written and photographic evidence that it was caused by defective construction by Econoloft’s builders, we have reopened the case and can only hope that Econoloft will be as honourable as they claim to be.

I was apprehensive about the project and the team at econoloft were really great throughout the process. The building team worked like demons and as i was onsite often during the day they were able to suggest a lot of improvements to my build that i hadn't thought of and I was able to make changes as i went. The plumber and electrician were great too. The team in the office were very supportive and were always helpful on the phone. Our build was quicker than we expected and the quality is good - we're really enjoying our new loft space. I'd just recommend making sure that you constantly talk to the joiners and your contact at econoloft to make sure you understand what is happening and everything will go smoothly.

I used Econoloft for my loft conversion June 2019.. The joiners far exceeded my expectations. They were very knowledgeable, extremely dedicated and pleasant. I now have a large bedroom, walk in dressing room and large en-suite. They also installed a new roof and windows in my brick shed. Did not use their tiler as he was more expensive than my own tiler and had too many won’t do this and won’t do that! The plumber who installed the bathroom and radiator lacked communication skills. Thank God I went to a bathroom designer because the plumber provided little to no assistance at all as to the sizes of sanity ware or radiators. I currently have a radiator that is just about adequate in the bedroom because he never responded to any of my messages. so please make sure you project manage that yourself. They also did not balance my heating system properly. I did call the office but they offered ‘technical advice’ over the phone because they could not send a plumber out as they were short of staff. The advice proved useless so I got my own plumber at cost to me and now my heating is sorted no thanks to Econoloft.
In hindsight I would have paid more for a bespoke company but overall Econoloft are good but you the customer need to know exactly what you want or you will end up with a basic loft. I wish they did a CAD design so that you could have a visual at the design stage. I have some sockets in wrong places etc but that’s not their fault.
Also they should be able to supply add ons like built in wardrobes and air conditioners. I had to source installers myself for those items.
Would I use Econoloft again or refer them? Yes I would, but only if I had the same team excluding the second fit plumber.

Please do not entertain contracting with this company for your loft conversion, it will mean no end of stress, poor project management, poor communication, downright rudeness and the most unprofessional organisation I have ever encountered. I am a Chartered Surveyor and should have stuck with my gut instincts, the name really gives the game away! Our 5 wk build is still ongoing 9wks later and due to their incompetency I was in intensive care for 5 days! Please stay away from them at all costs

Our neighbour used Econoloft for their recent loft conversion. To their credit, the team turned up every day in all weathers and seemed pleasant. One day there was an almighty bang and when we investigated, there was a big crack in our ceiling and cornice. Basically, they were hammering the steel beam in and knocked it into our property. We alerted the builders who came and had a look and although apologetic, they said the damage was minor and they would fix it. We were worried about the damage this may have caused and wanted a surveyor to check it, but the builders wouldn't agree to pay for a surveyor. I contacted Econoloft and was told that the project manager for this job would be in touch, but never did. We paid for a surveyor ourselves for our own peace of mind and luckily no major damage done (apart from us paying £350 for a surveyor). The builders "repaired" the damage, but it was a pretty shoddy repair (took them all of 20 minutes), so we had to get that repaired also. Since our neighbours loft conversion, worrying cracks have started appearing all over our house. We are now looking at getting our loft converted, but will definitely not be using Econoloft.
10.12.19 - Update - Thank you for your reply Econoloft. You say you take responsibility of any damage very seriously, but to this day (months since the issue was reported), no one at Econoloft has had the decency to contact us. I also spoke to the Party Wall surveyor a couple of times as soon as the damage was done and they said that they had been in touch with the relevant project manager, but still no response from Econoloft.

From the very beginning of our conversations with Econoloft, we have been nothing but impressed. They listened to what we wanted, gave us a sensible price and delivered plans that we fell in love with. When the building works started, we knew who to contact about what was happening, and we were kept regularly updated from the team in the office. Our builders were brilliant! No question was ever too silly, and they spent ages explaining aspects of the build to us. They were clean, they cleared up after themselves, and they were so polite. Everyone was committed to delivering on time and within budget. We cannot recommend this company enough!

Hi credit where credit is due I ve recently had my loft converted.It has been great slawak and Reece have been amazing so polite clean and such good communication I was kept up to date with the entire build the whole way through.I was extremely nervous as of having a really negative experience with a previous loft conversion company on my last house and I have been pleasantly surprised by how smooth and stress free the whole build with these guys was.I would hundred per cent recommend these guys for a loft conversion it has been a pleasure!!

Fantastic value, service and work - we are so pleased with our lovely, bespoke loft and cannot recommend more highly

A great experience from start to finish, and we're really happy with our loft conversion.
The friendly, helpful and informed staff are on hand to assist at every stage, and minimise the stress. The design was first class, and the building team professional and courteous, finishing the conversion on schedule, and leaving it clean. Highly recommended, an excellent service.

We have recently had a loft conversion with Econoloft and had a very negative and disappointing experience. There were many problems but here are some of the key ones:

1. Econoloft took all of their payment from us up front before work started. We did not understand that this would be the case when we paid our deposit to Econoloft and would not have chosen Econoloft had we understood this. We then had to pay each of the trades’ people directly for their work. We were never given a schedule for completion of work and expected payment dates. We were told by Econoloft’s surveyor that Econoloft would inspect the quality of work completed before authorising payment but most payments were authorised without any inspection taking place and on 2 occasions, Econoloft emailed us authorising payment for work that had not yet been carried out.

2. After we had paid our deposit, Econoloft then sent us a number of documents laying down terms we did not feel were reasonable. For example, one document stated that we would be liable for any materials stolen from site – even though Econoloft chose to leave these unsecured outside the front of our house. Another document stated that Econoloft would erect scaffolding on our existing flat roof and would not be liable for any damage. When we emailed Econoloft asking them to look at alternative ways to erect the scaffolding, they completely ignored our emails.

3. There were 33 days between the start of the building work and the date when snagging was completed when no one turned up on site to do any work. We were originally told the build should take 6-8 weeks but it took 13 weeks (only 1 day of this was due to us requesting an extra day for tiling). Econoloft have never given any explanation for these delays and frequently ignored our emails asking for explanations and updates. When we escalated our concerns by emailing Econoloft’s director, we got no response to our email.

4. When we signed up with Econoloft, the surveyor advised us to go ahead in winter and not to delay until summer because Econoloft would board out the floor before removing the roof. In actual fact, the roof was removed on the first day – for 4 days, no cover was put up to protect the property from weather damage. After 4 days we raised this as a concern and some plastic sheeting was put up but the house remained freezing cold and the flooring was not put down for another 6 weeks.

5. When we signed up with Econoloft, we were told that the lead joiner would be our main point of contact on site and that we could leave a key with him so that he could let other trades people in and out. In actual fact the lead joiner only visited site on 10 days of the 13 weeks it took for the job to be completed, meaning that we had to take time of work to let in the other trades people (electricians, staircase team, plasterers, flat roofers etc). When both the scaffolders and joiners first came to site, we needed to let them in but were only told what day they were coming by text message from the trades people themselves sent late in the evening the day before they came. On 2 occasions, trades people have turned up who we had not been told were coming and neither the lead joiner nor anyone from Econoloft was there to let them in. Although we raised our concerns about the lead joiner’s absence many times with Econoloft, there was no improvement and we saw no evidence of Econoloft managing the situation.

Did loft conversion in the last quarter of 2018, chose Econoloft over 3 other companies. Econoloft did everything for me right from planning till completion. Very good and professional service throughout. Zero headache. Tradesmen and management team were professional, helpful and cooperative. Thanks a lot Econoloft Happy to recommend.

I chose Econoloft because they promised good project management. I am satisfied with the build itself but project management was in my opinion very poor.

I expected someone with an understanding of our build to visit the site & coordinate the process. However, reality was a series of trades attending, relying on us for information, calling me directly with no one overseeing overall process. There wasn’t an onsite meeting at the start of the build with anyone from project management to discuss the conversion in any detail. I wasn't advised what bathroom fittings to buy for our specific set up which led to me returning items at a cost. Throughout we were given no information about schedule & had to contact the office to update them of problems & chase solutions. Emails to the office were often ignored and when I tried to contact the company director, he didn't bother to return my call or email.

The payment plan is structured with full amount due to this company 60% total, paid up front with remainder paid directly to trades, so there is no financial recourse once the build has started if you are unhappy with the management.

Even now we are still waiting for building regulators to sign off the build and our emails to Econoloft are ignored.

I feel I could have easily achieved the same result for a much lower cost working directly with a smaller building company. I chose to pay a premium with Econoloft for the project management side and feel very let down by the poor management they delivered.

We were recommended Econoloft by a friend and they were fantastic! They took care of every detail of the job from the initial quote to completing the build; layout ideas, detailed drawings and plans, party wall advice and documentation and then the management and delivery of the build itself. The builders were thorough but also worked very hard, ensuring the job was completed within the promised timeframe. The quoted price also did not increase as the build progressed.
We're very pleased with our loft conversion. It's given our whole family a little more comfort and space to enjoy our home!